GE LOGIQ P9 Service Manual page 259

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Gather Logs provides a way to collect system logs and place the log files in the D:\Service directory for

retrieval by the online center. These log files do not include protected data such as crash dumps and

keyboard shadow logs. The customer can collect logs (including protected data) using Alt+D when

Protected Data is checked. Log files are compressed into a .zip file and the file path and name display.

If the application software is not running, use the Gather Logs shortcut on the Windows desktop.

The information on Gather Logs is available to all service class licenses.

To access Gather Logs, select Utility (second page) > Service > Utilities > Gather Logs.

Figure 5-50 Gather Logs

This table shows all the elements available on Gather Logs with descriptions.

To gather log files:

1.) Navigate to Utility (second page) > Service > Utilities > Gather Logs.

2.) Select one of the following:

3.) Click Gather Logs. In the resulting dialog box, record the location of the log files and click OK.

4.) When the gather log operation is complete, click the notification icon in the banner to view the

location of the log files.

For more information, see:

Utilities on page 5-73

When selected, gathers log files for one day.

When selected, gathers log files for one week.

When selected, gathers all available log files.

Select to gather the log files for the selected time period.

Chapter 5 - Components and Functions (Theory)

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