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10.E. Instrument Return
The Maxwell
16 MDx Instrument is designed to provide years of consistent performance with little maintenance.
®
If a problem arises with your instrument, please contact Promega or your local Promega representative for
support. If further action is required, repair options will be presented and a return authorization number assigned
if necessary.
Promega is not responsible for instrumentation returned without an authorization number. When you ship the
instrument for service, please remember to:
•
Obtain return authorization from Promega.
•
Decontaminate the instrument (see Section 12 for decontamination instructions).
•
Affix a signed and dated Certificate of Decontamination to the outside of the package in which the instrument
is returned (see last page of this manual). Failure to complete and attach the Certificate of Decontamination
will result in a decontamination charge.
•
Use the original packaging to ensure that no damage will occur to the instrument during shipping. Any
damage will incur additional charges.
Note: If the original packaging is lost or damaged, contact Promega or your local Promega representative for
replacement packaging.
•
Repack the instrument according to the following instructions:
Preparation of the Maxwell
•
Ensure that the cartridges and elution tubes are removed from the instrument platform.
•
Back up the data on the instrument by exporting the run files to a computer using Maxwell
•
Switch off and unplug the instrument. Ensure that computers and bar code readers have been disconnected.
•
Remove the UV bulb. Dispose of the UV bulb according to your institution's guidelines. Do not return the UV
bulb with the instrument.
Anchoring the Platform, Magnetic Rod Assembly and Plunger Bar
•
By hand, align the platform to replace the Platform Shipping Anchor thumbscrews (Figure 9) and tighten by
hand to anchor the platform in place for shipment.
•
By hand, gently lower the plunger bar and magnetic rod assembly. Replace the Magnetic Rod/Plunger Bar
shipping anchor thumbscrews and tighten by hand (Figure 8).
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
www.promega.com
16 MDx Instrument Prior to Repacking
®
Sample Track.
®
55
TM320 · Revised 4/15
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