Printing Problems - Canon MultiPASS C100 User Manual

One or more BJ tanks in the installed BJ cartridge may be empty.
• Check for an error message in the LCD (1 p. 13-5) and replace if necessary.
(1 p. 12-18)
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For additional troubleshooting, 1 MultiPASS Suite User's Guide.

Printing Problems

The Alarm light comes on and the MultiPASS beeps while printing.
The MultiPASS may have a paper jam.
• Clear the paper jam. (1 p. 13-4)
• If the MultiPASS has no paper jam, unplug the unit and wait five seconds, then plug it
in again. If the problem is fixed, the Alarm light will turn off, the cartridge holder will
move to its home position on the right side of the unit, and the LCD will return to
standby mode. If the Alarm light remains lit, contact your local authorised Canon
dealer or the Canon help line.
Data from the PC is not printed.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1 p. 2-9). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The printer cable may not be securely connected to the MultiPASS and PC.
• Check the printer cable connection. (1 p. 2-8)
The printer cable may not be the correct type.
• Make sure you have the correct printer cable type. (1 p. 2-8)
The MultiPASS may have been plugged in or the PC may have been turned on
when you connected the printer cable.
• Unplug the MultiPASS and turn off the PC. Plug the unit back in and turn the PC back
on again.
• If you are using a USB cable, make sure you connect it during software installation to
ensure proper operation. (1 MultiPASS Suite User's Guide)
The BJ cartridge or tanks may not be installed properly.
• Make sure the BJ cartridge and tanks are installed properly. (1 p. 2-13)
• Be sure to remove the protective tape from the BJ cartridge before you install it.
(1 p. 2-15)
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Troubleshooting Chapter 13