Canon PRISMAsync v3.2 Technical & Service Manual page 120

Error messages and conditions
Code Name
and
type
5 = Machine Recov-
MRE erable Error
7 = ORE Operator Recov-
erable Error
9 = Warning
WAR
The table shows the error type, the full name, the description and how to recover the error.
Error code
11115
11501
11502
11504
11506
11520
11526
11529
120 Chapter 10 - Troubleshooting
Description
This error type is used for the prob-
lems where you can restart the ma-
chine. (Causes no more machine
damage or damage to the customer /
environment). When some errors oc-
cur a second time, the error becomes
a Permanent Error.
This errors type is used when panels
are open or when paper is jammed.
Follow the instruction (pictures) on
the operator panel to solve the prob-
lem.
A warning for the service engineer,
detection of a small machine failure.
The warning is logged in SDS. (The
user will not see the warning)
Problem
Incorrect installation
Inconsistent configu-
ration
Message "No OS
found"
Message "HDD2 fail-
ure"
Software failure
Lost logical command
connection with en-
gine
No Logical Command
Connection with Print
Engine
Lost Physical Com-
mand Connection with
Print Engine
No Physical Connec-
tion with On/Off Con-
troller
Action
Create new [USB] key with system software. Re-install
the software
Replace HDDs and re-install system software
Replace HDDs
Reboot the system. Check in error history (Service
Mode) the description. Contact your Service representa-
tive.
11504 Error behavior (R2.1) on page
Also see
Check your Ethernet cross-over cable. Reboot the sys-
tem.
Check your Ethernet cross-over cable. Reboot the sys-
tem.
Check your Ethernet cross-over cable. Reboot the sys-
tem.
Check connection between operator panel and PRISMA-
sync.
Recovery
Switch the print engine
OFF, wait ± 20 seconds and
switch the print engine ON.
Follow the job recovery in-
structions on the display of
the operator panel.
These errors are saved for
service only.
122.
PRISMAsync V3.2
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