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eCopy ShareScan
Installation and Setup Guide
3
Customer support
Customer support is available to registered users of eCopy software during the warranty period or
for the duration of your software support and maintenance agreement. Contact your supplier for
details.
The maintenance agreement identifies the service provider. In most cases, the dealer or
distributor who provided the eCopy product to your organization also provides support. The
dealer or distributor provides information about getting assistance for product installation,
implementation, and usage. The eCopy Customer Support, Quality Assurance, and Development
organizations provide backup support to the network of dealers and distributors. Policies
established with each distributor of eCopy products determine how customer inquiries are
escalated.
When you open a Customer Support case, your service provider will tell you what identification
information you need to provide to validate the status of your support contract.
In addition to support provided by your dealer or distributor, the Ask eCopy Knowledgebase and
online Ticket system site— www.ecopy.com/Support_Ask_eCopy.asp—provides 24x7 access to a
knowledge base that includes Frequently Asked Questions (FAQs), product support matrices,
product information, and other information.
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