Table of Contents
Advertisement
Symptoms
Calibration error: Error Code 3
Power failure occurs during the instrument run.
Update of firmware from the SD Card is not
successful.
Need to cycle power on the instrument.
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
www.promega.com
Causes and Comments
Error Code 3 indicates a Magnetic Rod Assembly problem.
• Verify that the shipping anchors were removed. Refer to
Section 3.B.
• Verify that the instrument is in the proper hardware mode
(SEV or LEV). Refer to Section 7 for information on setting
the hardware mode.
• Verify that the Magnetic Rod Assembly is attached properly.
Refer to Section 3.B.
• After verification, continue the run. If the error persists,
turn the instrument off, wait a few seconds, then turn the
instrument back on. Start the run again, add the bar code data
and rerun the samples. If the calibration error persists, contact
your local Promega representative for service.
To recover your samples after a power failure, first ensure that
the particles are in one of the cartridge wells and are not
attached to the Plunger. If the power failure occurred at a point
where the magnetic particles were captured on the outside of the
Plungers, manually move the Plungers up and down in the wells
to wash the particles off. Switch the instrument on. Note the UV
light will not come on when the instrument is switched on under
these conditions. If you have scheduled the UV lamp to come on
after instrument initialization, cancel the UV treatment to avoid
losing the sample. In the Home screen, restart the run from the
beginning. Add new Plungers during run setup.
Note: The power outage will prevent the UV light coming on
during initialization, and it will also cancel any programmed UV
treatment until a successful run is completed. Cycle the power
after a run is successfully completed to re-initialize the UV
system.
To update the firmware you must use the supplied 1GB SD card.
Other 1GB SD cards may work, but Promega does not support
other SD cards. It is recommended that you leave the SD card in
its slot when not in use to avoid losing it.
If you need to cycle the power, it is extremely important to
remove any samples from the instrument before cycling the
power on the instrument because the UV lamp comes on as part
of the startup diagnostic tests.
45
TM321 · Revised 4/15
Advertisement
Table of Contents
