Alarm Monitor - Nortel CallPilot User Manual

Other indications of a hardware problem include the following:
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Alarm Monitor

Use the Alarm Monitor to investigate one or more raised alarms.
About alarms
Alarms are warnings generated by events. Alarms communicate the same
information as events. However, alarms are reported in the Alarm Monitor
instead of the Event Browser, and are managed differently than events:
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Each alarm in the Alarm Monitor has Help text that often provides a solution
to the problem. If the solution is not apparent, use the Event Browser or the
Maintenance screen to further investigate the problem.
To investigate using the Alarm Monitor
Step
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Copyright © 2007, Nortel Networks
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user complaints
call processing difficulties, such as busy signals, static, dropped calls,
connection problems, and cross talk (hearing other conversations)
system administrator logon difficulties
alert icons on the Maintenance screen
Alarms appear in the Alarm Monitor only for Minor, Major, and Critical
events (not Information events). All events can be reported in the Event
Browser (depending on filtering criteria defined in the Event Browser).
The first time an event occurs, it generates an alarm that appears in
the Alarm Monitor. If the same event continues to occur, a new alarm
is not generated. Instead, the time and date assigned to the original
generated alarm is updated.
Alarms can be cleared from the Alarm Monitor, but the event that
generated the alarm is not cleared from the event log or the Event
Browser.
Action
Run CallPilot Manager and log in.
In CallPilot Manager, click System→Alarm Monitor.
Result: The Alarm Monitor screen appears.
Nortel CallPilot
1002rp Server Maintenance and Diagnostics
NN44200-701 01.02 Standard
5.0 4 April 2007
Alarm Monitor 47
Nortel Networks Confidential