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3.
Will my vehicle be safe if I lose my device? People
sometimes lose their mobile devices, which is why
security measures have been engineered into the
Vehicle Branded App. Asking for your username,
password and SiriusXM Guardian™ Security PIN are
required for the activation of Remote services
through your mobile device. It is your responsibility to
protect your passwords and PINs.
4.
Why can't all mobile devices use the Vehicle Branded
App? The Vehicle Branded App is compatible with
most devices with the Apple® and Android™
operating systems. The capabilities of these devices
allow us to remotely command your vehicle. Other
operating systems may be supported in the future.
5.
Why is the Vehicle Branded App running slow? The
Vehicle Branded App relies on a mobile network
connection from your device to send commands to
your vehicle which must have an operable LTE (voice/
data), 4G (data), or 5G (data) network connection. If
either your device or your vehicle is in an area with
below average coverage, it may take longer to log in
and send commands.
C
S
R
ONNECTED
ERVICES
OADSIDE
A
FAQ
SSISTANCE
S
1.
What is the phone number for roadside assistance
call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2.
If I am subscribed to SiriusXM Guardian™, does it
cover towing or other expenses incurred by using
roadside assistance? No, however your new vehicle
may include Roadside Assistance Call services.
C
S
S
ONNECTED
ERVICES
END
FAQ
— I
E
S
F
QUIPPED
1.
How long does it take to send the route and
destination to my vehicle? Depending on various
conditions, it can take up to three minutes for the
request to get through to your vehicle.
2.
Can I cancel a route I sent to my vehicle? Yes, once
you enter your vehicle, and start the engine, the
pop-up message stating that you have a new route
will appear. There is an exit button on the pop-up that
will cancel the route if selected.
3.
Can I select a different route than the most recent
one I sent to my vehicle? Yes, once you enter the
vehicle, and start the engine, the pop-up message
offers a "Locations" option. Once "Locations" is
selected, you can choose from a list of recently sent
destinations.
C
S
ONNECTED
FAQ
S
1.
Can someone else locate my vehicle? Your vehicle
may be located by anyone who has your PIN and
access to your account. It is your responsibility to
& G
guard your PIN accordingly. See the Uconnect and
O
SiriusXM Guardian™ terms of service for more
information.
2.
How long does it take to sound my horn and flash the
lights? Depending on various conditions, it can take
three minutes or more for the request to get through
to your vehicle.
3.
How do I turn off the horn and lights after I turn them
on? If you are close enough to the vehicle, you can
use the key fob to turn off the horn and lights by
pushing the red Panic button.
MULTIMEDIA
285
V
F
ERVICES
EHICLE
INDER
5
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