Returning Defective Merchandise - Kontron AM4500 User Manual

B.1

Returning Defective Merchandise

Before returning any merchandise please do one of the following:
• Call
1 Call our Technical Support department in North America at (450) 437-5682 and in EMEA at +49
(0) 8341 803 333. Make sure you have the following on hand: our Invoice #, your Purchase
Order #, and the Serial Number of the defective unit.
2 Provide the serial number found on the back of the unit and explain the nature of your problem
to a service technician.
3 The technician will instruct you on the return procedure if the problem cannot be solved over
the telephone.
4 Make sure you receive an RMA # from our Technical Support before returning any merchandise.
• Fax
1 Make a copy of the request form on the following page.
2 Fill it out.
3 Fax it to us at: North America (450) 437-0304, EMEA +49 (0) 8341 803 339
• E-mail
1 Send us an e-mail at:
orderprocessing@kontron-modular.com
your company name, your address, your city, your postal/zip code, your phone number, and
your e-mail. You must also include the serial number of the defective product and a description
of the problem.
RMA@ca.kontron.com in North America and at:
in EMEA. In the e-mail, you must include your name,
B-2 AM450x User's Guide