Vertical Summit80 Manual page 33

Vertical Summit80 & Summit800
Feature Description and Operation Manual
Conditions
1. The system outputs ACD events including Login/Logout messages when Discovery
Manager Print (Output ACD Event Message) is enabled.
2. The Agent Id can be any 4-digit number. iPECS does not verify the Agent Id, other
than requiring that four digits be entered.
3. Any Agent Id may be used to login except at a Hot Desk Station where a Station
Authorization code is required.
Programming
Keyset Admin.
NUMBERING PLAN
STATION GROUPS
SYSTEM
Web Admin.
SYSTEM ID
&NUMBERING PLANS
STATION GROUP DATA Station Group Assignment ACD Group Type
SYSTEM DATA
Related Features

Station Groups

Hot Desk

Authorization Codes (Password)
Hardware
ACD Agent Primary Login (PGM 109-Button 5)
ACD Agent Primary Logout (PGM 109-Button 6)
ACD Agent Secondary Login (PGM 109-Button 7)
ACD Agent Secondary Logout (PGM 109-Button 8)
ACD Group (PGM 191)
ACD Manager Print (Output ACD Event Message) (PGM 160-
Button 13)
Unified Message Format (PGM 161-Button 18)
Flexible Numbering Plan ACD Agent Primary Login,
ACD Agent Primary Logout, ACD Agent Secondary Login,
ACD Agent Secondary Logout
System Attributes ACD Manager Print
System Attributes Unified Message Format
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