Instrument Return - Promega Maxwell 16 Forensic Technical Manual

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11.B. Service (continued)
Figure 43. Reset Wizard screen.
If you select Wizard Only, after confirmation the Wizard will reset, and when the instrument restarts, the Wizard
begins.
Selecting All Settings will remove all custom settings as well as reset the Wizard.
These are the parameters that can be changed in your facility. For any other service see the Warranty information in
Section 10.
11.C. Instrument Return
The Maxwell
16 Forensic Instrument is designed to provide years of consistent performance with little maintenance.
®
If a problem arises with your instrument, contact your local Promega representative for support. Visit the Promega
Web site at: www.promega.com for contact information for the Promega branch or distributor nearest you. If further
action is required, repair options will be presented and a return authorization number assigned if necessary. Promega is
not responsible for instrumentation returned without an authorization number. When you ship the instrument for
service, please remember to:
Obtain return authorization from Promega.
Decontaminate the instrument (see Section 8 for decontamination instructions).
Affix a signed and dated Certificate of Decontamination to the outside of the package in which the instrument is
returned (see last page of this manual). Failure to complete and attach the Certificate of Decontamination will
result in a decontamination charge.
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Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM321 · Revised 4/15
www.promega.com

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