General Problems - Canon MultiPASS C100 User Manual

The printout curls.
Your page may include a large amount of ink.
• Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry. Then
remove the page carefully without touching any surfaces.
• The paper you are using may be too thin. Printing dense graphics on light paper stock
may cause the paper to curl. Try using heavier stock.
Your PC indicates a device time-out.
A device time-out occurs when the PC sends data to the MultiPASS, but the unit
does not respond. The MultiPASS may be unplugged, not connected to the PC, or
have a paper jam.
• Make sure the MultiPASS is plugged in (1 p. 2-9), and that the printer cable is
securely connected to the unit and PC (1 p. 2-8). Clear any paper jams (1 p. 13-4),
and make sure paper is loaded properly in the multi-purpose tray. (1 p. 2-17)
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For additional troubleshooting, refer to Print Quality Problems (1 p. 13-20) and the
MultiPASS Suite User's Guide.

General Problems

The MultiPASS has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1 p. 2-9). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The power cord may not be supplying power.
• Check the power cord by substituting with another, or by using a voltmeter to test it
for continuity.
The MultiPASS will not print reports.
The Black BJ tank of the installed BJ cartridge may be empty.
• Check for an error message in the LCD (1 p. 13-5), and replace if necessary.
(1 p. 12-18)
The Photo BJ cartridge is installed in the MultiPASS and the PHOTO INK PRINT
setting is disabled.
• If you have disabled the PHOTO INK PRINT setting (1 p. 14-8), you cannot print
reports with the Photo BJ cartridge. Replace the Photo BJ cartridge with the Colour or
Black BJ cartridge. Alternatively, enable the PHOTO INK PRINT setting. (1 p. 14-8)
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Troubleshooting Chapter 13