GE LOGIQ P9 Service Manual page 309

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Remote Access to Service Platform

If the console is setup to connect to InSite ExC server (refer to Chapter.3 for InSite ExC

Configuration(R1, R2 and R2.5 only) or Agent Configuration(R3 only)), then remote access technology

may provide GE technicians the possibility to view the entire customer's desktop and operation system

for diagnostics and trouble shooting.

Using VCO (Virtual Console Observation) a service technician or the OnLine Center can access and

modify all PC settings and programs or run diagnostics on the customer's ultrasound scanner. Remote

access to the LOGIQ P9/P7 scanner requires permission and customer input before a GE service

technician or OLC can access the customer's ultrasound scanner remotely. "Disruptive Mode" can be

selected by the customer directly on the LOGIQ P9/P7 ultrasound system (see: Section 7-5-2 on page

7-16), or remotely by the service technician or OLC.

Chapter 7 - Diagnostics/Troubleshooting

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