Reading Out/Saving Service Data - Siemens SIMATIC S7-1500 System Manual

14.2

Reading out/saving service data

Service data
In addition to the contents of the diagnostics buffer, the service data contain numerous
additional data points about the internal status of the CPU. If a problem occurs with the CPU
that cannot be solved with other methods, send the service data to our Service & Support
team. The service data allow Service & Support to analyze problems that have occurred
rapidly.
Methods of reading service data
You can read out service data with:
● The Web server
● STEP 7
● The SIMATIC memory card
Procedure using the Web server
To read service data using the Web server, follow these steps:
1. Open a web browser that is suitable for communication with the CPU.
2. Enter the following address in the address bar of the web browser:
https://<CPU IP address>/save_service_data, e.g., https://172.23.15.3/save_service_data
3. The service data page will appear on your screen, with a button for saving the service
data.
Figure 14-1
4. Save the service data locally on your PC/programming device, by clicking "Save
ServiceData".
Result: The data are saved in a .dmp file with the following naming convention:
"<Part number> <serial number> <time stamp>.dmp". The file name can be changed.
Note
If you have defined your user page as the home page of the Web server, direct access to the
service data by inputting the IP address of the CPU is not possible. For more information on
reading out service data via a user-defined page, refer to the Web server
(http://support.automation.siemens.com/WW/view/en/59193560) function manual.
Automation system
System Manual, 12/2014, A5E03461182-AC
Reading out service data via the web server
Test functions and fault resolution
14.2 Reading out/saving service data
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