Table of Contents
Advertisement
VII. Appendix
VII.A. Updating Firmware
As we release new reagent kits, new versions of firmware may be required. The firmware version installed
on your instrument can be verified by turning the machine off and then on again. The initial screen will
display the version number of the firmware loaded on the instrument. Please note the firmware version
currently installed on your instrument before contacting Promega or your local Promega representative for
service or for new firmware.
Firmware is updated using the RS-232 port on the back of the instrument. Firmware can be updated from
any computer (Microsoft Windows
1.
Plug the provided RS-232 Cable into the back of the instrument and into a serial port on your
computer. Note whether the cable is plugged into COM1 or COM2.
2.
Obtain the firmware upgrade program from Promega or your local Promega representative. Save the
unzipped file to your hard drive, and follow the directions provided with the new firmware.
3.
Double-click on the file icon to open the download program. Select the Com port into which the
RS-232 Cable is connected. Click the "Download" button, and wait until the program is complete. The
instrument should reset itself. It is a good idea to clear the buffer before doing a run by turning the
unit off and then back on again. This only needs to be done once after upgrading firmware. The
screen should now display the new firmware version. Disconnect the RS-232 Cable from the
computer. The RS-232 Cable may be left plugged into the instrument if desired
Please contact Promega or your local Promega representative for assistance if you encounter any problems
during the firmware upgrade process.
VII.B. Instrument Return
The Maxwell
maintenance. If a problem arises with your instrument, please contact Promega or your local Promega
representative for support. If further action is required, repair options will be presented and a return
authorization assigned if necessary. Promega is not responsible for instrumentation returned without
an authorization number. When you ship the instrument for service, please remember to:
1.
Obtain return authorization from Promega.
2.
Decontaminate the instrument (see Section VII.D for Decontamination Instructions).
3.
Affix a signed and dated Certificate of Decontamination to the outside of the package in which the
instrument is returned (see Section VII.D). Failure to complete and attach the Certificate of
Decontamination will result in a decontamination charge.
4.
Use the original packaging to ensure that no damage will occur to the instrument during shipping.
Any damage will incur additional charges. Note: If the original packaging is lost or damaged, contact
Promega or your local Promega representative for replacement packaging.
5.
Repack the instrument according to the following instruction
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · Phone 608-274-4330 · Fax 608-277-2516 · www.promega.com
Printed in USA.
Revised 6/08
95 or higher) with an available serial port.
®
16 Instrument is designed to provide years of consistent performance with little
®
.
s:
Part# TM274
Page 27
Advertisement
Table of Contents
