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9.2. Returning Defective Merchandise
All equipment returned to Kontron must have a Return of Material Authorization (RMA) number assigned exclusively by
Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA
number. The buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility.
Kontron will pay the return freight charges back to the buyer's location in the event that the equipment is repaired or
replaced within the stipulated warranty period. Follow these steps before returning any product to Kontron.
1.
Visit the RMA Information website:
http://www.kontron.com/support-and-services/support/rma-information
Download the RMA Request sheet for Kontron Europe GmbH and fill out the form. Take care to include a short
detailed description of the observed problem or failure and to include the product identification Information (Name
of product, Product number and Serial number). If a delivery includes more than one product, fill out the above
information in the RMA Request form for each product.
2.
Send the completed RMA-Request form to the fax or email address given below at Kontron Europe GmbH.
Kontron will provide an RMA-Number.
Kontron Europe GmbH
RMA Support
Phone:
+49 (0) 821 4086-0
Fax:
+49 (0) 821 4086 111
Email:
service@kontron.com
3.
The goods for repair must be packed properly for shipping, considering shock and ESD protection.
Goods returned to Kontron Europe GmbH in non-proper packaging will be considered as
customer caused faults and cannot be accepted as warranty repairs.
4.
Include the RMA-Number with the shipping paperwork and send the product to the delivery address provided
in the RMA form or received from Kontron RMA Support.
www.kontron.com
Kontron SMARC-sAMX8 - Rev. 1.2
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