Reading/Saving Service Data - Siemens SIMATIC S7-1500 System Manual

16.2

Reading/saving service data

Service data
The service data contain the CPU diagnostic buffer and the diagnostic buffer of SINAMICS
Integrated. It also contains much more information on the internal state of the CPU and
SINAMICS Integrated. If a problem occurs with the SIMATIC Drive Controller that cannot be
solved with other methods, send the service data to SIEMENS Service & Support. The service
data allows Service & Support to quickly analyze the problems that have occurred.
Note
You cannot execute a download to the device while reading the service data of the SIMATIC
Drive Controller.
Methods of reading service data
You can read service data with:
• The FUNCT button on the SIMATIC Drive Controller (function 1, storing the service data on
the SIMATIC Memory Card)
• the web server
• STEP 7
• the SIMATIC Memory Card
Only use the SIMATIC Memory Card to read service data if you are no longer able to
communicate with the CPU via Ethernet. In all other cases, it is preferable to read service data
via the Web server or STEP 7.
• Since the service data must be directly loaded to the PC, you need not ensure that there is
still sufficient memory space on the SIMATIC Memory Card.
• You can send the service data straight from the PC.
SIMATIC Drive Controller
System Manual, 11/2023, A5E46600094-AD
Test and service functions
16.2 Reading/saving service data
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