Sl-100/Dms-100 Ip Enabled Call Routing - Nortel T1/SMDI Configuration Manual

CallPilot and T1/SMDI connectivity overview

SL-100/DMS-100 IP Enabled call routing

Uniform call distribution
Uniform Call Distribution (UCD) is a feature on the SL-100/DMS-100
switch that enables a number of telephones connected to the switch, known
as agents, to share equally in answering incoming calls.
UCD agent
Agents are programmed as phones on the switch and serve a particular UCD
group.
UCD groups
UCD groups are queues that contain agents. CallPilot requires a UCD group
for each media type on CallPilot. A UCD group handles calls for a particular
media type. For example, the UCD group set up for Voice Messaging is
associated with the Voice Messaging service in CallPilot. All calls handled
by the Voice Messaging UCD group are routed to voice channels in
CallPilot. In the CallPilot administration software, the service directory
number (SDN) Table is used to associate the UCD DNs with CallPilot
services.
Call queuing
Call queuing is supported for UCD groups. If a call arrives when all the
ports in that UCD group are busy, the call waits in the queue until resources
are available. When the call is queued, the switch provides ringback to the
caller. The first caller in the queue is handled first.
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Standard 1.13
CallPilot