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Customer support services
Customer Support services include the following components:
Customer support for licensing, registration, and other non-technical issues
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Technical support
■
eCopy does not provide hardware repair and RMA (Return Merchandise Authorization) services
for this product. Contact your dealer/distributor or system integrator for more information.
eCopy-provided services are available to registered users of eCopy software during the warranty
period or for the duration of your software maintenance and support agreement. Contact your
supplier for details.
As described in the maintenance and support agreement, your dealer or distributor will provide
you with Level 1 support (Help-line telephone or other assistance) for operating the covered
products during the hours established by your dealer or distributor. If you require technical
support after your dealer or distributor has provided Level 1 support, the dealer or distributor will
escalate the support issue to eCopy for resolution and will manage all related communications
with you.
In addition to support provided by your dealer or distributor, the Ask eCopy online resource—
www.askecopy.com—provides 24x7 access to a knowledge base that includes Frequently Asked
Questions (FAQs), product service packs, product support matrices, product information, and
other information.
Contact information
US/North America
Please visit the Ask eCopy Web site—www.askecopy.com—for Customer Support hours of
operation, contact information, policies, and process descriptions.
eCopy Corporate Headquarters Telephone: +1.603.881.4450
Outside North America
Please contact your local dealer or national sales organization.
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eCopy ShareScan
Installation and Setup Guide
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