FLIR Ariel Gen IIICB-3308 User And Installation Manual page 137

Problem
Cannot login to the
camera
No video image
displayed on the main
menu or the view menu
of the web interface
Bad output video quality
Streaming video image
is hanging (stopped)
Bluish picture in an
indoor scene (possibly
mixing indoor and
outdoor lighting)
Reddish picture and
incorrect colors in the
image
March 10, 2019
Possible Solution
·
Check the login user ID of the user or admin.
·
Check the login password of the user or admin.
·
Reset the browser security settings to the default value.
·
Check that the correct port was configured. The default port is
554.
·
Check that the network cable is connected securely.
·
Check that the camera settings are correct on the camera and in
the unit.
·
Check that the camera lens is clean and unobstructed.
·
Check that the cable length is within specification.
·
Confirm the unit's video streaming settings.
·
Refresh your browser screen (F5).
·
Check that the bandwidth and bit rate settings of the network are
set properly.
·
Check that other processes and applications are not causing
undue latency.
·
Check that the firewall analysis or blocking is not interfering with
the video stream and supports the required ports and
communication protocols.
Adjust the White balance configuration to Auto. If the lighting in the
scene is fixed, manually adjust the White balance to an acceptable
image.
Check the PoE power supply and associated network cables.
Connect directly to the PoE and compare the images. If the problem
persists, contact support.
CB-3304/CB-3308 User and Installation Guide
Appendices
131