The Radeye Shows An Error Message In The Display's Top Line; The Radeye Is Not Found In The Software - Thermo Scientific RadEye GX Operating Instructions Manual

10.4 The RadEye shows an error message in the
display's top line
Please refer also to chapter 6.2. If one of the following failures is
indicated, then the RadEye must be repaired by the Thermo Sci-
entific bench repair team:
HV-Error
Detect Err*
EEPROM Err
Watchdog**
Please contact our Customer Service for more details.
*) Please check the high voltage cable connection between the
RadEye and the probe first
**) Please see the failure description in the above referenced
chapter. If the failure was related to a strong electromagnetic
pulse scenario and the failure went away afterwards, then a repair
may not be necessary. A diligent observation of the RadEye prop-
er operation after the failure is strongly recommended.
10.5

The RadEye is not found in the software

If the connection between the RadEye and the computer can't be
established with a selected serial port (COM port), then the pro-
gram shows the bellow message first:
RadEye GX, GX-L
Pi/Ff 14.09.2016
DB-074 E 10-3