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September 2007
Recorder architecture
The Nortel TDM Recorder is designed to record continuously and serve a
variety of purposes that meet the diverse needs of customers. Recording is
done by extracting voice data and metadata from voice cards and CTI
adapters and persisting the data in such a way that it can be retrieved for
whatever purpose; for example, for quality control, agent review, or dispute
resolution.
This section describes each of the components in the Nortel TDM Recorder
subsystem, as shown in the following diagram:
Architecture
CTI Events
Protocol varies
by vendor
Control Interface
NGA Capture /
TCP
Nortel TDM Recorder Recording Architecture
System Infrastructure Guide
eWare/Unify/Viewer
Server
Unify
Configuring Primary Recorder Components
Recorder
Archival
Storage
Server
Archiver
MS Tape
API
Consolidator
Retreiver
Workflow
Manager
Disk
Manager
Capture
Engine
Config.
Web
Service
System Administrator
Database
or Supervisor Workstation
Viewer
Web
Observer
Web
Browser
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