Troubleshooting Network; Troubleshooting Ip Trunking - Mitel 3300 Technician's Handbook

Troubleshooting Network

Troubleshooting IP Trunking

Use this section to troubleshoot when an IP trunk does
not recover.
To troubleshoot IP Trunking Problems
1. Go through Table 43 below.
2. If you cannot solve the problem using Table 43, go
3. If you still can't find the problem, call Mitel Networks
To rule out DHCP problems, and isolate
Note:
network-related issues, we recommend that you
program the IP Phone with a static IP Address (see
TSB # 58004933).
through the steps in "Generic Troubleshooting Steps"
on page 144.
Technical Support (see "Before You Contact
Technical Support" on page 142).
IMPORTANT: Make sure you have the following
information on hand before calling:
• network diagram
• routeShow result
• PING test result between Controller and IP Phone
• rmess verify result
• State xnet all
Troubleshooting
169