2.7.1
Mitel Applications
Table 8: Mitel applications
Application
Mitel Dialer
Mitel Open Interfaces Platform (OIP)
Release 7.1
System Manual for Mitel SMB Controller
Main features
•
Simple first party CTI application
•
Dial, answer, hang up
•
Integration in Outlook, Lync 2013 and Office
365
•
Search in directories
•
Compatibility with MiVoice 5300, MiVoice 5300
IP, Mitel 6800/6900 SIP, Mitel 600 DECT series
phones
•
Installation via SSP or WebAdmin
•
Click to call support (e.g. for Hospitality
Manager)
•
Application interface for deep integration of
applications by Mitel or other manufacturers
(see
Application
interfaces)
•
Easy to manage through an integrated web-
based application
•
Integrates the MiVoice 1560 PC Operator and
Mitel OfficeSuite applications
•
Presence-controlled communication coupled
with Outlook diary entries
•
Integration of contact databases and directories
(Outlook, Exchange, Active Directory, LDAP
directories, phone book CD)
•
Integration of building automation equipment
and alarm systems
•
Call centre functions with flexible routing
algorithms, skill-based agent groups and
emergency routing
•
Unified messaging with notification whenever
new voice messages are received via email
(incl. message attachment)
•
Partner program for integrating and certifying
applications by other manufacturers
•
Also available as OIP Virtual Appliance, for
installation on a VMware server or HyperV.
System Overview
20