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9.
Troubleshooting (continued)
Symptoms
Calibration error: Error Code 1
Calibration error: Error Code 2
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Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
TM321 · Revised 4/15
Causes and Comments
Error Code 1 indicates a platform error. (The instrument
platform is shown in Figure 6.) Open the door, and verify that
there are no obstructions in the slide channels, in the rear, or in
front of the platform that prevent it from moving back and
forward freely. Remove any obstruction, and continue the run.
If the error persists, turn the instrument off, wait a few seconds
and turn the instrument back on. Start the run again, add the
bar code data and rerun the samples. If the calibration error
persists, contact your local Promega representative for service.
Error code 2 indicates a Plunger Bar calibration error (The
Plunger Bar is shown in Figure 6.)
• Verify that there are no solid particulates inside well #1 of the
cartridge. Solid particulates that are not easily macerated may
obstruct the Plunger from moving freely to the bottom of well
#1 during processing.
• Ensure cartridges are seated properly onto the platform.
• If the error occurs during Plunger loading, ensure the
hardware configuration matches the firmware settings.
• Verify that the shipping anchors were removed. Refer to
Section 3.B.
• Verify that the instrument is in the proper hardware mode
(SEV or LEV). Refer to Section 7 for hardware mode
information.
• After verification, continue the run. If the error persists,
turn the instrument off, wait a few seconds, then turn the
instrument back on. Start the run again, add the bar code data
and rerun the samples. If the calibration error persists, contact
your local Promega representative for service.
www.promega.com
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