Table 40. Troubleshoot Software Backup and
Symptom
Backup/restore failure
(only fail to FTP files
between PC).
Restoring Software
Restore Database Procedure
CAUTION:
reboot the system. Service will be LOST while the
system reboots.
To restore a previously saved database:
1. In the Selection: drop-down menu, click
2. Type the location of the database that is being
Restore (continued)
Probable Causes
Backup/restore applet
is not trusted
(identity.obj has wrong
extension).
After restoring a database, you must
Maintenance and Diagnostics and then click
Restore.
restored, or use the browse facility.
Troubleshooting
Corrective Action
Verify that the
extension of the file is
.obj (not .obj.obj, or
.obj.txt, or anything
else).
Tip: Disable the Hide
file extensions for
known file types
option to see the
complete extension of
the file. In the folder
window, select:
For Windows NT:
View/Options/View.
For Windows 2000:
Tools/Folder
Options/View.
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