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User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server. 1. Check the IBM support website for an
applicable retain tip or firmware update that applies to this memory error. 2. Make sure that the
DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the
same DIMM. 3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error
LEDs. 4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated
by the error LEDs on the system board or the event logs) to a different memory channel or
microprocessor. 5. (Trained technician only) If the problem occurs on the same DIMM connector,
check the DIMM connector. If the connector contains any foreign material or is damaged, replace the
system board. 6. (Trained service technician only) Remove the affected microprocessor and check
the microprocessor socket pins for any damaged pins. If a damage is found, replace the system
board. 7. (Trained service technician only) If the problem is related to microprocessor socket pins,
replace the system board. One of the DIMMs :
• 806f0313-1701xxxx : A software NMI has occurred on system [ComputerSystemElementName].
(NMI State)
This message is for the use case when an implementation has detected a Software NMI.
May also be shown as 806f03131701xxxx or 0x806f03131701xxxx
Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Other
SNMP Trap ID
50
CIM Information
Prefix: PLAT ID: 0228
User Response
1. Check the device driver. 2. Reinstall the device driver. 3. Update all device drivers to the latest
level. 4. Update the firmware (UEFI and IMM).
• 806f0323-2101xxxx : Power cycle of system [ComputerSystemElementName] initiated by watchdog
[WatchdogElementName]. (Watchdog)
This message is for the use case when an implementation has detected a Power Cycle by Watchdog
occurred.
May also be shown as 806f03232101xxxx or 0x806f03232101xxxx
Severity
Info
Serviceable
No
Automatically notify support
No
Alert Category
System x3550 M3Problem Determination and Service Guide
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