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September 2007
by the CTI Server, which sends the data to the Unify server, which maps the
data to user-defined fields before sending it to the capture engine for
conversion into an XML file. Although it took an indirect route, the
metadata ends up on the call buffer along with its audio counterpart.
The capture engine finally converts data on the call buffer into 2 files, each
with the same name but with a different file extension. The filename prefix
consists of the serial number of the capture card combined with the unique
value of the call. The file extension can be either
inum
shown in the following example:
System Infrastructure Guide
System Setup and Administration
Archiver
(remote)
CAM
Retriever
Archiver
(local)
C a l l s
Consolidator
Workflow
Manager
Disk
Manager
Capture
Engine
Ai-Logix
Voice
Card
Call Buffer
or
. This is
xml
wav
Calls
Database
Media
Database
65
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