How To Create A Trace File - Canon PRISMAsync v3.2 Technical & Service Manual

How to create a trace file

How to create a trace file
Question
How to create a trace file
Answer
A trace file provides detailed system information about the data- and event flow of the
PRISMAsync software. This information is necessary for the analysis of the system behaviour and
to determine the cause of errors.
To create a trace file including the printer logging:
1. Open the Setting Editor by entering the name of your system in the address bar of your
internet browser (e.g. Internet Explorer).
(In the example the system name is: ipc6010s-sns)
2. Do the following steps:
1. Select [Support]
2. Select [Troubleshooting]
3. Select [Create a new trace file].
3. To download the file you have to be logged in as [Key operator] or [System administrator].
Select the correct Username and enter the Password. Then click on [Login].
148 Chapter 11 - Appendix
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PRISMAsync V3.2