Page 1 CallPilot Reference Guide Return to Menu Part No. P0919417 02.2...
Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license.
Page 3: Table Of Contents
Using CallPilot ........
Page 4 CallPilot mailbox options ........
Page 5 Transferring calls to a CallPilot mailbox ........
Page 6 CallPilot tips ........
Page 7: Chapter 1 How To Use This Guide
For information about determining which interface you use, refer to which mailbox interface you use” on page If you are a new CallPilot user, make sure you are familiar with how to operate your display telephone. Refer to the User Card for your telephone.
Page 8 Chapter 1 How to use this guide P0919417 02.2...
Page 9: Chapter 2 Using Callpilot
About display phones One line display phones You can use one line display phones for most CallPilot sessions. If you use a one line display phone, the display shows the CallPilot display command line. A one line display phone does not show display button options.
Page 10: About Telephone Buttons
If an Alternate extension is assigned to a phone with Caller ID (CLID) and Call Display is enabled, CLID information appears on the display. If the call is not answered, the call goes to CallPilot and an audible tone occurs at all phones. For information on enabling Call Display refer to Forward with Caller ID”...
Page 11: Using Callpilot With An Analog Terminal Adapter Or An Analog Station Module
Dual-Tone MultiFrequency (DTMF) tones to allow access to CallPilot options through the dialpad only. Rotary dials cannot be used internally with CallPilot. To access CallPilot features such as Leave Message or Open Mailbox, call the CallPilot extension and follow the voice prompts. You can determine the extension by entering ≤·°ﬁ on any display telephone.
Page 12: Callpilot Voice Prompts
CallPilot voice prompts Voice prompts announce which dialpad button to press to use CallPilot options. Voice prompts provide the same options as display buttons. Prompts also provide options that do not appear on the display.
Page 13: Automated Attendant
• selecting an Alternate Language* (there is no voice prompt for this option) * If CallPilot is installed with bilingual capabilities, callers can press · to hear voice prompts in the other language. When a caller selects an option, the Automated Attendant responds to the command either by routing the call to an extension or mailbox within your company, or by directing the caller to the Company Directory or the Operator.
Page 14: Types Of Mailboxes
Guest mailboxes do not have an operating extension. They are assigned a number that looks and works like an extension. This lets the Guest mailbox owner access CallPilot the same way a subscriber accesses their mailbox from another extension or phone. If you need a guest mailbox, request one from the System Administrator.
Page 15: Special Mailboxes
Special mailboxes Special mailboxes are set up automatically when CallPilot is initialized. The Special mailboxes include: • General Delivery Mailbox • System Administrator Mailbox General Delivery Mailbox The General Delivery Mailbox stores messages: • from callers who use a rotary dial phone •...
Page 16 Chapter 2 Using CallPilot P0919417 02.2...
Page 17: Chapter 3 Setting Up Your Mailbox
Initializing your mailbox involves: • choosing a password from four to eight digits long that does not start with zero • changing the CallPilot default password to your password • recording your name in the Company Directory To initialize your mailbox Press ≤...
Page 18: Checking Which Mailbox Interface You Use
Checking which mailbox interface you use CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. The System Administrator determines which interface is assigned to your mailbox. Use this procedure to check which mailbox interface you use, then follow the procedures in the guide that apply to the interface you use.
Page 19: Opening Your Mailbox
To open an initialized mailbox - CallPilot Opening your mailbox remotely To open your CallPilot mailbox from an outside tone dial phone Press •• during your greeting to open your mailbox. If you are in Europe or Australia press °°.
Page 20: Changing Your Mailbox Password
Press ·°⁄ . ≤ Follow the voice prompts or the display buttons to open your mailbox. If you use the CallPilot interface: • Press °› to open the Mailbox Password menu • Go to step 3 If you use the Norstar Voice Mail interface: •...
Page 21: Recording Your Name In The Company Directory
Recording your name in the Company Directory The Company Directory is a list of mailbox users on the CallPilot system. Before you can use your mailbox to receive messages, you must record your spoken name in the Company Directory. It is a good idea to include your mailbox number in your Company Directory recording.
Page 22: Assigning A Target Attendant
Assigning a Target Attendant You can assign a Target Attendant to answer calls transferred from your mailbox. The default Target Attendant for your mailbox is the CallPilot Operator. The Target Attendant can be assigned to any valid extension. After you assign your Target Attendant, a caller who reaches your mailbox can press ‚ to speak with the Target Attendant.
Page 23: Feature Codes And Mailbox Options
Forwards incoming calls to your mailbox. ≤·°› Displays the CallPilot extension number on your phone. ≤·°ﬁ Transfers calls to a mailbox on the CallPilot system. ≤·°ﬂ Intercepts a caller who is listening to your mailbox greeting ≤·°‡ or leaving a message.
Page 24: Programming A Memory Button With A Feature Code
Chapter 4 Feature codes and mailbox options Programming a memory button with a feature code Each CallPilot feature code can be programmed to a single memory button. Use the paper labels that come with your telephone to identify the programmed button. To use the feature, press the labeled button.
Page 25: Callpilot Mailbox Options
Record and send a message. ‹ Access mailbox administration options. ° Place a call to the CallPilot Operator. If the Operator is ‚ not available, you are transferred back to your main mailbox menu. Go to the Auto Attendant Menu options.
Page 26 Chapter 4 Feature codes and mailbox options Change PSWD Password Target Attendant Listen to saved Messages Outbound Transfer Return to Main QUIT Menu P0919417 02.2 Change your mailbox password. °› Assign a Target Attendant to answer calls transferred °ﬁ from your mailbox. Play any saved messages in your mailbox.
Page 27: Chapter 5 Greetings
Although I am out of the office, I do check my mailbox daily. Please leave me a message at the tone and I will return your call as soon as possible. Thank you.” After you record your greetings, you must choose which greeting you want CallPilot to play. You can change the selection at any time.
Page 28: Personalized Mailbox Greeting
For more information about CLID, ask your System Administrator. A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot recognizes the assigned incoming telephone number and plays the Personalized mailbox greeting.
Page 29: Recording A Primary Or Alternate Mailbox Greeting
Press ≤ ·°⁄ . Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °¤ to open the Greetings Options menu • Go to step 3 If you use the Norstar Voice Mail interface: •...
Page 30: Choosing A Primary Or Alternate Mailbox Greeting
Press ≤ ·°⁄ . Follow the voice prompts or the display button options on your telephone to open your mailbox. If you use the CallPilot interface: • Press °¤ to open the Greetings Options menu • Go to step 3 If you use the Norstar Voice Mail interface: •...
Page 31 Press ® to end the session. Note: If you choose a greeting that is not yet recorded, you are transferred back to the Greeting Options menu to record the greeting. Chapter 5 Greetings or ⁄ to toggle from yes to no CallPilot Reference Guide...
Page 32: Recording A Personalized Mailbox Greeting
Press ≤ ·°⁄ . Follow the voice prompts or the display button options on your telephone to open your mailbox. If you use the CallPilot interface: • Press °¤ to open the Greetings Options menu • Go to step 3 If you use the Norstar Voice Mail interface: •...
Page 33: Deleting A Personalized Mailbox Greeting
Press ·°⁄ . ≤ Follow the voice prompts or the display button options on your telephone, to open your mailbox. If you use the CallPilot interface: • Press °¤ to open the Greetings Options menu • Go to step 3 If you use the Norstar Voice Mail interface: •...
Page 34 Chapter 5 Greetings P0919417 02.2...
Page 35: Chapter 6 Accessing Your Messages
CallPilot can be used by outside callers and other mailbox owners in your company. When you are away from the office, you can use CallPilot with any tone dial telephone. When you are at the office, you can use CallPilot from any telephone connected to your company’s CallPilot system.
Page 36: Playing Your Messages
“To play your messages - Norstar Voice Mail ” on page 36 • “To play your messages - CallPilot” on page 38 To play your messages - Norstar Voice Mail Use this procedure if you use the Norstar Voice Mail interface.
Page 37 37.) Adjusts the volume of the message that is playing. The volume increases each time you press presses, the volume returns to the lowest level. “Retrieving erased messages” on page page 38.) • . After four CallPilot Reference Guide...
Page 38 You can reply to an outside caller by dialing them back if your company subscribes to Caller ID (CLID) service. For further information about replying to an outside caller refer to “Replying to an external caller” on page To play your messages - CallPilot The table “Playing your messages - CallPilot”...
Page 39 Playing your messages - CallPilot Available during and after Option Button playing Forward ✔ ‡‹ Message Reply ✔ ‡› Delete ✔ ‡ﬂ Chapter 6 Accessing your messages Description Forwards the message to one or more mailboxes. You can record an introduction to the forwarded message.
Page 40: Retrieving Erased Messages
Chapter 6 Accessing your messages Retrieving erased messages You can retrieve an erased message if you are still in the CallPilot session. An erased message remains in your mailbox until you end the current CallPilot session. After you play your messages and exit CallPilot, any messages that you do not erase are saved.
Page 41: Screening Your Calls
If Call Screening is enabled, CallPilot asks the caller to record their name after the tone. (If the caller presses • when they are asked to record their name, the call goes back to the Automated Attendant.) The caller hears a hold tone while they wait.
Page 42: Interrupting A Caller
With the Interrupt feature ( ≤·°‡ ) you can intercept a caller who is listening to your mailbox greeting or leaving a message. You can program the Interrupt feature to a memory button with an indicator on your Nortel Networks telephone. For more information about programming a feature to a memory button, refer to When you interrupt a caller who is leaving a message in your mailbox, any part of the message that was recorded remains in your mailbox.
Page 43: Chapter 7 Sending Messages
“To record and send a message using the Open Mailbox feature - Norstar Voice Mail” on page • “To record and send a message using the Open Mailbox feature - CallPilot” on page 45 • “To record and send a message using the Leave Message feature - Norstar Voice Mail” on page •...
Page 44 Chapter 7 Sending messages To record and send a message using the Open Mailbox feature - Norstar Voice Mail P0919417 02.2 Press ≤ ·°⁄ . Follow the voice prompts or the display button options on your telephone to open your mailbox. Press or ‹...
Page 45 If you want to assign delivery options see delivery options - CallPilot” on page 51 press ® to end the session. Chapter 7 Sending messages ≤ ·°⁄ . or ‡ﬁ to enter the Compose Message option.
Page 46 Chapter 7 Sending messages To record and send a message using the Leave Message feature - Norstar Voice Mail To record and send a message using the Leave Message feature - CallPilot P0919417 02.2 Press ≤ ·°‚ . Enter the mailbox number or Group List number. If you do not know the mailbox number, press Directory.
Page 47 Press or ¤ to listen to your message press or ‡· to send the message now with the Normal delivery option press or ‡ﬂ to erase and re-record your message. Chapter 7 Sending messages CallPilot Reference Guide...
Page 48: Searching The Company Directory
Norstar Voice Mail does not appear on the display • display option for CallPilot does not appear on the display • you do not hear a the voice prompt that announces the dialpad buttons to press for the...
Page 49: Assigning Message Delivery Options
Assigning message delivery options Use the procedure for the interface you use: • “To assign message delivery options - Norstar Voice Mail” on page 50 • “To assign message delivery options - CallPilot” on page 51 Message delivery options Option Display button...
Page 50 Chapter 7 Sending messages To assign message delivery options - Norstar Voice Mail P0919417 02.2 Record your message using “To record and send a message using the Open Mailbox feature - Norstar Voice Mail” on page 44 “To record and send a message using the Leave Message feature - Norstar Voice Mail”...
Page 51 • to cancel all delivery options. 10 Press ® to end the session. For more information about the message delivery refer to To assign message delivery options - CallPilot Record your message using “To record and send a message using the Open Mailbox feature - CallPilot”...
Page 52 Chapter 7 Sending messages P0919417 02.2 Press or £ to accept the time you entered or press • to change the time. Press or ⁄ to change the date shown to a different date. Press to change the date to the next day (the day after the date that is shown).
Page 53: Sending A Message To More Than One Recipient
Norstar Voice Mail interface, enter the name of the Group List in the Company Directory at the • and you use the CallPilot interface, enter the name of the Group List in the Company Directory at the prompt Forwarding a copy of a message to one or more recipients You can forward a copy of a message during or after playing the message.
Page 54: Replying To Messages
Use the procedure for replying to messages that applies to the interface you use: • “To reply to an internal caller - Norstar Voice Mail” on page 54 • “To reply to an internal caller - CallPilot” on page 55 Replying to an internal caller If you use and you want to Norstar Voice Mail reply to the caller’s...
Page 55 To reply to an internal caller - CallPilot Chapter 7 Sending messages Press ≤·°⁄ Follow the voice prompts or the display button options on your telephone to open your mailbox. A mailbox summary is announced. While you are in your message list, you can play any message.
Page 56: Replying To An External Caller
“To reply to an external caller - Norstar Voice Mail” on page 56 • “To reply to an external caller - CallPilot” on page 56 To reply to an external caller - Norstar Voice Mail To reply to an external caller - CallPilot P0919417 02.2...
Page 57: Placing A Call With Thru-Dial
With Thru-Dial you can call another number while you are logged on to your mailbox, or if you call someone's extension and reach their voicemail. Note: Thru-Dial is available only if you use the CallPilot interface. If you use the Norstar Voice Mail interface, Thru-Dial is not available.
Page 58 Chapter 7 Sending messages To search the Company Directory while placing a Thru-Dial call If you enter a name instead of a number with Thru-Dial, CallPilot places the call as soon as it finds a match for the name. Open your mailbox: •...
Page 59: Chapter 8 Call Forwarding Your Calls
Call Forwarding your calls You can call forward your calls if you do want your calls to go to CallPilot immediately, without ringing at your extension. For example, you can set up Call Forwarding if you are not going to be in the office and you do not want your ringing phone to disturb your colleagues, or if you do not want to take calls while you are working.
Page 60: Setting Up Call Forward Remotely
Note: You can set up Call Forward remotely only if you use the Norstar Voice Mail interface. You cannot set up Call Forward remotely if you use the CallPilot interface. To set up Call Forward remotely Call the Automated Attendant or your business telephone from any tone dial telephone.
Page 61: Call Forward With Caller Id
Press or ¤. Press or ‹ . Press or ⁄ to have your calls go to CallPilot without ringing at your phone press or ¤ to have calls ring at your set. Press or ⁄ to turn Call Display on or off.
Page 62 Chapter 8 Call Forwarding your calls P0919417 02.2...
Page 63: Chapter 9 Transferring Calls
If you use the Norstar Voice Mail interface press the • If you use the CallPilot interface press the Wait until the display shows functions. The call automatically transfers and the CallPilot session ends. display option. display option. before you attempt any other CallPilot...
Page 64: Transferring A Mailbox Owner's Call To Their Mailbox
Chapter 9 Transferring calls Transferring a mailbox owner’s call to their mailbox You can transfer a mailbox owner’s call to their CallPilot mailbox so that they can change their greetings or retrieve their messages. To transfer a mailbox owner’s call to their mailbox Press ≤·°ﬂ...
Page 65: Transferring A Call To Custom Call Routing (Ccr)
Do not press Hold ≥ because the call is put on hold automatically. Choose a CCR Tree by entering a digit from 1 to 8 and pressing £ . Wait until the display shows Chapter 9 Transferring calls before you attempt any other features. CallPilot Reference Guide...
Page 66: About Outbound Transfer
If you use the Norstar Voice Mail interface, tell callers to press ‡ • If you use the CallPilot interface, tell callers to press · For example: “Hi. This is Brenda Whately. I’m away from the office today. Please leave me a message after the tone and I will return your call as soon as possible.
Page 67: Setting Up Outbound Transfer
Press ≤ ·°⁄ . Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °‚ to open the Mailbox Options • Press · • Press ‹ to open the Outbound Transfer menu •...
Page 68 Press ® to end the session. Press ≤ ·°⁄ . Follow the voice prompts or the display button options on your telephone to open your mailbox. If you use the CallPilot interface: • Press °‚ to open the Mailbox Options • Press · •...
Page 69: Turning Outbound Transfer On Or Off
To turn Outbound Transfer on or off Press ·°⁄ . ≤ Follow the voice prompts or the display button options on your telephone to open your mailbox. If you use the CallPilot interface: • Press °‚ to open the Mailbox Options • Press · •...
Page 70: Optimizing Outbound Transfer
£ instructs CallPilot to use the incoming line to perform the transfer • ﬁﬁﬁ⁄¤‹› is the telephone number dialed Programming Outbound Transfer when CallPilot is behind a PBX If you have CallPilot installed behind a PBX and you want to access an outside line and recognize dial tone, enter: ·£›¤ﬁﬁﬁ⁄¤‹› where: •...
Page 71: Chapter 10 Off-Premise Message Notification
Turning Off-premise Message Notification on or off About Off-premise Message Notification You can program CallPilot to call you at a phone number, an extension, or a pager when you have a message. Your System Administrator enables Off-premise Message Notification. If you program CallPilot to call you at a phone, you are prompted to enter your password before you can listen to your messages.
Page 72: Off-Premise Message Notification Parameters
Chapter 10 Off-premise Message Notification Off-premise Message Notification parameters You can set up the parameters for Off-premise Message Notification from any tone dial phone. The parameters are: • destination type (phone, extension or pager) • destination number (phone, extension or pager) •...
Page 73: Setting Up Off-Premise Message Notification
Press ≤ ·°⁄ . Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °ﬁ to open the Mailbox Tools • Press or ¤ to open the Off-premise Message Notification menu •...
Page 74 Chapter 10 Off-premise Message Notification P0919417 02.2 Press or £ to accept the destination phone number represented by <x> press or ¤ to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press destination number.
Page 75 £ if you want to be notified when you receive a new message press or ⁄ if you want to be notified only when you receive an urgent message. 17 Press ® to end the session. CallPilot Reference Guide...
Page 76 Press ·°⁄ . ≤ Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °ﬁ to open the Mailbox Tools • Press or ¤ to open the Off-premise Message Notification menu •...
Page 77 £ if you want to be notified when you receive a new message press or ⁄ if you want to be notified only when you receive an urgent message. 17 Press ® to end the session. CallPilot Reference Guide...
Page 78: Setting Up Off-Premise Message Notification To A Pager Number
Press ≤ ·°⁄ . Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °ﬁ to open the Mailbox Tools • Press or ¤ to open the Off-premise Message Notification menu •...
Page 79 £ to accept the default pager message represented by <xxxx>. The default pager message that CallPilot sends is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you press or ⁄...
Page 80 Press ·°⁄ . ≤ Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °ﬁ to open the Mailbox Tools • Press or ¤ to open the Off-premise Message Notification menu •...
Page 81 £ to accept the default pager message represented by <xxxx>. The default pager message that CallPilot sends is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you press or ⁄...
Page 82 Chapter 10 Off-premise Message Notification P0919417 02.2 21 Press or £ to accept the start time that you entered press or ⁄ to change the start time. 22 Press or £ to accept the stop time that you entered press or ⁄...
Page 83: Changing Off-Premise Message Notification
Chapter 10 Off-premise Message Notification Press ≤·°⁄ . Follow the voice prompts or the display button options on your telephone to open your mailbox. If you use the CallPilot interface: • Press °ﬁ to open the Mailbox Tools • Press or ¤...
Page 84 Chapter 10 Off-premise Message Notification P0919417 02.2 Press or ⁄ to change the start time press or £ to accept the start time. Press or ⁄ to change the stop time press or £ to accept the stop time. Press or ⁄...
Page 85 To change the destination from phone to another destination Press Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: If you use the Norstar Voice Mail interface: Press Press Press...
Page 86 Chapter 10 Off-premise Message Notification P0919417 02.2 10 Press or ⁄ to change the start time press or £ to accept the start time. 11 Press or ⁄ to change the stop time press or £ to accept the stop time. 12 If you want to change message notification, press or ⁄...
Page 87: Chapter 10 Off-Premise Message Notification
Press Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: If you use the Norstar Voice Mail interface: Press The display is a review of the first destination type and destination number.
Page 88: Or Press
Chapter 10 Off-premise Message Notification P0919417 02.2 Press or ⁄ to change the start time press or £ to accept the start time. 10 Press or ⁄ to change the stop time press or £ to accept the stop time. 11 If you want to change message notification, press or ⁄...
Page 89: Press Or
Press Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: If you use the Norstar Voice Mail interface: Press The displays show a review of the first destination type and destination number.
Page 90 £ to accept the default pager message represented by <xxxx>. The default pager message that CallPilot sends is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you press or ⁄...
Page 91: Deleting A Destination Number
Press ·°⁄ . ≤ Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °ﬁ to open the Mailbox Tools • Press or ¤ to open the Off-premise Message Notification menu •...
Page 92: Adding A Destination Number
Press ·°⁄ . ≤ Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °ﬁ to open the Mailbox Tools • Press or ¤ to open the Off-premise Message Notification menu •...
Page 93: Turning Off-Premise Message Notification On Or Off
Press ·°⁄ . ≤ Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °ﬁ to open the Mailbox Tools • Press or ¤ to open the Off-premise Message Notification menu •...
Page 94 Chapter 10 Off-premise Message Notification P0919417 02.2...
Page 95: Chapter 11 Recording A Call
Record is not available as it contravenes local laws. Ask your System Administrator about the availability of Call Record in your area. Using Call Record If you use record a call, CallPilot puts the recorded call in your mailbox. You can forward the recorded call to other mailboxes. To record a call While you are on an active call, press ≤·°·...
Page 96 Chapter 11 Recording a call P0919417 02.2...
Page 97: Chapter 12 Broadcast And Information Messages
Broadcast message to announce meetings, special company events, and reminders. Sending a Broadcast message eliminates recording and sending the same message several times. Broadcast messages play on all mailboxes initialized with CallPilot. Note: Broadcast messages are not sent to Information or General Delivery mailboxes.
Page 98: Recording An Information Mailbox Greeting
Chapter 12 Broadcast and Information messages Recording an Information mailbox greeting Before you record an Information mailbox greeting, you must determine what the greeting includes. Be sure to include important times and dates. For example: “Paddy’s Dance Studio proudly presents an extravaganza of dance. The entertainment begins at 8:00 pm on the fourth of July.
Page 99: Chapter 13 Callpilot Tips
Keep a record of your password in a secure place. Treat your CallPilot password as a secret code. Write down your password and keep it in a safe place. Do not keep your password near your phone.
Page 100 Do not forget to use the Copy and Reply features. You can use CallPilot to send copies of messages to other mailboxes and reply to messages with a message of your own. When you send copies of messages to other people, ensure that your introduction explains: •...
Page 101: Chapter 14 Troubleshooting
The Automated Attendant transfers some callers to the General Delivery Mailbox CallPilot requires a tone signal and a minimum voice level. If CallPilot does not receive a response, the caller is automatically transferred by the Automated Attendant to the CallPilot operator.
Page 102 Administrator resets the password. CallPilot Timeout The Timeout feature allows five seconds for you to choose an option. If CallPilot does not detect a selection, it replays the option list. If an option is still not selected, CallPilot ends the session.
Page 103 Off-premise Message Notification to a long distance number. Check to see if Off-premise Message Notification is turned on. Refer to “Turning Off-premise Message Notification on or off” on page 93 for more information. CallPilot Reference Guide...
Page 104 Chapter 14 Troubleshooting P0919417 02.2...
Page 105: Glossary
Automated Attendant The CallPilot answering service that answers incoming calls with a Company greeting, plays a list of CallPilot options to a caller and performs call routing functions in response to a caller’s dialpad selections. Broadcast Message A message that can be sent only by the System Administrator.
Page 106 An internal telephone is also referred to as an extension. Feature code A unique three-digit code used to access CallPilot features and options. General Delivery Mailbox One of the two Special mailboxes used to store messages for people who do not have a Subscriber mailbox.
Page 107 Off-premise Message Notification The CallPilot feature that calls destination numbers that you set up, to let you know you have a new or urgent message. This feature is controlled by the Class of Service for your mailbox.
Page 108 For voice pagers, enter pauses after the pager number to delay the start of the CallPilot voice prompt that activates the pager. For alphanumeric pagers, enter pauses after the pager number and before the digits that appear on the pager display.
Page 109: Index
Deleted messages, retrieving 37 Deleting messages 36, 39 Destination number character limit 79, 81, 90 for pagers 78 when CallPilot is behind PBX or Centrex 78 Destination pager number character limit 78 Destination telephone number character limit 66 Display telephone...
Page 110 Index assigning 32 available with Caller ID 28 deleting 33 recording 32 Primary 27, 99 example 27 purpose 27 recording Alternate 29 Primary 29 recording technique 28 Group List name 53 Guest mailboxes 14 no operating extension for 14 Hold tone 41 Home menu 65 Information mailbox greeting recording 97...
Page 111 Subscriber mailbox 14 Guest 14 Timeout 102 Transfer 65 Transferring calls to General Delivery mailbox 35 to Operator 35 to receptionist 35 Voice prompts 11, 49, 60 interrupting 9, 12 on a one line display telephone 12 CallPilot Reference Guide Index...

Nortel CallPilot Reference Manual

Chapter 1 How to Use this Guide

Chapter 2 Using Callpilot

Chapter 3 Setting up Your Mailbox

Chapter 4 Feature Codes and Mailbox Options

Chapter 5 Greetings

Chapter 6 Accessing Your Messages

Chapter 7 Sending Messages

Chapter 8 Call Forwarding Your Calls

Chapter 9 Transferring Calls

Off-Premise Message Notification

Chapter 10 Off-Premise Message Notification

Press or ⁄ to Change the Stop Time or Press or £ to Accept the Stop Time

If You Want to Change Message Notification, Press or ⁄ if You Want to be Notified Only When You Receive an Urgent Message

Chapter 11 Recording a Call

Chapter 12 Broadcast and Information Messages

Callpilot Tips

Chapter 13

Chapter 14

Troubleshooting

Glossary

Index

Quick Links

Need help?

Questions and answers

Related Manuals for Nortel CallPilot

Summary of Contents for Nortel CallPilot

Table of Contents