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Vertical Wave User Manual

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Wave
Phone User Guide
Wave 4.0
Wave Phone User Guide
June 2013

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  • Page 1 Wave Phone User Guide Wave 4.0 Wave Phone User Guide June 2013...
  • Page 2 Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. © 2013 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc.
  • Page 3 Making or receiving a SIP page, page 3-51 In addition to the content changes in this version of the Wave Phone User Guide, details on what is new in the full release of Wave 4.0 are available in the Wave 4.0 Release Notes.
  • Page 4 Wave 4.0 Wave Phone User Guide June 2013...

  • Page 5: Table Of Contents

    How To Use This Guide - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1 Wave Phone Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1...
  • Page 6 Disabling Call Waiting for a Call - - - - - - - - - - - - - - - - - - - - - - 2-11 Placing Calls through Wave from a Remote Phone - - - - - - - - - 2-11...
  • Page 7 Multiple Call Handling- - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-49 Using Call Appearance Buttons [S] / [D] - - - - - - - - - - - - - - - - - 3-49 Wave 4.0 Wave Phone User Guide June 2013...
  • Page 8 Transferring Calls to Voicemail [ALL] - - - - - - - - - - - - - - - - - - - 3-67 User Programmable Buttons (On the Phone or Console) - - 3-68 Wave 4.0 Wave Phone User Guide June 2013...
  • Page 9 Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3 Vertical SIP Phone 9112i - - - - - - - - - - - - - - - - - - - - - - - - - - 5-4 Feature Keys &...
  • Page 10 Feature Keys & Functions- - - - - - - - - - - - - - - - - - - - - - - - - - - 5-12 Wave Phone Book - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-12...
  • Page 11 Using a Digital Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-39 Line Appearance Buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-39 Wave 4.0 Wave Phone User Guide June 2013...
  • Page 12 Before You Begin- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2 Installing and Configuring for Wave - - - - - - - - - - - - - - - - - - - - - A-2...

  • Page 13: Introduction

    5 through 7. If You are Using a SIP Phone For information on a Wave SIP Phone, see Chapter 5 to review descriptions for each of the SIP phone models shown below: •...

  • Page 14: Getting Help

    Getting Help Introduction If You are Using a Digital Phone For information on a Wave Digital Phone, see Chapter 6 to review descriptions for each of the digital phone models shown below: • Edge 100 - 12 button • Impact SCS - 12 button •...

  • Page 15: List Of Features By Phone Type

    Wave Voicemail Quick Reference Guide Wave Viewpoint User Guide The Wave Viewpoint User Guide describes how to use Wave’s Windows interface which allows you a quick and easy way to handle and manage calls and messages. Contact your System Administrator for more information about Vertical Viewpoint.
  • Page 16 “Intercom” functionality. Join a Call Line Appearance Buttons Message Waiting Multiple Call Handling Mute Night Answer Outside Line Paging Specific Group/Zone System/All Password Wave 4.0 Wave Phone User Guide June 2013...
  • Page 17 Silent Monitor (Supervisors Only) Speed Dial Status Commands (set) Supervise Calls (Coach, Monitor, Join) Swap Button Toggle/Switch Calls Transfer Blind Supervised (to) Voicemail User Programmable Buttons Voice title Voicecall Voicemail Call Notification Management Visual Wave 4.0 Wave Phone User Guide June 2013...
  • Page 18 List of Features by Phone Type Introduction Wave 4.0 Wave Phone User Guide June 2013...

  • Page 19: Basic Operation

    Using a Wave Phone ........

  • Page 20: Fixed Buttons Vs. Pre-Programmed/Feature Buttons

    • Using the Page and/or Intercom features Hint: For information about placing calls visually using ViewPoint, refer to the Wave ViewPoint User Guide. Fixed Buttons vs. Pre-programmed/Feature Buttons Most of the models described in this guide have both Fixed buttons and Pre-programmed (sometimes also known as Feature) buttons.
  • Page 21 Follow the usual process for answering calls beginning on page 2-6. See Note above re: ViewPoint. Note: To End a Call (Digital and Analog Phones only) Press SPEAKER to drop the active call on Vertical digital phones. Press ON/OFF (Vodavi Phones) Press the RELEASE button (if programmed). button (...
  • Page 22 Using a Wave Phone Basic Operation To Switch from Handset to Speaker Mode While on a call using the handset: Press the line or SPEAKER button. Press on models 9133i and all Aastra Series 5 models). If you have a headset plugged into the phone, this action will then only toggle Hint: between the headset and the handset.
  • Page 23 To Return a Call to Your Last Identified Caller You cannot return calls that do not have a specific caller ID. Press Wave reads the number it will dial and prompts you to approve it before it dials the call. Wave 4.0 Wave Phone User Guide...

  • Page 24: Answering Calls

    Dial your call. If you are using a remote phone with the Wave system, you must press ** instead of Flash Note: to put calls on hold. If ** has no effect when using a remote phone, contact your system administrator to make sure that “voice resources”...

  • Page 25: Call Announce

    Answering Wave Calls at a Remote Number Once you set your Wave phone to forward to a remote number, you can use the Wave telephone commands just as if the remote phone were a Wave station. Be sure to substitute for Flash when using the telephone commands at a remote phone.

  • Page 26: Switching Between Calls

    End Call on some models) to end the active call. DIGITAL AND ANALOG PHONES Press the SPEAKER button (if available) to end calls. Press ON/OFF on any Vodavi phone. Wave 4.0 Wave Phone User Guide June 2013...

  • Page 27: Making Calls

    555 1212 Dialing by Name You can dial another Wave user by name if you do not know the other user’s extension. Hint: Your System Administrator can remove you from the dial-by-name directory, or you can remove yourself using ViewPoint, so that only callers who know your extension can dial you.

  • Page 28: Dialing A User's Voicemail Directly

    Even if you are not prompted for an account code by the system, your office may require you to enter one. Your Wave System Administrator can tell you what account codes, if any, you must use.

  • Page 29: Disabling Call Waiting For A Call

    Placing Calls through Wave from a Remote Phone If you have permission, you can place outbound calls through Wave after logging on. These calls are billed to Wave, give you access to the call-handling telephone commands, and are logged in your Call Log.
  • Page 30 If you are trying to make a non-Wave call from your remote phone, and you find your call treated as if it were an internal Wave call (for example, you reach a user at your office), the likely cause is that you did not log out from a Wave session immediately beforehand.

  • Page 31: Using Wave Phone Features

    Using Wave Phone Features Chapter 3 Using Wave Phone Features HAPTER ONTENTS Authorization Codes ..........3-4 Auto Dial .
  • Page 32 Using Wave Phone Features Message Waiting ..........3-45 Mobile Extension .
  • Page 33 When you see: The feature applies to the following For more information, see: phone type: SIP Phones Chapter 5 - About Wave SIP Phones Digital phones Chapter 6 - About Wave Digital Phones Analog phones Chapter 7 - About Wave Analog Phones...

  • Page 34: Authorization Codes

    Authorization Codes Using Wave Phone Features Authorization Codes You may be assigned an authorization code that gives you the ability to make calls on restricted phone line keys. Authorization codes are used to override access restrictions. Using Authorization Codes [ALL] To Use an Authorization Code Dial a phone number.

  • Page 35: Call Appearance

    Call Appearance Using Wave Phone Features Press the softkey. ADIAL Press the button you want to use for the Auto Dial (see step 1 above). Use the keypad to enter the name you want to assign to this button. Press when the name is entered.

  • Page 36: Call History

    Call History Using Wave Phone Features Call History A list of (up to) the last ten outgoing, ten incoming, and ten missed calls is stored for each digital phone. Note that multiple calls to or from the same destination will result in one entry in the list.

  • Page 37: Call Park

    Call Park Using Wave Phone Features Call Park Use Call Park to place a call on hold for retrieval from any phone on the system. Directed Park [ALL] Directed Park allows you to park a call on another line. A specific extension number may be programmed on your Directed Park button to allow you to always park a call on a specific line.
  • Page 38 You can use the *65 feature code to retrieve the call from an extension other than the one programmed in your Direct Park button. Contact your Wave System Administrator for more information. ANALOG PHONES...

  • Page 39: Self Park [All]

    Call Park Using Wave Phone Features Self Park [ALL] Self Park places a call in a parked state on your primary line for retrieval from other phones. SIP PHONES To Park a Call at Your Primary Line With a party on the line: Press Flash, then *64.
  • Page 40 Call Park Using Wave Phone Features To Retrieve a Parked Call From any phone: Press the pre-programmed Self Park button. If the phone does not have a Self Park button, dial *65, then #. You can also use the Direct Park button (if programmed), then dial your extension to retrieve a call parked on your Primary Line.

  • Page 41: System Park [All]

    Call Park Using Wave Phone Features System Park [ALL] Place a call in one of the ten “parking slots” on the Vertical Wave system for retrieval from another phone. SIP PHONES This feature is pre-configured on the 480i/CT, 9480i/CT, and all Aastra Series 5 models.
  • Page 42 Call Park Using Wave Phone Features DIGITAL PHONES To System Park a Call While on a call: Press the pre-programmed System Park button. If your phone does not have a programmed System Park button, press Flash, then *62 to park a call.

  • Page 43: Call Pickup

    Call Pickup Using Wave Phone Features To Retrieve a System Parked Call Listen for the dial tone. Press *63. Dial the appropriate slot number. Call Pickup You can pick up a call on any extension within your call pickup group. If the line button you use to pick up a call is not part of a call pickup group you cannot pick up calls on lines that belong to a call pickup group.

  • Page 44: Group Pickup [All]

    Call Pickup Using Wave Phone Features ANALOG PHONES To Answer a Specific Extension Listen for the dial tone, then press *75. Dial the extension number of the ringing station. Group Pickup [ALL] Group Pickup allows you to answer a call on any primary or secondary line within your call pickup group.

  • Page 45: Call Record

    Call Record Using Wave Phone Features Call Record Call Record records the currently active call and saves it as a WAV file to a voice mailbox. The maximum length of a recording equals the maximum length of a Voicemail message. The Call Record button is a programmed button;...

  • Page 46: Call Return

    Call Return Using Wave Phone Features Call Return Call Return calls back the last extension or phone number of the last answered call on your primary line. Contact your System Administrator to find out if the Return Call feature is available for Note: external numbers.
  • Page 47 Call Waiting Using Wave Phone Features SIP PHONES The L2 button on each model serves as the call waiting indicator. Also, models 480i/CT and 9480i/CT has two softkeys: PICKUP IGNORE Pressing the sofkey button is equivalent to the L2 button; it will connect you to the new PICKUP call (and place the existing call on hold).
  • Page 48 Call Waiting Using Wave Phone Features To release the initial call While the initial call is active, press End Call. • For 480i/CT, 9480i/CT, and all Aastra Series 5 models: press Goodbye ( or use softkey. DROP The initial call is dropped and you are reconnected to the call waiting call. The call waiting call is rolled onto the primary line button.

  • Page 49: Caller Id Blocking

    Caller ID Blocking Using Wave Phone Features To Disable Call Waiting Press Call Waiting, or *70, then dial the phone number. Press Call Waiting during an active call. Call Waiting is disabled for the duration of the call. Call Waiting is re-enabled when the call is terminated.

  • Page 50: Callers List

    Callers List Using Wave Phone Features Callers List Using the Callers List [S] SIP PHONES The Callers List is a stored log of your incoming calls. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.

  • Page 51: Callers List Screen Display

    Callers List Using Wave Phone Features Callers List Screen Display ICON DESCRIPTION You have received a new voice message. You have a call on hold. While browsing the Callers list, indicates an unanswered call. You are on an outgoing call. While browsing the Callers list, indicates an answered call.
  • Page 52 Callers List Using Wave Phone Features Editing in the Callers List WARNING: The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. Remember, you can add numbers from the Callers List to your Directory.

  • Page 53: Camp-On (Callback)

    Camp-on (Callback) Using Wave Phone Features Camp-on (Callback) Camp-on (also known as Callback) allows your phone to automatically call back an extension that is busy, does not answer, or forwards you to Voicemail. Camp-on does not work on external phone numbers. The Camp-on button is a pre-programmed button. Contact your System Administrator for details.

  • Page 54: Centrex Features

    For details on how to use Centrex, see the documentation made available by your Centrex provider. Contact your System Administrator for more information. Using Centrex Flash [D] / [A] If your Wave system uses Centrex service, follow these steps to access the Centrex features. See your phone administrator for more information. DIGITAL PHONES...

  • Page 55: Conference Calls

    Conference Calls Using Wave Phone Features ANALOG PHONES To Access Centrex Flash Listen for the dial tone, then press *80. Enter a Centrex feature code. Conference Calls You can set up a conference call that includes both internal and external parties. If you have a Conference ( ) button or a Flash button, you can set up a conference call.
  • Page 56 DROP DIGITAL PHONES Since all Wave Digital phones have a hard-coded TRNS/CONF or TRANS button, a programmed Conference feature button is not required. However, such a feature button is supported for backwards compatibility. The functionality between such a button and the TRNS/CONF (or TRANS) button is identical.
  • Page 57 Conference Calls Using Wave Phone Features When the other party answers: Press TRNS/CONF or TRANS button again to connect the calls. The number of parties in the current conference call will appear on the display. If a party is not available, press TAP, or press the button corresponding to the initial call to reconnect to the first party.

  • Page 58: Dial-By-Name

    Dial-by-Name Using Wave Phone Features Dial-by-Name The Dial-by-Name feature allows a call to be placed by entering a name using the keypad or by scrolling through a list of names. There are two lists of names that can be searched: one of internal names and one of external names.

  • Page 59: Direct Station Select/Busy Lamp Field (Dss/Blf)

    Direct Station Select/Busy Lamp Field (DSS/BLF) Using Wave Phone Features Direct Station Select/Busy Lamp Field (DSS/BLF) DSS/BLF buttons allow you to perform certain functions with only one press of a button (such as calling an extension or transferring a call, and so forth). Features available on these buttons depend upon how they are programmed for your phone.

  • Page 60: Directory List

    Directory List Using Wave Phone Features Using Blind Transfer A blind transfer allows you to transfer a call to another extension with one button press and without announcing the transfer. To Make a Blind Transfer While connected to another party: Press the DSS/BLF button.
  • Page 61 Directory List Using Wave Phone Features To Search for an Entry by Name Press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same button (for example, press 7 three times to display names that begin with the letter R).

  • Page 62: Do Not Disturb

    Do Not Disturb Using Wave Phone Features Do Not Disturb Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls left on Hold, Park, and Camp-on will still ring your phone.

  • Page 63: Flash

    Flash Using Wave Phone Features DIGITAL PHONES The Do Not Disturb pre-programmed button on your phone is set up by your System Administrator. To Enable Do Not Disturb Press the pre-programmed Do Not Disturb button. The Do Not Disturb red LED lights, and is displayed.

  • Page 64: Forward Calls

    Note the following restrictions: Call forwarding via the CallFwd softkey is not synchronized with Wave. If you turn call forwarding on or off via the CallFwd softkey, the call forwarding status is not updated in ViewPoint.
  • Page 65 Forward Calls Using Wave Phone Features To Forward Calls to an External Phone Number Press the pre-programmed Forward button. If your phone does not have a programmed Forward button, press *43. Enter the external access digit(s). This is the digit that allows you access to an external phone line (typically 9).
  • Page 66 Forward Calls Using Wave Phone Features To Forward Calls to External Phone Numbers Press the pre-programmed User Forward button. If your phone does not have a programmed User Forward button, dial *43. Enter the external access digit(s). The digit that allows you access to an external phone line (usually a 9).
  • Page 67 ANALOG PHONES You can have your calls forwarded to an external number (for example to a branch office or your home) or to another extension within the Wave phone system. To Forward Your Phone to an External Phone Listen for the dial tone, then press *43.

  • Page 68: Headset

    Using a Headset [ALL] Follow the procedure below when making and receiving calls using a headset. If you experience problems using a Bluetooth® device with Wave (you do not hear ring Note: back or it is distorted, incoming call ring is distorted, dial tone is distorted, and so forth), contact your System Administrator to verify that you are using a compatible device.
  • Page 69 Headset Using Wave Phone Features DIGITAL & ANALOG PHONES When using a headset on digital or analog phones, you can adjust the volume by using the Volume buttons on the front of the phone. In addition to begin or end calls, you will need to use the Speaker keys with the headset plugged into the jack.

  • Page 70: Hold

    Hold Using Wave Phone Features To Unpair the Bluetooth® Follow steps 1 and 2 above, then in step 3, select 2 to “unpair” the Bluetooth® device. The system will search for the device and, if successful, a “ ” will be DEVICE DE-REGISTERED displayed.

  • Page 71: Placing A Call On Hold [All]

    Hold Using Wave Phone Features Placing a Call on Hold [ALL] SIP PHONES To Place a Call on Hold Press Hold ( ) on models 9133i or the button labeled Hold on all Aastra Series 5 models. The LED flashes next to the line button with a call on hold.
  • Page 72 Hold Using Wave Phone Features To Reconnect to a Call on Hold Press the line or call appearance button that corresponds to the call that was placed on hold. Press the TAP button to retrieve the most recently held call.

  • Page 73: Hot Desk (Aka Mobile Extension)

    Hot Desk (aka Mobile Extension) Using Wave Phone Features Hot Desk (aka Mobile Extension) Using the Hot Desk Feature [ALL] Hot desking involves one desk shared between several people who use the desk at different times such as sales engineers. A primary motivation for hot desking is cost reduction through space savings.

  • Page 74: Intercom Button

    Intercom Button Using Wave Phone Features Intercom Button Using the Intercom Button [S] / [D] You can use this button to make calls from your phone to another extension within your phone system. To see other call procedures, refer to “Making Calls” on page 2-9.

  • Page 75: Joining A Call

    Extension 550 is the default voicemail number for your system. Contact your Note: System Administrator for additional information. Follow the Voicemail prompts. Refer to Chapter 4 - Using Voicemail for more information about using Vertical Wave Voicemail. Wave 4.0 Wave Phone User Guide...

  • Page 76: Mobile Extension

    A Wave mobile extension allows your remote phone to be treated as a Wave station. (A remote phone is any phone that is external to the Wave system, for example your cell phone, your home phone, or a legacy PBX phone from another phone system.)
  • Page 77 Answering and handling calls from a remote phone When using the Wave phone commands with a remote phone, you must press *# instead of the Flash button to put calls on hold, use call-handling commands such as transfer or conference, and so forth.
  • Page 78 Conference Adds the party to a conference. Night Answer - Enable Redirects all inbound calls to the Wave system to a predefined destination. Night Answer - Disable *86 Turns off night answer mode. Log Incident Logs a time stamp in the Wave system trace logs that may be useful when troubleshooting a problem.

  • Page 79: Multiple Call Handling

    Multiple Call Handling Using Wave Phone Features Multiple Call Handling Using Call Appearance Buttons [S] / [D] To handle multiple calls on the same line, your System Administrator can program Call Appearance buttons to work in conjunction with the Primary Line button.

  • Page 80: Setting Night Answer [All]

    ) again. The MUTE LED will be cleared. Night Answer By using the Night Answer feature, you can manually place an Vertical Wave system into a mode where all inbound calls to the Vertical Wave system are redirected to a predetermined destination.

  • Page 81: Making And Receiving A Sip Page

    Page Using Wave Phone Features Page The Page feature can operate in one of two ways: the Page button gives you access to the public address system and all the phone speakers on your system, or pages only a specific zone (group) of phones.
  • Page 82 Page Using Wave Phone Features DIGITAL PHONES To Page All Phones with Speakers Press the pre-programmed System Page button. If your phone does not have a programmed System Page button, dial *11. Make the announcement. Hang up when you are finished making your announcement.

  • Page 83: Paging A Specific Group/Zone [S]

    Page Using Wave Phone Features ANALOG PHONES To Page All Phones with Speakers Press *11, then begin speaking. Make the announcement. Hang up to end the page. You will remain connected to the public address system until you hang up.

  • Page 84: Password Protection

    You can configure your phone so that it requires a password before allowing user programming such as editing the AutoDial buttons, programming feature buttons, and changing the voicemail display. Contact your Wave System Administrator for information about password protection settings.

  • Page 85: Phone Relocation

    Using the Phone Relocation Feature [D] DIGITAL PHONES When automatic phone relocation is enabled on the Wave Server, you can quickly move a previously-working digital phone to another location (for example if a user switches offices) and retain all phone-specific information—programmed feature buttons, speed dial numbers, and so forth—at the new location with no need to manually reassign the phone’s extension or...

  • Page 86: Using The Privacy Feature [D]

    Privacy Using Wave Phone Features Using the Privacy Feature [D] DIGITAL PHONES To Make a Call Private While ringback is heard or during a call: Press the pre-programmed Privacy button. If your phone doesn’t have a programmed Privacy button, press Flash, then *21.

  • Page 87: Redial

    Redial Using Wave Phone Features Redial Redial will place a call to the last phone number you dialed from the phone. Even if you dialed digits while connected to a call, the system will only keep track of the phone number you dialed.

  • Page 88: Saved Number Redial

    Saved Number Redial Using Wave Phone Features Saved Number Redial This feature allows a user to save a number he has just dialed or is connected to on a button so it can be easily re-dialed. Saved Number Redial requires a programmed Save/Repeat button on your phone.

  • Page 89: Shift (Edge And Impact Phone Models Only)

    Shift (Edge and Impact Phone Models Only) Using Wave Phone Features Shift (Edge and Impact Phone Models Only) The SHIFT button allows you to use programmable keys as AutoDial keys. If no keys are pressed, the phone will automatically exit the shift mode after 5 seconds.

  • Page 90: Speed Dial

    Speed Dial Using Wave Phone Features Speed Dial Speed Dials can be programmed to dial directly to another person’s line or extension, or set up to quickly access features such as Call return (*69), or Voicemail. Your System Administrator can also program these keys through the configuration files (these numbers are set up as System Speed Dial).

  • Page 91: Using System Speed Dial [D] / [A]

    Speed Dial Using Wave Phone Features Using System Speed Dial [D] / [A] Depending on the feature button’s programming, System Speed Dial may work in one of three ways: • System Speed Dial—The System Dial button programming does not contain an index, and the Preview option is not selected •...

  • Page 92: Supervising Calls (Monitor/Coach/Join)

    Contact your Wave System Administrator about whether the monitor, coach, and join features are enabled for your phone, and which users can be supervised with these features, if any.

  • Page 93: Using Call Supervising Features (Supervisors Only) [All]

    Supervising Calls (Monitor/Coach/Join) Using Wave Phone Features Using Call Supervising Features [ALL] (Supervisors Only) Most states have laws requiring businesses to inform both their employees and WARNING: their customers that calls may be monitored. Go off hook, and listen for the dial tone.

  • Page 94: Transfer

    Transfer Using Wave Phone Features Transfer Transfer places a call on hold while you dial the destination extension number. Your System Administrator configures the Transfer keys as blind or supervised transfer keys. Making a Blind Transfer [ALL] A blind transfer allows you complete a transfer without announcing the party to the destination extension.

  • Page 95: Making A Supervised Transfer [All]

    Transfer Using Wave Phone Features ANALOG PHONES To Make a Blind Transfer While on a call: Press Flash, then 1. Listen for the prompt to assist you with making the transfer. Dial the destination extension. Hang up to complete the transfer.
  • Page 96 Transfer Using Wave Phone Features DIGITAL PHONES To Make a Supervised Transfer While on a call: Press TRNS/CONF or Flash, to place caller on hold. Listen for the dial tone, then enter the destination extension number. When the destination party answers: Announce the call.

  • Page 97: Transferring Calls To Voicemail [All]

    This method requires a specially programmed feature button (Transfer with the “Direct Transfer to Voice Mail” option selected). Contact your System Administrator to find out if this feature is available on your Wave digital phone. To Transfer Calls to Voicemail via a Transfer to Voice Mail feature button...

  • Page 98: User Programmable Buttons (On The Phone Or Console)

    Note: Some phones may have a programmed button (usually named “Program”) available for performing these programming tasks. Contact your Wave System Administrator for more information about whether or not a “Program” button exists on your phone. Wave 4.0...

  • Page 99: Using Programmable Keys [D]

    User Programmable Buttons (On the Phone or Console) Using Wave Phone Features Using Programmable Keys [D] DIGITAL PHONES Programming a Feature Button Note: Not all feature keys are user programmable, thus you cannot edit a button that is not in the above list.

  • Page 100: Voicecall

    Voicecall Using Wave Phone Features Voicecall Voicecall is a page directed to a specific digital phone extension that allows the receiving party to reply. Typically, a phone has only one Voicecall button which requires input of an extension Note: number to be dialed and paged. However, additional Voicecall buttons may be programmed on a phone to allow direct calls to other specific extensions.

  • Page 101: Using Voicemail

    You log into your Wave voicemail account any time you want to listen to your voice messages or make changes in your account settings. You can log in from your own Wave phone, from any Vertical Wave phone in the system, or from an external (remote) phone.

  • Page 102: Logging In From Your Own Wave Phone

    Logging in from any Vertical Wave Phone (other than your own) If you are not at your desk, you can access your voicemail from any other Wave phone in the system. To Access Voicemail from another Phone in the Wave System Press MESSAGE or softkey.

  • Page 103: Logging In From Any External Phone

    (such as changing your password). Logging in from any External Phone* You can access your voicemail from outside the Wave system (for example, from home, a client’s office, and so forth). To Access Voicemail from a Phone Outside the Wave System Dial the main number to the Wave system (usually your company’s main phone...

  • Page 104: Setting Or Changing Your Password

    You can easily change your password as often as needed. However, take care when choosing what password you should use. Your Vertical Wave phone system may be customized with specific rules or IMPORTANT: restrictions for choosing a password. Please contact your phone System Administrator for details.

  • Page 105: Listening To And Managing Messages

    Press 2 to listen to the first saved message. Press one of the designated option numbers to access other listening options (see “Listening Options” on page 4-6). Press 2 to go to the next saved message. Wave 4.0 Wave Phone User Guide June 2013...

  • Page 106: Listening To Deleted Messages (From The Current Session Only)

    Each time you press 1, the message replay from the beginning. Note: Skipping a Message During a message, or as soon as it has finished playing: Press 2 to skip to the next message while the current message is playing. Wave 4.0 Wave Phone User Guide June 2013...
  • Page 107 Press 9 to fast forward the current message by four seconds each time you press 9. Press # during the message itself to skip the rest of the message (and play the next message, if there is one). Wave 4.0 Wave Phone User Guide June 2013...
  • Page 108 Forwarding a Message to Another User in the System You can send a copy of the current message to the voicemail of one or more users in your Wave system. In addition, you can include a recorded message that explains the reason you are forwarding the message.
  • Page 109 If you are calling back a forwarded message or calling a sender with more than one Note: available phone number (for example a callback number and a Caller ID number), the system will prompt you to select the appropriate number. Wave 4.0 Wave Phone User Guide June 2013...

  • Page 110: Recording And Sending Messages

    To re-record the message Press 3, then repeat from step 3 above. When you are satisfied with your recording, press 1 to accept it. Otherwise, press 3 again to record the message again. Wave 4.0 Wave Phone User Guide June 2013...

  • Page 111: Message Delivery Options (Urgent Or Private Messages)

    • Private—When a message is marked “private” the recipient cannot forward it, nor can users who may share the recipient’s voicemailbox play the message. Contact your phone System Administrator for more information. Wave 4.0 Wave Phone User Guide June 2013...

  • Page 112: Managing Your Voicemail Account

    You can designate a number at which the system will contact you if a voicemail has been received in your mailbox. This can be either an internal (extension) or an external number (such as your home phone). Wave 4.0 Wave Phone User Guide June 2013...

  • Page 113: Recording Your Voice Title Name

    Once you review your greetings, you can make them active, change them, or delete them. Log into your account. At the prompt: Press 4 to access Greetings and hear the currently active greeting. Wave 4.0 Wave Phone User Guide June 2013...

  • Page 114: Setting Voicemail Notification

    To Use an Internal/Extension Number After you complete steps 1 through 4 above: Press 2 if you want to be notified at a specific extension within the Vertical Wave phone system. Wave 4.0 Wave Phone User Guide...

  • Page 115: Setting Your Status Commands

    Press 2 to set your status to Do Not Disturb. • Press 3 to set your status to In a Meeting. • Press 4 to set your status to Out of the Office. Wave 4.0 Wave Phone User Guide June 2013...

  • Page 116: Using Visual Voicemail (Digital Phones Only)

    Note: The options Available (Queue only), Available (non-Queue), and On Break are only available if you are a member of a Wave Contact Center queue. Using Visual Voicemail (digital phones only) In addition to the basic voicemail features available on each phone, the Visual Voicemail feature allows applicable prompts and softkey options to be viewed on any digital phone (with a display and softkeys) while the phone is connected to voicemail.
  • Page 117 NEXT VDISP If a password is requested at this point, enter the phone’s password. Contact your Note: Wave System Administrator for information about passwords. Press to have , where equals the number of new...
  • Page 118 Using Visual Voicemail (digital phones only) Using Voicemail Wave 4.0 Wave Phone User Guide June 2013...

  • Page 119: About Wave Sip Phones

    Vertical SIP Phones 9133i and 9143i ....... . . 5-2...

  • Page 120: Vertical Sip Phones 9133I And 9143I

    Vertical SIP Phones 9133i and 9143i About Wave SIP Phones Vertical SIP Phones 9133i and 9143i 1 - Speaker (located under the handset) 6 - End Call Handset 7 - Callers LIst 5 - Display 3 - Hold 4 - Scroll & Select...

  • Page 121: Feature Keys & Functions

    Vertical SIP Phones 9133i and 9143i About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). Handset Answer or place an internal or external call.

  • Page 122: Vertical Sip Phone 9112I

    Vertical SIP Phone 9112i About Wave SIP Phones Vertical SIP Phone 9112i 1 - Speaker (located under the handset) 6 - End Call 2 - Handset 5 - Display 3 - Hold 7 - Callers LIst 4 - Scroll & Select...

  • Page 123: Feature Keys & Functions

    Vertical SIP Phone 9112i About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). NOTE: ViewPoint Call Monitor does not update speaker mode state changes.

  • Page 124: Vertical Sip Phones 480I/Ct And 9480I/Ct

    Vertical SIP Phones 480i/CT and 9480i/CT About Wave SIP Phones Vertical SIP Phones 480i/CT and 9480i/CT 1 - Speaker (located under the handset) 2 - Cordless Handset (with integral display) 3 - Hold 4 - Redial 7 - Display 5 - Goodbye...

  • Page 125: Feature Keys & Functions

    Vertical SIP Phones 480i/CT and 9480i/CT About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). Handset Answer or place an internal or external call.

  • Page 126: Using The 480I/Ct And 9480I/Ct Sip Phone Hand Set Vs. Base Station

    Vertical SIP Phones 480i/CT and 9480i/CT About Wave SIP Phones Using the 480i/CT and 9480i/CT SIP Phone Hand Set vs. Base Station The 480i/CT and 9480i/CT SIP phone consists of a cordless handset and base station, both of which can be used to place and take calls.

  • Page 127: Pairing/Unpairing The Cordless Handset & Base Station

    Vertical SIP Phones 480i/CT and 9480i/CT About Wave SIP Phones Pairing/Unpairing the Cordless Handset & Base Station (480i/CT & 9480i/CT) Before using the 480iCT or 9480iCT cordless handset to place or answer calls, the handset must be paired (registered) to its base station. When successful, pairing adds the handset name to the handset list on the base and synchronizes the handset list from the base station to the newly-paired handset.
  • Page 128 Vertical SIP Phones 480i/CT and 9480i/CT About Wave SIP Phones Unpairing Handset from the Base Station Unpairing of the handset can be done from either the cordless handset or the base station. Caution: Unpairing of the handset will return it to factory default state. All data including the functions in the Feature button will be removed.

  • Page 129: Edge Sip Phone 5000I - 8 Button

    Edge SIP Phone 5000i - 8 button About Wave SIP Phones Edge SIP Phone 5000i - 8 button 3 - Speaker 5 - Soft Keys (6) 2 - Handset 4 - Display 1 - Headset (auxiliary) Jack 6 - Pre-programmed...

  • Page 130: Feature Keys & Functions

    Edge SIP Phone 5000i. Especially for users with no access to ViewPoint, this feature provides access to the same synchronized directory information as other Wave users have, and makes deploying custom phone books (for example customer contact directories) easy. Ask your Wave administrator if this feature is available.

  • Page 131: Using The Phonebook Button On An Edge Sip 5000I Phone

    Edge SIP Phone 5000i - 8 button About Wave SIP Phones Using the Phonebook button on an Edge SIP 5000i phone To access the Phonebook on an Edge SIP 5000i phone, do either of the following: Press the Configuration button on the phone, select...
  • Page 132 Edge SIP Phone 5000i - 8 button About Wave SIP Phones To place a call: Select a number and press to place a call. Dial Wave 4.0 Wave Phone User Guide June 2013...

  • Page 133: Edge Sip Phone 5000I - 24 Button

    Edge SIP Phone 5000i - 24 button About Wave SIP Phones Edge SIP Phone 5000i - 24 button 4 - Soft Keys (6) 3 - Speaker 5 - Display 6 - Menu 2 - Handset 7 - Navigation Controls 8 - Message...

  • Page 134: Feature Keys & Functions

    Edge SIP Phone 5000i - 24 button About Wave SIP Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. Handset Answer or place an internal or external call.

  • Page 135: Wave Phone Book

    About Wave SIP Phones Wave Phone Book See the Wave Phone Book section above in the Edge SIP Phone 5000i 8-button description, for more information on using a searchable directory of public ViewPoint Groups or private contacts that is accessible directly from a button on your Edge SIP Phone 5000i 24-button.

  • Page 136: Edge Sip Phone 5000I - Large Lcd

    Edge SIP Phone 5000i - Large LCD About Wave SIP Phones Edge SIP Phone 5000i - Large LCD 3 - Speaker 4 - Pre-programmed 2 - Handset Buttons (10) 5 - Large Screen Display 1 - Headset (auxiliary) 6 - Softkeys (6)

  • Page 137: Feature Keys & Functions

    Edge SIP Phone 5000i - Large LCD About Wave SIP Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. Handset Answer or place an internal or external call.

  • Page 138: Wave Phone Book

    About Wave SIP Phones Wave Phone Book See the Wave Phone Book section in the Edge SIP Phone 5000i 8-button description, for more information on using a searchable directory of public ViewPoint Groups or private contacts that is accessible directly from a button on your Edge SIP Phone 5000i Large LCD.

  • Page 139: Aastra Sip Phone 53I

    Aastra SIP Phone 53i About Wave SIP Phones Aastra SIP Phone 53i 3 - Save 4 - Delete 5 - Flash 10 - Message Waiting Light 6 - Trans 1 - Speaker 7 - Conf (located under the handset) 8 - One Pre-programmed...

  • Page 140: Feature Keys & Functions

    Aastra SIP Phone 53i About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). Handset Answer or place an internal or external call.

  • Page 141: Aastra Sip Phone 55I

    Aastra SIP Phone 55i About Wave SIP Phones Aastra SIP Phone 55i 6 - Five Programmable (PGM) Buttons 1 - Speaker 5 - Message Waiting Light (located under the handset) 3 - Flash 2 - Handset 4 - Pre-programmed Button Display...

  • Page 142: Feature Keys & Functions

    Aastra SIP Phone 55i About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). Handset Answer or place an internal or external call.

  • Page 143: Aastra Sip Phone 57I

    Aastra SIP Phone 57i About Wave SIP Phones Aastra SIP Phone 57i 6 - Four Pre-programmed (PGM) Buttons 1 - Speaker 5 - Message Waiting Light (located under the handset) 3 - Flash 4 - Pre-programmed Button Display Area 2 - Handset...

  • Page 144: Feature Keys & Functions

    Aastra SIP Phone 57i About Wave SIP Phones Feature Keys & Functions Feature Used to … Speaker Hear the other party during a call without using the handset or headset (Speaker Mode). Handset Answer or place an internal or external call.

  • Page 145: Using A Sip Phone

    Using a SIP Phone About Wave SIP Phones Using a SIP Phone This section describes how to use the physical features on your Vertical SIP phone, including: - Hard Keys - Navigation Arrow Keys - Line Appearance Buttons - Display Information Hard Keys The hard keys on your phone are dedicated to specific call handling features.

  • Page 146: Line Appearance Buttons

    About Wave SIP Phones Line Appearance Buttons All Vertical SIP phones support a primary line, which corresponds to your primary extension number. Your extension number appears on your phone’s display. Depending on the model, your phone may have additional line appearance buttons. See pages 5-2 through 5-7 for details.

  • Page 147: Display Information

    Using a SIP Phone About Wave SIP Phones Display Information The Vertical SIP phones include a back-lit display that provide information about what is happening on your phone. During normal operation, you will see the following information in the display: •...

  • Page 148: Phone Settings

    Phone Settings About Wave SIP Phones Phone Settings Setting Options Language Pressing the Options button gives you a list of configurable options. Time and Date The first seven options allow you to customize your phone Set Ring Tone settings: Setting Options 01 through 06 Clear Msg.

  • Page 149: Sip Phone Feature Codes

    SIP Phone Feature Codes About Wave SIP Phones SIP Phone Feature Codes The following table lists the feature codes available from your SIP phone. For other features, use the buttons on your phone. For details about a particular feature, see Chapter 3.
  • Page 150 SIP Phone Feature Codes About Wave SIP Phones FORWARD CALLS Forward Forward to Extension or External Number *43 + extension or from your own phone. phone number Note: Forwarding to an external number may require that you enter an access code or password.

  • Page 151: About Wave Digital Phones

    Digital Phone Feature Codes........6-46 This chapter describes the specific features of the different Vertical Wave Digital phones.

  • Page 152: Dect / Ranger Cordless Phones

    DECT / Ranger Cordless Phones About Wave Digital Phones DECT / Ranger Cordless Phones 14 - Headset Jack 15 - Ringer on/off Button 16 - Volume Button 1 - DISPLAY 2 - TRANS 7 - CONF 8 - REDIAL 3 - HOLD...

  • Page 153: Feature Keys & Functions

    DECT / Ranger Cordless Phones About Wave Digital Phones Feature Keys & Functions Feature Used to … Display View information about the options and status of your phone. TRANS Button Put a call on hold while you dial the destination extension number when transferring call.

  • Page 154: Edge 100 - 12 Button

    Edge 100 - 12 button About Wave Digital Phones Edge 100 - 12 button The Edge 100 12-button phone has been discontinued and is no longer sold. Existing phones are still supported under warranty. 3 - Speaker (located under the handset)

  • Page 155: Feature Keys & Functions

    Edge 100 - 12 button About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. Handset Answer or place an internal or external call.

  • Page 156: Edge 100 - 24 Button

    Edge 100 - 24 button About Wave Digital Phones Edge 100 - 24 button The Edge 100 24-button phone has been discontinued and is no longer sold. Existing phones are still supported under warranty 3 - Speaker (located under the handset)

  • Page 157: Feature Keys & Functions

    Edge 100 - 24 button About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. Handset Answer or place an internal or external call.

  • Page 158: Edge 700 Phone - 8 Button

    Edge 700 Phone - 8 Button About Wave Digital Phones Edge 700 Phone - 8 Button 5 - Eight Pre-programmed 2 - Handsfree Speaker (PGM) Buttons (located under the handset) (red LEDs only) 4 - Message Wait- 3 - Display...

  • Page 159: Feature Keys & Functions

    Global Administrator Management Console either on a phone template basis via User Configuration (Templates), or on a per-user basis via User/Group Management. For more information see Chapter 10 in the Wave Global Administrator Guide. Wave 4.0 Wave Phone User Guide...

  • Page 160: Edge 700 Dss Console - 48 Button

    Consoles can be associated with a single digital phone, providing up to 240 additional buttons. Your Wave system administrator can assign most of the same features to a DSS Console button that can be assigned to a button on your digital phone.

  • Page 161: 24 Button - Product View

    Edge 700 Phone - 24 Button About Wave Digital Phones Edge 700 Phone - 24 Button 3 - Flat (Ribbon) Cable (located on the back of the phone) 2 - Speaker 5 - Message Waiting Light (located under the handset)

  • Page 162: Feature Keys & Functions

    Edge 700 Phone - 24 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 163: Impact Scs (8012) - 12 Button

    Impact SCS (8012) - 12 button About Wave Digital Phones Impact SCS (8012) - 12 button 4 - Three Softkeys (not programmable) 3 - Speaker 1 - Handset 2 - Display 5 - Twelve Pre-programmed (PGM) Button 6 - SHIFT...

  • Page 164: Feature Keys & Functions

    Impact SCS (8012) - 12 button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 165: Impact Scs (8024) - 24 Button

    Impact SCS (8024) - 24 button About Wave Digital Phones Impact SCS (8024) - 24 button 3 - Three Softkeys (not programmable) 5 - Twenty-four 1 - Handset 4 - Display Pre-programmed (PGM 2 - Handsfree Speaker Buttons 6 - MUTE...

  • Page 166: Feature Keys & Functions

    Impact SCS (8024) - 24 button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 167: Impact Scs (8312) - 12 Button

    Impact SCS (8312) - 12 button About Wave Digital Phones Impact SCS (8312) - 12 button 3 - Speaker (located under the handset) 4 - Display 2 - Handset 5 - Three Softkeys (not programmable) 1 - Headset (auxiliary) Jack...

  • Page 168: Feature Keys & Functions

    Impact SCS (8312) - 12 button About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. Handset Answer or place an internal or external call.

  • Page 169: Impact Scs (8324) - 24 Button

    Impact SCS (8324) - 24 button About Wave Digital Phones Impact SCS (8324) - 24 button 3 - Speaker (located under the handset) 4 - Display 2 - Handset 5 - Three Softkeys (not programmable) 1 - Headset (auxiliary) Jack...

  • Page 170: Feature Keys & Functions

    Impact SCS (8324) - 24 button About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (auxiliary) Jack Speak to a caller when using a headset instead of holding the handset. Handset Answer or place an internal or external call.

  • Page 171: Infinite Enhanced Phone - 8 Button

    Enhanced Phone - 8 Button About Wave Digital Phones infinite Enhanced Phone - 8 Button Non-Display Model 3 - Message Wait 1 - Handset Light 2 - Speaker 4 - Eight (located under Pre-programmed (PGM the handset) Buttons 7 - VOLUME (down)

  • Page 172: Feature Keys & Functions

    Enhanced Phone - 8 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 173: Infinite Executive And Enhanced Phones - 12 Button

    Executive and Enhanced Phones - 12 button About Wave Digital Phones infinite Executive and Enhanced Phones - 12 button Display & Non-Display Models 3 - Message Wait 4- Display Light 5 - Twenty-Four Pre-programmed (PGM) Buttons 1 - Handset...

  • Page 174: Feature Keys & Functions

    Executive and Enhanced Phones - 12 button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 175: Infinite Executive And Enhanced Phones - 24 Button

    Executive and Enhanced Phones - 24 Button About Wave Digital Phones infinite Executive and Enhanced Phones - 24 Button Display & Non-Display Models 3 - Message Wait 4- Display Light 5 - Twenty-Four Pre-programmed (PGM) Buttons 1 - Handset...

  • Page 176: Feature Keys & Functions

    Executive and Enhanced Phones - 24 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 177: Triad Enhanced Phone - 8 Button

    Triad Enhanced Phone - 8 Button About Wave Digital Phones Triad Enhanced Phone - 8 Button Non-Display Model 3 - Eight Pre-programmed (PGM) Buttons 2 - Speaker (located under the handset) 1 - Handset 4 - mute 5 - speed...

  • Page 178: Feature Keys & Functions

    Triad Enhanced Phone - 8 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 179: Triad Executive And Enhanced Phones - 12 Button

    Triad Executive and Enhanced Phones - 12 Button About Wave Digital Phones Triad Executive and Enhanced Phones - 12 Button Display & Non-Display Models 4 - VOLUME (down/up) 2 - Speaker (located under the handset) 3 - HPT 5 - SPEED...

  • Page 180: Feature Keys & Functions

    Triad Executive and Enhanced Phones - 12 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 181: Triad Executive And Enhanced Phones - 24 Button

    Triad Executive and Enhanced Phones - 24 Button About Wave Digital Phones Triad Executive and Enhanced Phones - 24 Button Display & Non-Display Models 3 - HPT 4 - VOLUME (down/up) 5 - SPEED 2 - Speaker (located under the handset)

  • Page 182: Feature Keys & Functions

    Triad Executive and Enhanced Phones - 24 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 183: Vodavi Enhanced Phone - 8 Button

    Vodavi Enhanced Phone - 8 Button About Wave Digital Phones Vodavi Enhanced Phone - 8 Button 2 - Speaker (located under the handset) 1 - Handset 3 - Eight Pre-programmed (PGM) Buttons 4 - TRANS 11 - VOLUME Down 5 - SPEED...

  • Page 184: Feature Keys & Functions

    Vodavi Enhanced Phone - 8 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 185: Vodavi Executive Phone - 8 Button

    Vodavi Executive Phone - 8 Button About Wave Digital Phones Vodavi Executive Phone - 8 Button 2 - Speaker (located under the handset) 1 - Handset 3 - Display 4 - Three Softkeys (not programmable) 5 - Eight Pre-programmed (PGM) Buttons...

  • Page 186: Feature Keys & Functions

    Vodavi Executive Phone - 8 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Handset Answer or place an internal or external call. Speaker Hear the other party during a call without using the handset or headset (Speaker Mode).

  • Page 187: Vodavi Executive Phone - 30 Button

    Vodavi Executive Phone - 30 Button About Wave Digital Phones Vodavi Executive Phone - 30 Button 3 - Speaker (located under the handset) 2 - Handset 7 - Thirty Pre-programmed (PGM) Buttons 4 - Display 1 - Headset (auxiliary) Jack...

  • Page 188: Feature Keys & Functions

    Vodavi Executive Phone - 30 Button About Wave Digital Phones Feature Keys & Functions Feature Used to … Headset (2.5mm) Jack Speak to a caller when using a headset instead of holding the handset. Handset Answer or place an internal or external call.

  • Page 189: Using A Digital Phone

    Using a Digital Phone About Wave Digital Phones Using a Digital Phone Line Appearance Buttons All phones have a primary line button. Your phone may also include one or more secondary line appearance buttons as well as outside line buttons. Each line button has a corresponding status LED beside it: •...

  • Page 190: Display Information

    Using a Digital Phone About Wave Digital Phones On Connected Calls When you are connected to a call on an outside line, you can use the following phone keys: • Primary, secondary, and other outside line keys • Message Waiting\ (press to toggle between calls) •...
  • Page 191 Using a Digital Phone About Wave Digital Phones Scroll and Select Button (Edge 700 Phone - 24 Button Only) The Scroll and Select button is used to navigate through display lists and to select options (see page 6-11 for location of this button).

  • Page 192: Set Up And Installation

    Set Up and Installation About Wave Digital Phones Set Up and Installation Adjusting the Pedestal (Edge 100 and Impact models only) Firmly grasp the back of the pedestal base with one hand and lift the back portion upward with your other hand.

  • Page 193: Making The Connections

    About Wave Digital Phones Making the Connections The connectors for attaching your Vertical Wave phone to the network are located behind the front panel. Here you will also find connectors (jacks) for attaching the phone line, power source, and handset.

  • Page 194: Volume Reset Override

    Phone Settings About Wave Digital Phones Volume Reset Override If your phone has a programmed Volume Reset Override button, you can use it to override the volume reset feature. For example, if you are on a call, and you increase the volume. when you hang up the phone the phone will reset the volume on the handset and headset to a safe level.
  • Page 195 Phone Settings About Wave Digital Phones To lower the ringer volume on legacy digital phones, set the ringer volume to OFF. When set to OFF, the phone will ring using a low volume splash ring instead of the normally configured ring.

  • Page 196: Digital Phone Feature Codes

    Digital Phone Feature Codes About Wave Digital Phones Digital Phone Feature Codes The following table lists the feature codes available from your digital phone. For other features, you use the buttons on your phone. For details about a particular feature, see Chapter 3.
  • Page 197 Option to retain previous extension number *98 + extension number RELOCATION and phone settings already configured when moving to a new location. Note: Feature is not supported for analog phones, Edge 700, or Vertical Vodavi digital phones. Wave 4.0 Wave Phone User Guide June 2013...
  • Page 198 Digital Phone Feature Codes About Wave Digital Phones SUPERVISE CALLS Note: Supervise Call commands are available only if you have permission to use that command and the user is configured to allow supervision with that command. Coach Participate in a call so that only one user can...

  • Page 199: About Wave Analog Phones

    Wave phone types, this chapter specifically describes special information for Analog phones only. Because not all of the features described in previous chapters and in this one, are available on all Wave analog phones, it is recommended that you contact your phone System Administrator for additional information. Special Tones You will hear different tones while using your phone: •...

  • Page 200: Analog Phone Feature Codes

    Analog Phone Feature Codes About Wave Analog Phones Analog Phone Feature Codes The following table lists the feature codes available from your analog phone. For details about a particular feature, see Chapter 3. CALL PARK Directed Park Park call on another line.
  • Page 201 Analog Phone Feature Codes About Wave Analog Phones CONFERENCE Connect Party Add party to conference. Flash + # + extension or phone number + Flash + Reconnect to Conf Return to conf if a member is not available. Flash + 4...
  • Page 202 Analog Phone Feature Codes About Wave Analog Phones SUPERVISE CALLS Note: Supervise Call commands are available only if you have permission to use that command and the user is configured to allow supervision with that command. Coach Participate in a call so that only one user can...

  • Page 203: Counterpath Sip Softphone

    To use multiple line appearances with the eyeBeam SIP softphone, contact your System Administrator for more information. See page A-10 for a table that describes how basic eyeBeam features interact with Wave. Hint: The configuration procedures in this manual describe only those steps necessary for the CounterPath eyeBeam SIP softphones to work with Wave.

  • Page 204: Installing And Configuring The Eyebeam Sip Softphone

    The configuration procedure describes only those steps necessary for the eyeBeam phone to work with Wave . Other settings may be left in their default configuration. For information on using other eyeBeam features, see the eyeBeam documentation. VPN connectivity is required to work remotely.
  • Page 205 Select the first SIP Account row. Click on the Add Button. If you accidentally exit the dialog box, right-click anywhere on the eyeBeam phone Note: and choose Account Settings to open it again. Wave 4.0 Wave Phone User Guide June 2013...
  • Page 206 Authorization user name—Leave blank. Not supported in this version. • Send outbound via—Select domain and then enter the name or IP address of the Wave SIP Server to which this phone is registered, as provided by your System Administrator. Wave 4.0...
  • Page 207 Select the Manually specify range checkbox. • Set the range to 5060 - 5062. Click on the Advanced tab. 10. Uncheck Send SIP keep-alives. 11. Click OK or Apply to save your changes. Wave 4.0 Wave Phone User Guide June 2013...
  • Page 208 12. Click Close to exit that window and return to the CounterPath SIP Phone interface. 13. Right -click on the Phone interface to display a menu. Wave 4.0 Wave Phone User Guide June 2013...
  • Page 209 Installing and Configuring the eyeBeam SIP Softphone CounterPath SIP Softphone 14. Click on Options to display the Options window. Wave 4.0 Wave Phone User Guide June 2013...
  • Page 210 Installing and Configuring the eyeBeam SIP Softphone CounterPath SIP Softphone Under the Advanced tab. 15. Click on the Audio Codecs icon. Add the preferred codecs to the Enabled codecs column. The following codecs on the eyeBeam are supported by Wave: • G711 uLaw • G711 alaw •...
  • Page 211 19. Click OK or Apply to save your changes. Hint: If the configuration has been made correctly the eyeBeam should show “Logged in - enter phone number” and “Your Number is <username>”. Wave 4.0 Wave Phone User Guide June 2013...

  • Page 212: Using The Counterpath Eyebeam Sip Softphones With Wavea-10

    Ending a call To end a call, click on the End Call icon: Do Not Disturb Click on the phone’s DND button to turn on the Do Not Disturb Wave personal status. Auto Answer Click on the phone’s AA button to turn on automatic answering of incoming calls.

  • Page 213: Avoiding Hold And Transfer Timeouts And Disconnects

    Mute Click on the phone’s Mute button to mute the call. Record Clicking Record performs a local eyeBeam recording, not a Wave call recording. See the eyeBeam documentation for details. Speakerphone See “Using the Speaker” on page 2-3.

  • Page 214: Troubleshooting

    This is not a bug, it is considered normal behavior when using up in my Missed Call list on my ViewPoint to answer calls on Vertical or Aastra SIP phones. SIP phone? Suggestion: answer incoming calls manually using the handset, headset, or speakerphone.
  • Page 215 System Administrator for information about this feature. If the Wave server has a different By default the 5000i SIP phone will try to discover the Wave server IP address than that provided by using DHCP. If the Wave server has a different IP address than that...
  • Page 216 Call Inactivity setting from Enabled (the default) to Disabled. For more information about how to change this setting, refer to eyeBeam v1.5 user manual (provided by the softphone manufacturer). Wave 4.0 Wave Phone User Guide June 2013...

  • Page 217: Phone Types And Voicemail Features

    Camp-on 3-22 Toggle/Switch Calls 2-7 Centrex 3-23 Transfer Coach Calls 3-56 Blind 3-59 Conference Calls 3-26 Supervised 3-60 Do Not Disturb 3-31 Voicemail 3-61 Feature Codes 7-2 Voicemail 4-1 Flash 3-32 Volume 2-4 Wave 4.0 Wave Phone User Guide June 2013...

  • Page 218: Digital Phones

    Fixed buttons 2-2 Voicecall 3-64 Flash 3-32 Voicemail 4-1 Forward Calls 3-34 Visual 4-16 Hold 2-6, 3-40 Volume 2-4 Intercom button 3-42 Join a Call 3-43, 3-56 Line Keys Primary 6-24 Secondary 6-24 Wave 4.0 Wave Phone User Guide June 2013...

  • Page 219: Sip Phones

    Feature Codes 5-21 Toggle/Switch Calls 2-7 Fixed Buttons 2-2 Transfer Blind 3-58 Flash 3-32 Forward Calls 3-33 Supervised 3-59 Headset 3-38 Voicemail 4-1 Volume controls 5-17 Volume 2-4 Hold 2-6, 3-40 Intercom Button 3-42 Wave 4.0 Wave Phone User Guide June 2013...
  • Page 220 Out of the office 4-15 From an external phone 4-3 Urgent delivery 4-11 From another phone 4-2 Visual (digital phones only) 4-16 From your own phone 4-1 Retrieve messages 4-17 Manage greetings 4-13 New messages 4-5 Wave 4.0 Wave Phone User Guide June 2013...
  • Page 221 Busy Lamp Field 3-29 Shift 3-59 Call Announce 2-7 Silent Monitor (Supervisors Only) 3-59 Call Break-in 3-45 Softkeys 2-3 Call History 3-6 Speaker 2-3 Call ID Blocking 3-19 Speed Dial (System) 3-61 Wave 4.0 Wave Phone User Guide June 2013...
  • Page 222 Message Waiting (Retrieve Messages) 3-45 Fast forward messages 4-7 Monitor Calls 3-62 Forward messages 4-8 Mute 3-49 Play previous messages 4-7 Navigation Keys 5-27 Recover deleted messages 4-7 Night Answer 3-50 Replay messages 4-6 Wave 4.0 Wave Phone User Guide June 2013...
  • Page 223 Greetings 4-14 Message 4-10 Rewind message 4-7 Saved messages 4-5 Saving messages 4-6 Sending Call back number 4-12 Messages 4-11 Skipping Ahead 4-7 Greetings 4-14 Messages 4-6 Status commands 4-15 Available 4-15 Wave 4.0 Wave Phone User Guide June 2013...
  • Page 224 Wave 4.0 June 2013...

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