Nortel CallPilot Set Up And Operation Manual
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Nortel CallPilot Set Up And Operation Manual

Nortel CallPilot Set Up And Operation Manual

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CallPilot Fax Set Up and Operation Guide
BCM 4.0
CallPilot
Document Status:Standard
Document Version: 03.01
Part Code: P0606017
Date: July 2006

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Summary of Contents for Nortel CallPilot

  • Page 1 CallPilot Fax Set Up and Operation Guide BCM 4.0 CallPilot Document Status:Standard Document Version: 03.01 Part Code: P0606017 Date: July 2006...
  • Page 2 Nortel Networks. Trademarks Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Setting up CallPilot Fax ........
  • Page 4 Task List P0606017 P0606017...
  • Page 5 Setting up CallPilot Fax ........
  • Page 6 Using CallPilot Fax for a small business ........

  • Page 7: Getting Started

    Chapter 1 Getting started About this Guide The CallPilot Fax Set Up and Operation Guide describes how to configure CallPilot fax on a Business Communications Manager using CallPilot Manager and telset based administration. About CallPilot Fax Fax is a CallPilot option that enhances your office communications by providing incoming and outgoing fax capability.

  • Page 8: Learning About Fax

    • how to start CallPilot Manager and use the CallPilot Manager interface. For information see the CallPilot Manager Set Up and Operation Guide. • how to set up Custom Call Routing (CCR).

  • Page 9: Callpilot Fax Features

    Overflow mailbox. When the fax machine is ready to print, CallPilot sends the stored fax messages to the fax machine. If CallPilot cannot send the fax messages on the first attempt, it tries to send the documents several more times. The number of retry attempts can be from 1 to 99. Between each retry attempt, CallPilot waits a specified amount of time.
  • Page 10 The resulting two fax messages go to the mailbox. If a third fax is sent to the Express Messaging Line and the line is busy, the caller hears a message that asks them to wait or cancel their call. For information on Fax Overflow for a fax line, refer to CallPilot Manager Set Up and Operation Guide.

  • Page 11: About Callpilot Reports

    “Adding a Fax On Demand mailbox” on page About CallPilot reports You can generate CallPilot reports to see how Fax is set up on your system and how frequently Fax is accessed. The CallPilot reports that show Fax information Lists Fax Overflow mailboxes.

  • Page 12: To Initialize A Mailbox

    Note: You do not initialize a Fax Overflow mailbox before it receives fax messages. CallPilot automatically sends the faxes to the Fax Overflow mailbox if your fax machine cannot answer an incoming fax call. CallPilot answers the call and temporarily stores the fax message in a Fax Overflow mailbox.

  • Page 13: To Check Which Mailbox Interface You Use

    EXIT Press ® to end the session. Audience This guide is for system administrators who configure and maintain CallPilot on a Business Communications Manager. To use this guide you must be an authorized system administrator. Acronyms The following is a list of acronyms used in this guide.

  • Page 14: Symbols And Text Conventions

    Chapter 1 Getting started Table 1 Acronym Description Direct Inward Dial Directory Number Symbols and text conventions These symbols are used to Highlight critical information for the BCM system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where you can get an electrical shock.

  • Page 15: About Telephone Buttons

    On T7100 terminals, you can answer a second call by pressing . Your active call is put on hold and you connect to the waiting call. You can have no more than two active calls at one time. CallPilot Fax Set Up and Operation Guide...

  • Page 16: Related Documents

    To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:...
  • Page 17 Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller. CallPilot Fax Set Up and Operation Guide...
  • Page 18 Chapter 1 Getting started P0606017 P0606017...

  • Page 19: Setting Up Callpilot Fax

    The number of retry attempts range from 1 to 99. The default number of Fax system retry attempts is 3. If a fax messages reaches its retry attempt limit, CallPilot stops trying to send the message and generates a non-delivery notification message. The messages that are not sent are shown in the non-delivery notification message.

  • Page 20: To Set The Fax Properties

    Chapter 2 Setting up CallPilot Fax The number of minutes the system waits between retry attempts. The retry Retry interval interval ranges from 1 to 60 minutes. The default Fax system retry interval time is 10 minutes. The fax retry interval is used in two ways: 1.
  • Page 21 “Creating a custom cover page” on page Click the Submit button. You can set up the system extension with a Fax Overflow mailbox for improved performance. Refer to “Adding a Fax Overflow mailbox” on page CallPilot Fax Set Up and Operation Guide...

  • Page 22: To Change The Fax Properties

    Chapter 2 Setting up CallPilot Fax Changing the Fax properties You can change any of the Fax properties at any time. To change the Fax properties Start CallPilot Manager. Click the Configuration heading. Click the Fax Properties link. The Fax Properties page appears.

  • Page 23: To Convert An Image To A Custom Cover Page

    204x98 (normal resolution) or 204x196 (fine resolution) • blank in the middle third of the page. This area is used by CallPilot for cover page information such as To: and From:, depending on the type of information being printed on the fax You can create a custom cover page if you have Imaging for Windows on your computer.

  • Page 24: To Select A Cover Page

    If a fax machine cannot answer an incoming fax call, the call is answered by CallPilot. The fax messages received are stored in the Fax Overflow mailbox. When the fax machine is ready to accept fax calls, CallPilot sends the messages stored in the Fax Overflow mailbox to the fax machine.

  • Page 25: To Add A Fax Overflow Mailbox

    Undelivered faxes go to the General Delivery Mailbox. This number can be between 1 and 99. The default is 99. This is the maximum number of attempts the system makes to deliver queued faxes before it abandons the attempt and sends the faxes to the General Delivery Mailbox. CallPilot Fax Set Up and Operation Guide...

  • Page 26: To Change The Properties Of A Fax Overflow Mailbox

    Chapter 2 Setting up CallPilot Fax 19 In the Fax Interval box type the number of minutes to wait between delivery attempts. Set this interval to be as short as possible so that queued faxes get sent to the fax machine before it becomes busy with more incoming faxes.

  • Page 27: To Create A Fax Group List

    The telephone rings. Pick up the handset. Do not use Handsfree. Click the Record button. After the tone, record the name of the Fax Group List. 10 After you finish recording, click the Stop button. CallPilot Fax Set Up and Operation Guide...
  • Page 28 The member appears in the Members List. Repeat steps 16 through 19 for each member you want to add to the Fax Group List. Note: For more information about Group Lists refer to the CallPilot Manager Set Up and Operation Guide.

  • Page 29: To Send A Fax Group Message - Norstar Voice Mail

    Another copy? 10 Press YES or ⁄ to send this fax message to another Group List. QUIT To end this session press QUIT or •. 11 Press ® to end this programming session. CallPilot Fax Set Up and Operation Guide...

  • Page 30: To Send A Fax Group Message - Callpilot

    Chapter 2 Setting up CallPilot Fax To send a Fax Group message - CallPilot ≤ ·°⁄. Press Follow the voice prompts or the display button options on your telephone to open your mailbox. Press PLAY or ¤ to play the current message...

  • Page 31: Setting Up Fax On Demand Mailboxes

    You can add a Fax On Demand mailbox to a CCR Tree. CCR lets callers select options to direct their own calls. For more information on CCR, refer to the CallPilot Manager Set Up and Operation Guide. For how to add a Fax On Demand mailbox to a CCR Tree see “Adding a Fax On...
  • Page 32 10 From the Outdial Type list box select Line, Pool or Route. If you use line or pool, type the line or pool number in the Line/Pool # box. Refer to the CallPilot Manager Set Up and Operation Guide for information about preventing unauthorized calls using the outdial feature.

  • Page 33: Recording A Fax On Demand Mailbox Greeting

    3. Enter the telephone number of the fax machine you wish to have the faxes sent to. If you are calling from outside the 403 area code, include your area code.” CallPilot Fax Set Up and Operation Guide...

  • Page 34: To Record A Greeting

    ≤ ·°⁄. Press Follow the voice prompts or the display button options to open the Fax On Demand mailbox. If you use the CallPilot interface: Press °¤ to open the Greetings Options menu • • Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or °...

  • Page 35: To Change A Fax On Demand Mailbox

    The Mailbox List page appears. Click the Change link for the mailbox you want to change. The page for the mailbox appears. Modify the properties you want to change. Click the Submit button. CallPilot Fax Set Up and Operation Guide...

  • Page 36: To Choose A Call Method And The Number Of Fax Messages

    • the fax message transmits in the second call, which is made by CallPilot • the owner pays for any long distance charges that are incurred Setting how many fax messages callers can request Each Fax On Demand mailbox contains fax messages that a caller can request.

  • Page 37: To Add A Fax Message To A Fax On Demand Mailbox

    •, enter the Fax On Demand mailbox number and password, and then press £ • If you use the CallPilot interface, enter the Fax On Demand mailbox number and press £, then enter the Fax On Demand mailbox password, and then press £...

  • Page 38: To Delete A Fax From A Fax On Demand Mailbox

    Chapter 3 Setting up Fax On Demand mailboxes Deleting a fax from a Fax On Demand mailbox You can change or view a fax selection number using a telephone. If you delete a fax selection number, the fax message associated with the fax selection number is deleted from the Fax On Demand mailbox.

  • Page 39: To Add A Fax On Demand Mailbox To A Ccr Tree

    Demand mailbox. This mailbox gives callers single-digit access to a Fax On Demand mailbox. For more information on CCR Trees, refer to the CallPilot Manager Set Up and Operation Guide. To add a Fax On Demand mailbox to a CCR Tree Start CallPilot Manager.
  • Page 40 Chapter 3 Setting up Fax On Demand mailboxes P0606017 P0606017...

  • Page 41: Troubleshooting Fax

    Troubleshooting Fax Troubleshooting Fax involves solving problems related to Fax options. For more information about CallPilot troubleshooting, refer to the CallPilot Manager Set Up and Operation Guide. Problems and solutions A caller cannot retrieve a fax from a Fax On Demand mailbox If a caller cannot retrieve a fax message from a Fax On Demand mailbox: •...
  • Page 42 Off-premise Message Notification to notify you when a message is received in the General Delivery Mailbox. For more information about Off-premise Message Notification and the General Delivery Mailbox, refer to the CallPilot Manager Set Up and Operation Guide.

  • Page 43: Fax Configuration Tips

    Paddy’s Dance Studio has only one fax machine and it can get very busy. To prevent losing any fax messages due to a busy fax machine, a Fax Overflow mailbox is added to CallPilot. This mailbox collects any incoming fax messages that arrive while the fax machine is busy.

  • Page 44: Fax Tips

    Off-premise Message Notification can be set up to notify you when a message is received in the General Delivery mailbox. For more information about setting up Off-premise Message Notification and the General Delivery mailbox, refer to the CallPilot Manager Set Up and Operation Guide.

  • Page 45: Fax Programming Record

    Appendix A Fax programming record This section provides record sheets for Fax programming. You can photocopy these pages for multiple use. CallPilot Fax Set Up and Operation Guide...
  • Page 46 Appendix A Fax programming record Pre-installation checklist Extension number/mailbox number length Installer name Installation date Model of office fax machines Extension or telephone number of office fax machines P0606017 P0606017...
  • Page 47 Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries (1-99) Fax interval (1-60 min.) Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries (1-99) Fax interval (1-60 min.) CallPilot Fax Set Up and Operation Guide...
  • Page 48 Appendix A Fax programming record Fax On Demand mailboxes Mailbox number Mailbox name Class of Service Display in Directory Spoken name Line/Pool # Outdial type Fax retries Fax interval Delivery method One-call Two-call Maximum number of faxes* Mailbox number Mailbox name Class of Service Display in Directory Spoken name...
  • Page 49 Display name (1 - 16 characters) Group List members Name Fax machine telephone number (1 - 30 digits) Route *The Group List leading digit can be changed from the default of 9 during system initialization. CallPilot Fax Set Up and Operation Guide...
  • Page 50 Appendix A Fax programming record P0606017 P0606017...

  • Page 51: Glossary

    An Analog Telephone port can be an analog port on the BCM main cabinet, an ASM in the expansion cabinet or an ATA attached to a digital port. An Analog Terminal Adapter is a product, such as the Nortel ATA2, that connects an analog device such as a single-line telephone or a fax machine to your system.
  • Page 52 Fax Mail lets a caller leave a fax message in a Personal mailbox. The fax messages can later be retrieved by the mailbox owner and printed on a fax machine. Fax On Demand mailbox A Fax On Demand mailbox is a CallPilot mailbox that lets a caller retrieve fax messages stored in CallPilot. Fax Overflow mailbox The Fax Overflow mailbox is a CallPilot mailbox for a fax machine.
  • Page 53 Include in Company Directory, Alternate extensions, Express Messaging Line, Call Screening, Message Waiting Notification, and Outdial route. Off-premise Message Notification A CallPilot feature you can program to call you at a telephone number, extension, or pager to let you know that you have a voice or fax message. Option 1.
  • Page 54 Glossary P0606017 P0606017...

  • Page 55: Index

    CallPilot reports 11 Fax properties Express Messaging Line 9 changing 22 Fax Group Lists 10 cover page 20 Fax Group List retry interval 20 creating 27 setting 20 maximum number of lists 27 CallPilot Fax Set Up and Operation Guide...
  • Page 56 44 regulatory information 2 related publications 16 Reports CCR Tree Usage 11 Directory 11 Fax Usage 11 Mailbox Information 11 Telephone buttons 15 Telephone interfaces 13 CallPilot 13 Norstar Voice Mail 13 trademarks 2 Troubleshooting fax 41 P0606017 P0606017...

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