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September 2007
This section is described in the following topics:
Staffing
Location of system
Tasks performed
System uses
Operation
Archiving
Staffing
Normally, only one or two IT staff members can access the recorder for
maintenance and configuration. Typically, only one person at a time works
on the system. This is also typical in an enterprise environment where a
recorder with the Enterprise Manager is located. Then only one or two
persons, including the system architect and authorized system
administrators, access the Enterprise Manager and other locations within the
enterprise. The many users who work with the recorder for activities such as
call replay and record control do so through other applications.
Location of system
The Nortel TDM Recorder operates optimally in a communication center or
information technology server room with air conditioning and secured
access. Physical contact with the recorder is limited to maintenance-type
functions or situations where archive media needs to be changed.
Tasks performed
The following table estimates roles and work performed by users of the
Nortel TDM Recorder:
System Infrastructure Guide
Infrastructure at a Glance
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