Nortel CallPilot User Manual page 56

56 Chapter 6 Using CallPilot Manager to monitor hardware
Start and stop components from the Maintenance section on the
Maintenance screen.
Nortel recommends that, if possible, you courtesy stop a component. Courtesy
stop is available only at the individual channel level.
To courtesy stop CallPilot, use the following:
•
•
Stop versus courtesy stop
The following two methods of taking a component out of service allow you to
choose how active calls are affected.
Courtesy stop
A courtesy stop takes the component out of service only after the
component has finished processing the active call.
•
•
Courtesy stop is the preferred method for taking a component out of service.
Stop
A stop takes the component out of service immediately, regardless of
whether the component is currently processing calls. All active calls are
dropped. Typically, you perform a stop only when severe problems that
are affecting a large number of incoming calls occur or if your organization
determines a special need for it.
Components that can be started and stopped
Only the following components can be started and stopped.
Component
Media Bus
MPB board
Copyright © 2007, Nortel Networks
.
Multimedia Monitor - to courtesy stop a range of multimedia channels
Channel Monitor - to courtesy stop a range of call (DS30X, also known
as DS0) channels
If the component is currently processing a call, the call is not dropped;
the component remains active until the call is finished.
If the component is not currently in use, it is taken out of service
immediately.
Note: If you want to start or stop more than one or two multimedia
(DSP) or call (DS30X) channels, use the Multimedia Monitor or Channel
Monitor.
Effect of stopping
Takes all call processing resources out of service.
Takes all call processing resources on the selected board
out of service.
Nortel CallPilot
1002rp Server Maintenance and Diagnostics
NN44200-701 01.02 Standard
5.0 4 April 2007
ATTENTION
Nortel Networks Confidential