FLIR Ariel Gen III CM-3304-11-I User And Installation Manual
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FLIR Ariel Gen III CM-3304-11-I User And Installation Manual

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Ariel Gen III
User and
Installation
Guide
CM-3304/CM-3308
Ver. 1
September 4, 2017
i

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Summary of Contents for FLIR Ariel Gen III CM-3304-11-I

  • Page 1 Ariel Gen III User and Installation Guide CM-3304/CM-3308 Ver. 1 September 4, 2017...
  • Page 2 © 2017 FLIR Systems, Inc. All rights reserved worldwide. No parts of this manual, in whole or in part, may be copied, photocopied, translated, or transmitted to any electronic medium or machine readable form without the prior written permission of FLIR Systems, Inc.
  • Page 3 Business users should contact their supplier or refer to their purchase contract. Document History Version Date Comment Ver. 1 September 4, 2017 Initial FLIR release CM-3304/CM-3308 User and Installation Guide September 4, 2017...
  • Page 4 CM-3304/CM-3308 User and Installation Guide September 4, 2017...
  • Page 5 Table of Contents Table of Contents 1. Document Scope and Purpose ..................1 2. Introduction ........................5 Features ....................... 7 Package Contents ....................7 3. Hardware Description ....................9 4. System Requirements ....................11 5. Installation ........................13 Pre-Installation Checklist ..................13 Outdoor Mounting Recommendations ..............
  • Page 6 Table of Contents Table of Contents 10.8 Acronyms and Abbreviations ................119 10.9 Mounting Accessories ..................120 CM-3304/CM-3308 User and Installation Guide September 4, 2017...

  • Page 7: Document Scope And Purpose

    Disclaimer Avis de non-responsabilité Users of FLIR products accept full Il incombe aux utilisateurs des produits FLIR de vérifier responsibility for ensuring the suitability and que ces produits sont adaptés et d'étudier le rôle des considering the role of the product detection capacités et limites de détection du produit appliqués...
  • Page 8 A Tip is information and best practices that are useful or provide some benefit for installation and use of FLIR products. Un Conseil correspond à une information et aux bonnes pratiques utiles ou apportant un avantage supplémentaire pour l'installation et l'utilisation des produits FLIR. General Cautions and Warnings Précautions et avertissements d'ordre général...
  • Page 9 Document Scope and Purpose Caution: · The unit’s cover is an essential part of the product. Do not open or remove it. · Never operate the unit without the cover in place. Operating the unit without the cover poses a risk of fire and shock hazards ·...
  • Page 10 Document Scope and Purpose Caution: To avoid damage from overheating or unit failure, assure that there is sufficient temperature regulation to support the unit’s requirements (cooling/heating). Operating temperature should be kept in the range -40° to 50°C (-40° to 122°F), with no more than 90% non-condensing humidity. Attention: Afin d'éviter tout dommage dû...

  • Page 11: Introduction

    Introduction 2 Introduction This User and Installation Guide is intended to help you physically install, configure settings for, and operate the CM-330x indoor/outdoor mini-dome IP camera. The camera family includes three models: · CM-3304-11-I · CM-3304-21-I · CM-3308-11-I CM-330x Mini-Dome Camera The units feature the following sensor and motorized varifocal lenses: CM-3304-11-I CM-3304-21-I...
  • Page 12 Introduction The cameras support up to three streams at 4MP (CM-3304-11-I and CM-3304-21-I) or 8MP (CM-3308-11-I). Stream1 supports H.265 and H.264 compression only. Stream2 and Stream3 support H.265, H,265, and MJPEG compression with the following maximum performance: CM-3304-11-I CM-3304-21-I CM-3308-11-I Single-stream 2560x1440 @ 25/30fps 2560x1440 @ 25/30fps...

  • Page 13: Features

    Introduction Features · · · 1/2.9" Sony IMX326 1/2.9" Sony IMX326 1/2.5" Sony IMX274 (CM-3304-21-I) (CM-3308-11-I) (CM-3304-11-I) · · · True day/night (ICR) Infrared LED illuminator H.265, H.264 and MJPEG compression · · · Shutter (True) WDR 3DNR image noise reduction Backlight compensation ·...
  • Page 14 Introduction Related Information: · DNA 2.1 User Manual · CM-CAPX-31 Pendant Mount Installation Guide · CM-4S-31 Adapter Plate Junction Box Installation Guide · CM-BKBX-31 Mini-Dome Conduit Back Box Kit Installation Guide · CM-330x Dessicant User Guide CM-3304/CM-3308 User and Installation Guide September 4, 2017...

  • Page 15: Hardware Description

    Hardware Description 3 Hardware Description Following are the CM-330x fixed focal camera’s dimensions. CM-330x Side Dimensions CM-330x Front Dimensions CM-3304/CM-3308 User and Installation Guide September 4, 2017...
  • Page 16 Hardware Description The CM-330x camera includes a built-in system cable that includes an RJ-45 Ethernet jack, a 2-wire terminal connector for alarm in/out, and a 2-wire terminal connector for audio in/out. The cable includes an LED that flashes green to indicate power on and network activity. The LED is not illuminated if there is no network activity.

  • Page 17: System Requirements

    System Requirements 4 System Requirements Item Minimum System Requirement Personal Computer Intel® Pentium® IV, 2.4GHz or higher with >1GB RAM Monitor display with minimum 1024 x 768 resolution (NVIDIA GeForce 6 Series or ATI Mobility Radeon 9500) Operating System Windows 7, 8, 8.1, and 10 (all 64-bit versions) Windows Server 2003, Windows Server 2008 (32-bit version) Web Browser Microsoft Internet Explorer 10 and above (32-bit version);...
  • Page 18 CM-3304/CM-3308 User and Installation Guide September 4, 2017...

  • Page 19: Installation

    Installation 5 Installation This section describes how to install and connect the unit. It includes the following topics: · Pre-Installation Checklist · Outdoor Mounting Recommendations · Resetting the Camera and Configuring the microSD card · Powering the Camera · Mounting the Camera ·...

  • Page 20: Resetting The Camera And Configuring The Microsd Card

    Installation Resetting the Camera and Configuring the microSD Card The camera include's a reset button and microSD card drive that can be accessed by opening the rubber tab on the underside of the camera enclosure. A microSD card (not supplied) must be inserted in the camera in order to locally store a snapshot or recording triggered by an event.

  • Page 21: Mounting The Camera

    Installation Caution: 1. This product must be connected only to a PoE network. 2. The PoE supply’s rated output is 48VDC, 0.2A. 3. If the camera is installed for outdoor use, the PoE supply must be installed with proper weatherproofing. 4.

  • Page 22: Connecting The Camera To The Network

    If there is a DHCP server on the network, it is recommended to use FLIR’s Discovery Network Assistant (DNA) utility to search for and change the camera’s initial IP address. If there is no DHCP server on the network, the camera will initialize with the default IP (192.168.0.250).

  • Page 23: Using Dna To Access The Camera

    The units may then be configured via the web interface. If FLIR’s Latitude VMS is being used, configure the unit with a static IP address rather than with DHCP. This ensures that the IP address will not automatically change in the future and interfere with configurations and communication.
  • Page 24 CM-3304/CM-3308 User and Installation Guide September 4, 2017...

  • Page 25: Configuring The Unit's Initial Ip Address

    Configuring the Unit’s Initial IP Address 7 Configuring the Unit’s Initial IP Address Use the FLIR DNA utility to discover the unit on the network and to set the unit’s initial IP address. · If the camera is located on a network that uses a DHCP server, or is managed by FLIR’s Horizon or Meridian VMS and is configured as a DHCP server, configure the camera with DHCP-enabled.
  • Page 26 7. If you do not have the Microsoft Visual C++ 2008 Redistributable libraries installed on your PC, the following error message is displayed. In this case, download and install the vcredist_x86.exe file from the installation CD or contact FLIR Support. MS Visual C++ 2008 Redistributable Error Message...
  • Page 27 Configuring the Unit’s Initial IP Address 8. Click Continue. The vcredist_x86.exe information bar opens. Visual C Redistributable Plug-in Information Bar · Click Run. The Microsoft Visual C++ 2008 Redistributable Setup wizard opens. Microsoft Visual C++ 2008 Redistributable Setup Wizard CM-3304/CM-3308 User and Installation Guide September 4, 2017...
  • Page 28 Configuring the Unit’s Initial IP Address · Click Next. The License Terms screen opens. Microsoft Visual C++ Redistributable License Terms Screen · Select the I have read and accept the license terms check box. CM-3304/CM-3308 User and Installation Guide September 4, 2017...
  • Page 29 Configuring the Unit’s Initial IP Address · Click Install. The Setup Complete screen opens. Microsoft Visual C++ Redistributable Setup Complete Screen · Click Finish. · If the Microsoft Visual C++ 2008 Redistributable libraries are installed on your PC, skip to the next step. 9.
  • Page 30 Configuring the Unit’s Initial IP Address a. Click View downloads. The View Downloads screen opens. View Downloads Screen b. Right-click on the ArielPlayer.msi file. Run Anyway Option c. Select Run anyway. The normal installation process starts. 10. Click Run on the Ariel Player plug-in information bar. 11.
  • Page 31 Configuring the Unit’s Initial IP Address To manage the camera using Latitude or on a network with static IP configuration 1. Insert the CD included in the package in your computer’s disk drive. 2. Run the dna.exe file by clicking the icon.
  • Page 32 CM-3304/CM-3308 User and Installation Guide September 4, 2017...

  • Page 33: Configuring Communication Settings

    Configuring Communication Settings 8 Configuring Communication Settings To configure communication settings on the camera 1. Connect the camera to the network on the same VLAN/LAN as the workstation. 2. If the network supports the default, open the DNA utility by running dna.exe which can be found in the DNA utility folder in the supplied CD, or click the DNA icon 3.
  • Page 34 Configuring Communication Settings 7. Right-click the camera whose network property is to be changed. From the context menu that opens, select Assign IP. The Assign IP dialog is displayed. DNA Assign IP – Use DHCP Dialog Box Tip: Record the camera’s MAC address for future reference. 8.
  • Page 35 Configuring Communication Settings Do not select the Use DHCP checkbox. This is recommended for security purposes and for and Latitude users. In the IP Address, Gateway, and Netmask, enter the respective LAN/VLAN (optional DNS) values. Click Update and wait for OK status to be displayed.
  • Page 36 If the password is changed and the Latitude AdminCenter Discovery feature is in use, deselect all other proprietary types. Select FLIR as the Unit Type so that the new password can be configured in the Discovery > Add Unit Manually setting.
  • Page 37 Configuring Communication Settings 12. Install the web player. See Installing and Deleting the Web Player. Note: If you have previously installed a web player application on the PC, you should delete the existing web player from the PC before accessing the camera. CM-3304/CM-3308 User and Installation Guide September 4, 2017...
  • Page 38 CM-3304/CM-3308 User and Installation Guide September 4, 2017...

  • Page 39: Configuration And Operation

    In this chapter, information about main page introduction, system related settings and camera settings are described in detail. Additionally, if FLIR’s Latitude VMS is used, many of the configurations and features of FLIR’s VMS provide configuration and automation of the camera.
  • Page 40 Configuration and Operation 7. Configure camera settings after setting the unit's IP address. Live View Screen with Callouts on Internet Explorer Browser The following information is displayed in the upper right corner of the GUI: · Language Bar – Select the language for the web interface: English, Arabic, Czech, Simplified Chinese, Traditional Chinese, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, or Spanish.

  • Page 41: Live View

    Configuration and Operation Item Description Click the button to display the live view in full-screen mode. To switch back to Live View mode, right-click on the screen and click Normal Display, or press the ESC key on your keyboard. Displayed only with Full screen button Internet Explorer.

  • Page 42: Recording

    Configuration and Operation 9.2.1 Recording Manual recordings (which are triggered from the Live View screen) are stored on the PC. To start recording a Live View scene 1. Click the red Manual Recording icon on the toolbar. The camera starts recording. A red dot is displayed in the upper right corner of the Live View window, under the date and time display.

  • Page 43: Viewing Live Video From A Media Player

    Configuration and Operation Snapshots that are triggered by events (such as motion detection) are stored on the camera’s microSD card, which can store up to 64GB of data. The card is not included. To view a triggered event snapshot 1. In your browser, enter the camera’s FTP address (ftp://camera_ip/). 2.

  • Page 44: Settings

    Configuration and Operation Note: 1. It is also possible to change the syntax on the RTSP page, although this is not recommended if the camera is attached to a VMS. 2. Verify that the resolution entered in URL string agree with the resolution set in Streaming >...

  • Page 45: System Tab

    Configuration and Operation 9.3.1 System Tab The System tab is used for configuring essential system settings. Click the System tab to expand the menu. The CM-330x includes the following System menu: CM-330x System Sidebar Click the link to open the tabs for the various functions: Lens Control Basic Configuration User Accounts...
  • Page 46 Configuration and Operation To set the zoom control 1. In the Zoom Control section, move the slider to the desired zoom between Wide (1.00) to Tele (3.00). To set Auto Focus 1. In the Focus Control section, click Start. Auto Focus is adjusted. Note: If the Auto Focus function does not produce a clear picture, do the following: 1.

  • Page 47: Basic Configuration

    Configuration and Operation 9.3.1.2 Basic Configuration The Basic Configuration tab includes the following screens: Date & Time Audio Firmware Basic Operations 9.3.1.2.1 Date & Time The current time is displayed in the Current Camera Time text box. To set the date and time, click Basic Configuration >...
  • Page 48 Configuration and Operation 9.3.1.2.2 Audio The Audio screen is used for configuring Audio In settings. Basic Configuration > Audio Screen To enable audio settings 1. From the Enable drop-down list, select ON. 2. From the Encoding drop-down list, select G.711 a-law, G.711 µ -law, or AAC. The default is AAC. 3.
  • Page 49 Configuration and Operation 9.3.1.2.4 Basic Operations The Basic Operations screen is used for the following functions: · Setting the TV format · Importing settings from another unit · Exporting settings to another unit · Rebooting the camera · Restoring partial factory defaults ·...
  • Page 50 Configuration and Operation To reboot the camera 1. Click Reboot. The camera reboots. After the reboot finishes, a popup window opens with the message “Rebooting completed”. 2. Click OK. The browser is refreshed. To restore partial factory defaults 1. Click Partial factory defaults. The camera reboots. After the reboot finishes, a popup window opens with the message “Rebooting completed”.
  • Page 51 Configuration and Operation To configure OSD settings 1. Click Basic Configuration > OSD. The OSD screen is displayed. OSD Screen 2. In the Basic Settings section, configure the following settings for OSD-1 and OSD-2: · Enable – From the drop-down list, select one of the following: ·...

  • Page 52: User Accounts

    Configuration and Operation 9.3.1.3 User Accounts The User Accounts screen is used for creating, modifying, and deleting accounts; creating or modifying credentials; and for assigning user access level (Administrator, Operator, and User). It is possible to create up to 10 users, in addition to the default Administrator, which cannot be deleted. There can be multiple users of all types.
  • Page 53 Configuration and Operation To add a new operator or user 1. Click the empty row. Add User Dialog Box 2. Click Add. The Access Level screen opens. Empty Access Level Dialog Box 3. Select Operator or User, and enter the User Name and Password. Filled Access Level Dialog Box 4.
  • Page 54 Configuration and Operation 9.3.1.4 Network The Network tab includes the following screens: General Server RTSP SNMP 802.1X IP Filter DDNS LDAP 9.3.1.4.1 General The General screen is used for configuring most network settings. Network > General Screen To configure basic settings 1.
  • Page 55 Configuration and Operation 2. Click View to view current network settings. The Internet Explorer Basic Settings dialog box opens, displaying network interface information, including Ethernet connection speed, Ethernet NIC MAC address, unit IP address, multicast address, and subnet mask. In the case of an IPv6 connection, the IPv6 address and IPv6 DNS address also are displayed.

  • Page 56: Ftp Server

    Configuration and Operation To configure the Wire Setting 1. In the Wire Setting section, from the Speed & Duplex drop-down list, select one of the following: · 10 Mbps Half Duplex · 10 Mbps Full Duplex · 100 Mbps Half Duplex ·...
  • Page 57 Configuration and Operation To access the FTP server 1. From the Enable drop-down list, select ON. The default is OFF. Network > FTP Screen 2. Click Save. Note: Even when set to Off, recordings and snapshots will still be stored in the camera’s microSD card.
  • Page 58 Configuration and Operation To configure basic settings 1. In the Login ID text box, enter your Login ID number. Note: It is recommended, but not necessary, to enable authentication in order to use RTSP. 2. From the Authentication drop-down list, select ON to encrypt the transmission. The default is OFF. 3.
  • Page 59 Configuration and Operation 9.3.1.4.4 SNMP The SNMP screen enables the network management system to use the Simple Network Management Protocol (SNMP) to remotely monitor and manage the camera. Select one of the following SNMP versions: SNMP v1, SNMP v2c, or SNMP v3. Network >...
  • Page 60 Configuration and Operation To use traps 1. In the Trap section, from the Mode drop-down list, select V1, V2C, V3, or OFF, according to the SNMP version that you select above. The default is OFF. 2. From the Heartbeat drop-down list, select ON or OFF. The default is OFF. When selected, this enables you to ping the VMS.
  • Page 61 Configuration and Operation To enable EAP-TTLS 1. Select EAP-TTLS. The Basic Settings screen opens. EAP-TTLS Screen 2. From the Inner Authentication drop-down list, select one of the following protocols: CHAP, EAP-MSCHAPV2, MD5, MSCHAP, MSCHAPV2, or PAP. 3. Enter the User Name and Password in the respective text box. 4.
  • Page 62 Configuration and Operation 9.3.1.4.6 IP Filter The IP Filter screen is used for restricting access to the camera by allowing or denying specific IP addresses. It is possible to filter up to 10 IP addresses. The options are Allow, Deny, or NONE (default). Network >...
  • Page 63 Configuration and Operation 4. If you are using FreeDNS, the Hash text box also is displayed. Enter the Hash value, which is a hash of your user name and password. It is available from http://freedns.afraid.org. 5. Click Save. 9.3.1.4.8 LDAP The LDAP screen is used for configuring use of the Lightweight Directory Access Protocol, an industry- standard protocol for accessing and maintaining distributed directory information services over an IP network.
  • Page 64 Configuration and Operation 9.3.1.4.9 SSL The SSL screen is used for configuring the Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocol, which protects camera settings and username/password information. SSL/TLS is used, in turn, by the HTTPS protocol for allowing secure IP connections between the camera and a web browser over HTTP.
  • Page 65 Configuration and Operation 2. Enter the following information in the appropriate field. A definition of each of the required fields follows. · Country Code – Enter a two-letter combination code to indicate the specific country in which the certificate will be used. For instance, type “US” to indicate United States. ·...
  • Page 66 Configuration and Operation To upload a certificate 1. From the Method drop-down list, select Upload Certificate. The Upload Certificate screen is displayed. Upload Certificate Screen 2. Do one of the following: · To locate and upload a self-signed certificate, click Upload Certificate > Browse.
  • Page 67 Configuration and Operation 9.3.1.5 Events Source The Events Source tab is used for configuring general settings related to event notification. It includes the following screens: Alarm Audio Motion Network Schedule Tampering 9.3.1.5.1 Alarm The Events Source > Alarm screen is used for enabling an alarm when an event occurs and for defining actions when an alarm occurs.
  • Page 68 Configuration and Operation To enable an alarm 1. Select the Enable checkbox. By default, Enable is not checked. To select the type of alarm 1. From the Type drop-down list, select Normally Open or Normally Closed. To define the method to store a snapshot 1.
  • Page 69 Configuration and Operation To set the arming schedule 1. In the Arming Schedule Setting area, click Edit. The Edit screen opens. Arming Schedule Setting Edit Screen In the Start Time column, enter the time(s) and day(s) you want to trigger an action. In the End Time column, enter the time(s) and day(s) you want to stop the action.
  • Page 70 Configuration and Operation Note: You must separate the hours and minutes with a colon, i.e. "02:00". 9.3.1.5.2 Audio The Events Source > Audio screen is used for setting the audio threshold level of the audio input. An audio event is created when the Sound Intensity Threshold is exceeded. A number of actions can be taken, including: ·...
  • Page 71 Configuration and Operation A graph displays audio when is detected. Audio that is below the Sound Intensity Threshold is displayed in green. When audio exceeds the defined threshold, it creates an audio event and is displayed in red. Sound Intensity Threshold Setting a low threshold (for example, 25) means that the camera is more sensitive to noise, which results in more alerts (displayed in red).
  • Page 72 Configuration and Operation · Sending email notifications · Displaying text on-screen upon a motion event · Setting the arming schedule Events Source > Motion Screen Note: If the camera is attached to Latitude, motion detection configuration should be done from Latitude Admin Center, not from the web interface.
  • Page 73 Configuration and Operation To set the arming schedule 1. See instructions in the Alarm section. 9.3.1.5.4 Network The Events Source > Network screen is used for enabling notification in case the network connection is lost or if there is another device on the network that is using the same IP address as the camera. This screen enables you to: ·...
  • Page 74 Configuration and Operation Events Source > Schedule Screen To set a trigger interval 1. Select Enable. By default, Enable is not checked. 2. Move the Trigger Interval slider from 1 to 3600 seconds. The default setting is 10 seconds. To define the method to store a snapshot 1.
  • Page 75 Configuration and Operation Events Source > Tampering Screen To enable tamper detection 1. Select Enable. By default, Enable is not checked. 2. From the Sensitivity drop-down list, select High, Medium, or Low. To define the method to store a snapshot 1.
  • Page 76 Configuration and Operation 9.3.1.6 Events Handler The Events Handler tab is used for configuring settings for the various methods used for event notification. The tab includes the following screens: Email Alarm Out Recording SD Card Snapshot Sound Settings 9.3.1.6.1 Email It is possible to send notifications to up to 10 email addresses.

  • Page 77: Alarm Out

    Configuration and Operation 2. In the Basic Settings area, configure the following settings: a. Authentication – From the drop-down list, select one of the following authentication methods: · No_Auth – No email authentication method is used. This is the default setting. ·...
  • Page 78 Configuration and Operation · Normal – When this is selected, a new field (Post Duration) is displayed. The Post Duration time determines the length of time that the alarm is triggered. It can be set to Infinite (the alarm is active until deactivated) or set to 5, 10, 15, or 30 seconds.

  • Page 79: Recording Settings

    Configuration and Operation 9.3.1.6.4 Recording Settings The Recording Settings screen is used to configure recording settings. Events Handler > Recording Settings > One Shot Screen Note: In order to record, at least one stream must be set to H.264. To configure recording settings 1.
  • Page 80 Configuration and Operation 9.3.1.6.6 Snapshot The Snapshot screen is used for configuring snapshot settings. Events Handler > Snapshot Screen To configure snapshot settings 1. In the Pre-Event Capture Count text box, enter the number of frames (1 to 10) to capture before taking a snapshot of an event.

  • Page 81: Streaming Tab

    Configuration and Operation 9.3.2 Streaming Tab The Streaming tab is used for configuring video settings, privacy zones, and region of interest settings. 9.3.2.1 Video Settings The Video Settings screen is used for configuring the streams and such video parameters as resolution; video compression type and related settings;...
  • Page 82 Configuration and Operation Note: 1. Stream1 supports 2560 x 1440 @ 25 fps only when operating with D1. 2. The frame rate on Stream1 is limited to 15 fps when operating at 4k resolution in Corridor mode. 3. Corridor mode does not operate with MJPEG compression. 3.
  • Page 83 Configuration and Operation b. Set the Encoding Priority. This function enables the user to adjust the quality of the picture along a single axis. The slider ranges from 1 (low bit rate) to 10 (high picture quality). The default setting is 6. The slider is configured based on Quantization Parameter (QP) values.
  • Page 84 Configuration and Operation e. Set the Frame Rate slider to the desired value. See instructions above for Stream1. 5. Click Save. 9.3.2.1.1.1 CB-3304 Video Resolutions The CM-3304 camera supports up to three simultaneous streams with up to 4MP on Stream1, Full HD 1080p on Stream2, and HD 720p on Stream3.
  • Page 85 Configuration and Operation H.265/H.264 + H.265/H.264/MJPEG (PAL) Stream1 Stream2 1920 x 1080 (15 fps @ H.264/H.265/MJPEG) 2560 x 1440 (15 fps @ H.264/H.265) 1280 x 720 (15 fps @ H.264/H.265/MJPEG) 720 x 576 (15 fps @ H.264/H.265/MJPEG) 2560 x 1440 (25 fps @ H.264/H.265) 720 x 576 (25 fps @ H.264/H.265/MJPEG) 1280 x 720 (25 fps @ H.264/H.265/MJPEG) 1920 x 1080 (25 fps @ H.264/H.265/MJPEG)
  • Page 86 Configuration and Operation H.265/H.264 + H.265/H.264/MJPEG + H.265/H.264/MJPEG (PAL) Stream1 Stream2 Stream3 1280 x 720 (15 fps @ H.264/H.265/MJPEG) 1920 x 1080 720 x 576 (15 fps @ H.264/H.265/MJPEG) (15 fps @ H.264/H.265/MJPEG) 2560 x 1440 1280 x 720 (15 fps @ H.264/H.265) (15 fps @ H.264/H.265/MJPEG) 1280 x 720 (15 fps @ H.264/H.265/MJPEG)
  • Page 87 Configuration and Operation 9.3.2.1.1.2 CB-3308 Video Resolutions The CM-3308 camera supports up to three simultaneous streams, with up to 8MP on Stream1, Full HD 1080p on Stream2, and HD 720p on Stream3. Note: 1. Stream1 supports 3840 x 2160 @ 25 fps only when operating with D1. 2.
  • Page 88 Configuration and Operation H.265/H.264/MJPEG + H.265/H.264/MJPEG (PAL) Stream1 Stream2 1920 x 1080 (15 fps @ H.264/H.265/MJPEG) 3840 x 2160 (15 fps @ H.264/H.265) 1280 x 720 (15 fps @ H.264/H.265/MJPEG) 720 x 576 (15 fps @ H.264/H.265/MJPEG) 3840 x 2160 (25 fps @ H.264/H.265) 720 x 576 (25 fps @ H.264/H.265/MJPEG) 1280 x 720 (25 fps @ H.264/H.265/MJPEG) 1920 x 1080 (50 fps @ H.264/H.265/MJPEG)
  • Page 89 Configuration and Operation H.265/H.264/MJPEG + H.265/H.264/MJPEG + H.265/H.264/MJPEG (NTSC) Stream1 Stream2 Stream3 1280 x 720 (15 fps @ H.264/H.265/MJPEG) 1920 x 1080 (15 fps @ H.264/H.265/MJPEG) 720 x 480 (15 fps @ H.264/H.265/MJPEG) 3840 x 2160 1280 x 720 (15 fps @ H.264/H.265) (15 fps @ H.264/H.265/MJPEG) 1280 x 720 (15 fps @ H.264/H.265/MJPEG)
  • Page 90 Configuration and Operation H.265/H.264/MJPEG+ H.265/H.264/MJPEG + H.265/H.264/MJPEG (PAL) Stream1 Stream2 Stream3 1280 x 720 (15 fps @ H.264/H.265/MJPEG) 1920 x 1080 720 x 576 (15 fps @ H.264/H.265/MJPEG) (15 fps @ H.264/H.265/MJPEG) 3840 x 2160 1280 x 720 (15 fps @ H.264/H.265) (15 fps @ H.264/H.265/MJPEG) 1280 x 720 (15 fps @ H.264/H.265/MJPEG)

  • Page 91: Privacy Zone

    Configuration and Operation 9.3.2.2 Privacy Zone A privacy zone enables users to cover a specific portion of the screen for privacy reasons. Users can define up to 8 privacy zones. After setting up a privacy zone, in the live view screen a frame is displayed whose color, size and position can be customized according to users’...

  • Page 92: Camera Tab

    Configuration and Operation The image displayed within the ROI box can be displayed with higher quality than the image outside of the box. Overall bit rate is not affected by selecting regions of interest. Enhancing the video where the quality is very important consumes more bandwidth, but enables lowering image quality and bandwidth consumption on less important zones in the scene.
  • Page 93 Configuration and Operation Auto Shutter Exposure Mode Settings Configure the settings in the Exposure section: · Exposure Mode – From the drop-down menu, select Auto Shutter. · Min Shutter Speed – Select a suitable shutter speed according to the environmental luminance. The following table displays the options: Auto Shutter Min Shutter Speed...
  • Page 94 Configuration and Operation · Max Shutter Speed – Select a suitable shutter speed according to the environmental luminance. The following table displays the options: Auto Shutter Max Shutter Speed NTSC 1/6.25 1/7.5 1/12.5 1/15 1/25 1/30 1/50 1/60 Caution: Using a slow shutter speed causes moving objects to be blurred. Attention: L'utilisation de vitesses d'obturation faibles peut rendre les objets en mouvement flous.
  • Page 95 Configuration and Operation Configure the settings in the Day/Night Switch Control section: · Mode – The Day/Night switch activates the IR Cut (IRC) filter for electronic day/night operation. Three modes are available: Auto, Color, and B/W. · Auto – Select Auto for automatic operation according to the ambient light level. The camera converts from Day (color) mode to Night mode (monochrome/black and white) automatically at nighttime or in low-light conditions.
  • Page 96 Configuration and Operation 9.3.3.1.2 Flickerless Mode Flick erless mode eliminates flicker in indoor applications where fluorescent lighting is used. The darker the ambient lighting, the slower the shutter speed should be. Flickerless Exposure Mode Settings Configure the settings in the Exposure section: ·...
  • Page 97 Configuration and Operation 9.3.3.1.3 Auto Iris Mode Auto Iris mode is used to set a fixed exposure while other parameters can change. Auto Iris Mode Exposure Settings Configure the settings in the Exposure section: · Exposure Mode – From the drop-down menu, select Auto Iris. ·...
  • Page 98 Configuration and Operation · Maximum Shutter Speed – Select a suitable shutter speed according to the environmental luminance. The following table displays the options: Auto Iris Max. Shutter Speed NTSC 1/100 1/120 1/250 1/250 1/500 1/500 1/1000 1/1000 1/2500 1/2500 1/5000 1/5000 1/10000...

  • Page 99: Manual Mode

    Configuration and Operation 9.3.3.1.4 Manual Mode Manual mode opens the iris completely with a fixed gain. This mode should only be used in indoor scenes with consistent lighting. Manual mode requires the user to set fixed values for shutter and gain levels. Increasing the value of the fixed shutter increases the amount of light entering the sensor, which allows a brighter and more detailed image.

  • Page 100: Shutter Speed

    Configuration and Operation Configure the settings in the Exposure section: · Exposure Mode – From the drop-down menu, select Manual. · P Iris Level (CM-3308) – Move the slider to a value between 1-6. A higher will reduce the shutter speed.
  • Page 101 Configuration and Operation 9.3.3.1.5 Shutter WDR The Shutter WDR function is a form of multi-exposure (True) WDR, which is recommended when the image has a wide dynamic range. A combination of slow- and fast-exposure shutters is used to create a new image which adjusts the wide dynamic range of the scene and achieves a greater scale of brightness.

  • Page 102: Picture Adjustment

    Configuration and Operation In the Day/Night Switch Control section, configure the following settings: · Mode – See the explanation in the Auto Shutter Mode section above. · Time – See the explanation in the Auto Shutter Mode section above. In the IR Control section, configure the following settings: ·...

  • Page 103: White Balance

    Configuration and Operation To configure color settings 1. In the Color section, configure the following settings: · Brightness – Set the image brightness between -100 to 100, which provides the highest brightness. The default is 0. · Contrast – Set the image contrast between -100 to 100, which provides the highest contrast.

  • Page 104: Logout

    Configuration and Operation · Manual – In Manual mode, white balance is adjusted on-screen according to the type of lighting. White Balance Manual Mode Settings a. To set the gain values, adjust the following settings: R Gain: Adjusts the red color in the image from 0 to 511. The higher the number, the redder the image.

  • Page 105: Appendices

    Appendices 10 Appendices The following appendices are included in this section: · Technical Specifications · Internet Security Settings on Internet Explorer · Installing UPnP Settings on Internet Explorer · Deleting Temporary Internet Files on Internet Explorer · Installing and Deleting the Web Player ·...

  • Page 106: Technical Specifications

    Appendices 10.1 Technical Specifications Following are the CM-330x technical specifications: Camera CM-3304-11-I CM-3304-21-I CM-3308-11-I Image Sensor 1/2.9" Sony 1/2.9" Sony IMX326 1/2.5" Sony IMX274 IMX326 2560x1440 pixels 2560x1440 pixels 3840x2160 pixels Effective Pixels (H x V) (4MP) (4MP) (8MP) 2560x1440 pixels 2560x1440 pixels 3840x2160 pixels Sensor resolution...
  • Page 107 Appendices Lens CM-3304-11-I CM-3304-21-I CM-3308-11-I F1.2, 2.8-8.5mm, F1.5, 9-22mm, F1.5, 3.4-9mm, auto- auto-focus, auto- auto-focus, auto- focus, auto-iris, P-Iris iris, iris, motorized varifocal P-Iris motorized DC-Iris motorized lens Lens Type varifocal lens varifocal lens 36-103° 15-34° 42-104° Viewing Angle (HFoV) IR Illuminator IR Range Up to 30m (98 feet)
  • Page 108 Appendices Operation Privacy Zones Yes (8 zones) Regions of Interest Yes (two regions) Orientation 0°, 180° Image Settings True Day/Night Removable Mechanical IR Cut Filter IR Control Yes (adjustable LED brightness) Sensitivity Yes (enables switching between Day and Night modes) Mirror Flip Flip/Mirror/Both/Off G.711 (µ...
  • Page 109 Appendices Network Interface 1 x 10/100 Mbps Ethernet RJ45 interface (IEEE 802.3/802.3u) IPv4, IPv6 (including IPv6 addressing, IPv6 router advertisement, IPv6 DHCP, and IPv6 web support), TCP, UDP, IGMP, ICMP, Services and Protocols DHCP, DNS, DDNS, RTP, RTSP, RTCP, NTP, SNTP, SMTP, HTTP, HTTPS, FTP, PPPoE, QoS, SNMPv1/v2c/v3 (MIB-II), ©...
  • Page 110 Appendices Power Power Consumption 8W/12W with heater and IR Source 802.3af PoE (Class 3) Power Input 48VDC, 0.2A Physical Dimensions (Ø x H) 138 x 104mm (5.4 x 4.1") Weight 0.82kg (1.8 lbs.) Ingress Protection IP67 Vandal-Proof Protection IK10 Pan/Tilt 360°/±...

  • Page 111: Internet Security Settings On Internet Explorer

    Appendices 10.2 Internet Security Settings on Internet Explorer If the existing ActiveX certificate is old or invalid, the ActiveX installation may fail in systems that are not connected to the Internet, which therefore cannot update their security certificates. In this case, the Setup.exe file in the ActiveX folder on the supplied CD should be run.
  • Page 112 Appendices Configuring ActiveX Controls and Plug-in Settings To create a custom level 1. Start Internet Explorer (IE). 2. From the Command Bar toolbar, select Tools and select Internet Options from the menu that appears. Command Bar Toolbar – Internet Options 3.

  • Page 113: Installing Upnp Settings On Internet Explorer

    Appendices 10.3 Installing UPnP Settings on Internet Explorer Open the Desktop > Network window. Follow the instructions below to enable UPnP so that the camera can be discovered and displayed in Network locations under Other Devices: Control Panel > Network Window To enable UPnP discovery in Windows 7, 8, and 8.1 1.
  • Page 114 Appendices Note: Network discovery requires that the DNS Client, Function Discovery Resource Publication, SSDP Discovery, and UPnP Device Host services are started, that network discovery is allowed to communicate through Windows Firewall, and that other firewalls are not interfering with network discovery. To enable UPnP discovery in Windows 10 1.
  • Page 115 Appendices To check that the UPnP Device Host services are running 1. Click (Start) and type in the Search box services.msc. The Services (Local) dialog box appears. Windows Services (Local) Dialog Box 2. In the Services (Local) dialog box, scroll down the list to UPnP Device Host and verify that it shows the status Started.

  • Page 116: Deleting Temporary Internet Files On Internet Explorer

    Appendices 10.4 Deleting Temporary Internet Files on Internet Explorer To improve browser performance, it is recommended to clean up all of the temporary Internet files. To delete temporary Internet files 1. In Internet Explorer (IE), from the Command Bar toolbar, click Tools and select Internet Options from the menu that appears.

  • Page 117: Installing And Deleting The Web Player

    Appendices 10.5 Installing and Deleting the Web Player The Web Player enables you to view the camera’s user interface. · The Web Player installs automatically with Edge, Chrome, and Firefox browsers. · If this is a first-time installation of the camera with Internet Explorer, the Web Player installation wizard opens after accessing the camera.
  • Page 118 Appendices 3. Click Next to install the Ariel Player plug-in on your PC. Ariel Player Setup Wizard Screen 2 Ariel Player Setup Wizard Screen 3 4. Click Close when the Installation Complete dialog box is displayed. Ariel Player Setup Wizard Screen 4 CM-3304/CM-3308 User and Installation Guide September 4, 2017...
  • Page 119 Appendices 5. Click Close. Ariel Player is displayed in the Programs and Features window. Programs and Features Window 6. Click Run on the second information bar that is displayed after the download has completed. Ariel Player Plug-in Download Completed Information Bar ·...
  • Page 120 Appendices 5. If prompted to confirm the Uninstall, click Yes. After deleting the previous player file, you must clear your computer’s cache memory. To delete an existing Web Player file on Windows 10 1. Click Start and select Control Panel. The Control Panel opens. 2.
  • Page 121 Appendices 2. From the Browsing History section, click Delete. The Delete Browsing History dialog box opens. Delete Browsing History Dialog Box 3. From the Delete Browsing History dialog box, check Preserve Favorites website data, Temporary Internet files and website files, Cook ies and website data, and Track ing Protection, ActiveX Filtering and Do Not Track .

  • Page 122: Network Settings

    Appendices 10.6 Network Settings Following are the network protocols and ports used by the camera: Protocol Port Usage Uploading files to the FTP server HTTP Sending commands, requests, replies and notifications Using the secure socket protocols SSL/TLS over HTTP. HTTPS HTTPS must be enabled if your network uses SNMPv3.

  • Page 123: Troubleshooting

    Appendices 10.7 Troubleshooting This section provides useful information and remedies for common situations where problems may be encountered. Problem Possible Solution No network connection Hardware issues: · Check that the network is working and the unit is powered on. · Check that the network (Ethernet) cable is properly attached to the unit.
  • Page 124 Appendices Problem Possible Solution Cannot login to the · Check the login user ID of the user or admin. camera · Check the login password of the user or admin. No video image · Reset the browser security settings to the default value. displayed on the main ·...

  • Page 125: Acronyms And Abbreviations

    Appendices 10.8 Acronyms and Abbreviations Abbreviation Description 802.1X Network Access Control Port-based authentication standard Advanced Encryption Standard Automatic Gain Control Data Encryption Standard DHCP Dynamic Host Control Protocol Extensible Authentication Protocol File Transfer Protocol H.264 Video Compression Standard HTTP Hypertext Transport Protocol HTTPS Hypertext Transport Protocol Secure Internet Protocol...

  • Page 126: Mounting Accessories

    Appendices 10.9 Mounting Accessories The following mounting accessories are available from FLIR for installation of your Ariel Gen III CM-330x series camera. For more information on available options, contact your FLIR sales representative or visit www.flir.com/security Image Part Number Description...
  • Page 127 September 4, 2017 CM-3304/CM-3308 User and Installation Guide...
  • Page 128 6769 Hollister Ave. Goleta, CA 93117 PH: +1 805.964.9797 PH: +1 877.773.3547 (Sales) PH: +1 888.747.3547 (Support) FX: +1 805.685.2711 w w w .flir.com/security Corporate Headquarters FLIR Systems, Inc. 27700 SW Parkw ay Ave. Wilsonville, OR 97070 PH: +1 503.498.3547 FX: +1 503.498.3153...

This manual is also suitable for:

Ariel gen iii cm-3308-11-iAriel gen iii cm-3304-21-i

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