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June 10th, 1997
7. TROUBLESHOOTING
7.1. COPY QUALITY TROUBLESHOOTING
If there is a copy quality problem that cannot be solved easily, try using the
following troubleshooting procedures, while referring to the point-to-point dia-
gram. The procedures may not be exhaustive, but they may help you to find
the problem.
Make a copy
Is the print image
O K ?
O K
Is the image
received by fax
O K ?
O K
Check the symptom again
First, distinguish whether the problem is caused by the remote terminal or by
your machine. If the problem is caused by your machine, distinguish whether
it is due to a scanner problem or a printer problem.
N G
Print a test pattern
Is the print image
N G
Check the remote
terminal
Check the scanner
7-1
TROUBLESHOOTING
COPY QUALITY TROUBLESHOOTING
N G
O K ?
Check the printer
O K
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