Canon PRISMAsync v3.2 Technical & Service Manual page 121

Error code
11530
11531
11535
11558
11559
11560
11561
11563
11564
11570
11571
11572
11573
11574
11575
2259990
2259992
2279991
PRISMAsync V3.2
Problem
Lost Physical Connec-
tion with On/Off Con-
troller
SRA error
Software failure
No VGA connection
with UI Panel
No-Lost Physical Con-
nection With UI Panel
No-Lost Logical Con-
nection with UI Panel
System error at the
printer module. Inva-
lid configuration.
No Logical Connection
with On/Off Controller
Lost Logical Connec-
tion with On/Off Con-
troller
Upgrading the touch
screen failed
Printer Interface board
hardware failure
Scanner Interface
board hardware fail-
ure
Printer Interface board
software failure
Scanner Interface
board software failure
Engine boot failure
Machine recoverable
error in copier
Machine recoverable
error in scanner
Operator recoverable
error in copier
Action
Check connection between operator panel and PRISMA-
sync
Reboot the PRISMAsync. Problem with IPDS.
Software failure in copier firmware. Reboot the system.
Re-install the firmware. If problem persists contact your
service representative.
Check connection between operator panel and PRISMA-
sync. Check GPU PCB.
Check connection between operator panel and PRISMA-
sync.
Check connection between operator panel and PRISMA-
sync.
Check the version of the printer firmware. Upgrade to
the latest level.
Reboot the system. Check connection between Operator
panel and PRISMAsync
Reboot the system. Check connection between Operator
panel and PRISMAsync
Reboot the system. Check connection between Operator
panel and PRISMAsync
Check the DDI board in the PRISMAsync and the inter-
face board in the copier.
Check the interface board of the scanner.
Re-install the software of the PRISMAsync
Check LEDs and hardware of engine. This is not a PRIS-
MAsync failure
Check the description that comes with this code. It de-
scribes where in the copier, the error occurred.
Check the description that comes with this code. It de-
scribes where in the scanner, the error occurred.
A normal error in the copier, like a paper jam. It also
comes with a description to determine where the error
occurred.
Error messages and conditions
Chapter 10 - Troubleshooting
4
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