Cellular Network Fallback; Reset Your Device To The Factory Defaults; Tips For Improving Cellular Signal Strength; Download A Support Report - Digi Connect IT 4 User Manual

Troubleshooting

Cellular network fallback

If the Connect IT 4 doesn't recognize the available 4G/LTE network, the Connect IT 4 automatically
falls back to the highest available 3G network.

Reset your device to the factory defaults

You can reset the Connect IT to the factory default settings. Resetting the device to factory defaults
performs the following actions:
Clears all configuration settings.
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All firmware updates are deleted.
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Deletes all user files, including Python scripts.
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Regenerates SSH keys.
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Clears event and system log files.
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Creates a new event in the event log, indicating a factory reset.
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Note While the settings are reset, the device's firmware version remains the same.
1. Make sure that the Connect IT has been powered on for at least 30 seconds.
2. Locate the ERASE button on the right side of the device.
3. Locate the ERASE button on the back of the device.
4. Press and hold the ERASE button for 5 seconds. The device beeps five times during the reset.
5. The device resets to factory defaults and then reboots automatically.

Tips for improving cellular signal strength

If the signal strength LEDs or the signal quality for your device indicate Poor or No servcie, try the
following things to improve signal strength:
If available, connect a different set of antennas.
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Purchase a Digi Antenna Extender Kit:
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Download a support report

You can download a support report from the device to provide to technical support. The report file
contains all of the current details for the device's state, and a full record of the system logs from the
device.
See Download a support report
Digi Connect IT® 4 User Guide
Antenna Extender Kit, 1
file.
Cellular network fallback
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