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Solving Modem Problems
Problem
Modem does
not connect at
highest speed.
Modem loses
connection.
12-16 Troubleshooting
Continued
Possible Cause
Line conditions in
your area or in the
area you are calling
may not support
the highest
connect speeds.
The service you are
dialing might not
support higher
connect rates.
Another device on
your telephone line
may be causing
interference.
A connection is
loose.
Call Waiting may be
interfering with
the connection.
Another device on
your telephone line
may be causing
interference.
Your service provider
may have an
inactivity timeout.
Solution
Have your telephone line
checked by your local
telephone company.
Try dialing an alternate
telephone number for the
service you are using.
Call your service provider
and ask whether their
modems support K56Flex
(for 56 K modems).
Hang up an extension
telephone and disconnect
any other devices that may
be using the same
telephone line, then redial.
Make sure that your
telephone or modem cable
is securely connected.
Disable Call Waiting before
dialing. For information
about disabling Call
Waiting, consult your local
telephone service provider.
NOTE: In most areas in
North America, dialing *70,
then the telephone
number, disables Call
Waiting for the duration of
the call.
Hang up an extension
telephone and disconnect
any other devices that may
be using the same
telephone line, then redial.
Ask your service provider if
idle time on the line
terminates the connection.
Continued
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