Printer Problems; Serial Port Problems - IBM IntelliStation A Pro 6217 Service Manual

Printer problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Machine Type 6217," on page 67 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
The printer does not work.

Serial port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Machine Type 6217," on page 67 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
A serial device does not work.
38
IBM IntelliStation A Pro Type 6217: Problem Determination and Service Guide
Action
Make sure that:
v The printer is turned on and is online.
v The printer signal cable is connected to the correct serial or parallel connector
on the computer.
Note: Non-IBM printer cables might cause unpredictable results.
v You have assigned the printer port correctly in your operating system or
application program.
v You have assigned the printer port correctly in the Configuration/Setup Utility
program.
v You have run the tests that are described in the documentation that comes with
the printer.
Action
1. Make sure that:
v Each port is assigned a unique address in the Configuration/Setup Utility
program and none of the serial ports are disabled.
v The serial port adapter (if one is present) is seated correctly.
2. Replace the failing serial port adapter.
1. Make sure that:
v The device is compatible with the computer.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see the User's Guide).
2. Reseat the following components:
a. Failing serial device
b. (Trained service technician only) System board
3. Replace the following components one at a time, in the order shown, restarting
the computer each time:
a. Failing serial device
b. (Trained service technician only) System board