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September 2007
Call Search directly to eWare, audit and replay transacted through central
viewer server on site 2.
Call is pulled from the recorder, via the Adapter, compressed to
Truespeech by Central viewer on site 2 and streamed to WEB client A.
Web client B searches and plays a call from Site 1 through a central
viewer:
Call Search directly to eWare, audit and replay transacted through central
viewer server on site 2.
Call is pulled from the recorder, via the Adapter, compressed to Truespeech
by central Viewer on site 2 and streamed to WEB client B.
Notes:
For the initial release Viewer clients cannot be redirected to Adapters
even if they are in Truespeech compression mode.
For clarity, the direct search of the eWare database by the Vision client is
not shown.
Vision and Adapter scenario
The following illustration depicts centralized Vision with only Adapters at
remote sites.
System Infrastructure Guide
Viewer and Vision Replay
163
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