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Solving Printer Problems
If you experience problems printing, run a printer self-test as
instructed in your printer documentation. If the self-test is
successful, the problem is not printer-specific.
Problem
Printer will not
turn on.
Printer will not print.
Solving Printer Problems
Possible Cause
The signal cable
may not be
securely connected.
Printer is not receiving
electrical power.
Printer is not turned
on or is offline.
Correct printer is
not selected.
Printer driver is
not installed.
Printer cable is too
long, unshielded,
or defective.
Paper tray is empty.
Solution
Make sure the printer
cable is
securely connected.
Make sure power cord is
securely connected to
electrical outlet.
Verify electrical power
supply to outlet.
Turn the printer on and
set it to online.
To select the correct
printer from within your
software application,
refer to the application
documentation.
To set the correct printer
as the default printer,
click Control PanelÆ
double-click Printers icon
Æclick the correct printer
ÆFileÆSet as default.
In Control Panel, double-
click PrintersÆAdd
Printer, then follow
the driver
installation instructions.
Replace the
printer cable.
Fill the paper tray with
paper. Set the printer to
online, if necessary.
Troubleshooting 12-19
Continued
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