How To Receive Technical Assistance; How To Ask For Technical Support; How To Send A Product For Repair - Eurotech ReliaGATE 10-12-6 Series User Manual

ReliaGATE 10-12 User manual Rev. 2-1
3 H
OW TO RECEIVE TECHNICAL ASSISTANCE
3.1

How to ask for technical support

To ask for technical support, complete the following steps
1. Go to the Eurotech Global Support Centre:
2. Submit a support request
3. Wait for the reply from the Eurotech Technical Support with the information you required
3.2

How to send a product for repair

Any product returned to Eurotech, that is found to be damaged due to inadequate packaging, will
not be covered by the warranty.
To send a product for repair, complete the following steps:
1. Go to the Eurotech Global Support Centre:
2. Submit an RMA request
3. Wait for the reply from the RMA Department. It will contain:
4. Pack the product adequately using anti-static material and place it in a sturdy box with enough
packing material to protect it from shocks and vibrations
5. Ship the product to Eurotech following the information received from the RMA Department.
The RMA number
l
The shipping information
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3 How to receive technical assistance

https://support.eurotech.com/
https://support.eurotech.com/
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