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Canon imagePRESS C800 Series Technical & Service Manual

Prismasync v4.1
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PRISMAsync V4.1
for
imagePRESS C800 Series
Technical
Service
Manual
April 27, 2015
CANON PRISMAsync V4.1 for imagePRESS C800 Series PRINTED IN U.S.A.
COPYRIGHT  2015 CANON INC.

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  Summary of Contents for Canon imagePRESS C800 Series

  • Page 1 PRISMAsync V4.1 imagePRESS C800 Series Technical Service Manual April 27, 2015 CANON PRISMAsync V4.1 for imagePRESS C800 Series PRINTED IN U.S.A. COPYRIGHT  2015 CANON INC.
  • Page 2 Edition 2015-04...
  • Page 3: Table Of Contents

    Contents Contents Chapter 1 Preface..........................Preface................................8 Chapter 2 Introduction........................11 Features................................12 Chapter 3 Installation.........................13 Passwords............................... Installation sequence............................. Verify site conditions..........................Assemble the Operator panel......................... Unpack the PRISMAsync......................... Install the PRISMAsync supports/pedestals..................Install the DIP-SW PCB and the Open I/F PCB..................Connect the PRISMAsync........................21 Finish the installation..........................25...
  • Page 4 Contents Hardware components overview........................Access internal components......................... Replace the GPU board..........................69 Replace the DDI board........................... Replace the AUX control board........................72 Replace the DDR3 modules........................... Replace the Hard Disk Drives........................Install/Replace the Ethernet board........................ Replace the Base controller........................... Connect Harness 22W01..........................Chapter 8 Firmware upgrades via PRISMAsync................83...
  • Page 5 Contents Appendix D: System log files........................How to create a datadump file......................151 How to create a trace file........................153 How to create a trace file including the printer logging..............Appendix E: Engine reports.........................158 Engine reports............................Appendix F: The Trapping editor........................ The Trapping editor..........................Appendix G: EAC document........................166 EAC model number overview.......................
  • Page 6 Contents...
  • Page 7: Chapter 1 Preface

    Chapter 1 Preface...
  • Page 8: Preface

    This Service Manual is written for world-wide markets. As such it may contain information relating to accessories or licensed functionality not supported by Canon U.S.A., Inc. as of the date of the manual publication. Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
  • Page 9 Preface Points to notice when handling the Lithium Battery CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS. CAUTION WENN MIT DEM FALSCHEN TYP AUSGEWECHSELT, BESTEHT EXPLOSIONSGEFAHR. GEBRAUCHTE BATTERIEN GEMASS DER ANLEITUNG BESEITIGEN. Chapter 1 - Preface...
  • Page 10 Preface Chapter 1 - Preface...
  • Page 11: Chapter 2 Introduction

    Chapter 2 Introduction...
  • Page 12: Features

    This Service manual describes the service aspects of the PRISMAsync V4.1 controller for the PRISMAsync for imagePRESS C800 Series. The PRISMAsync for imagePRESS C800 Series colour controller sets the tone for all colour print production on the imagePRESS C800 Series printers. High processing power, professional colour management, ease of use and superb media handling, all ensure consistent output at every stage.
  • Page 13: Chapter 3 Installation

    Chapter 3 Installation...
  • Page 14: Passwords

    Passwords Passwords When servicing the PRISMAsync for imagePRESS C800 Series or making adjustments you often will need a password for a specific task. See the list below for an overview of the default passwords. • Enter Service Mode: 675756 • System Administrator: 71617000 •...
  • Page 15: Installation Sequence

    Installation sequence Installation sequence This chapter describes the installation sequence for the PRISMAsync for imagePRESS C800 Series controller. Because the PRISMAsync is connected to the customer’s network please coordinate your installation with the network administrator at the customer site. NOTE Make sure the PRISMAsync is connected to the host machine before entering Engine Service mode.
  • Page 16 Verify site conditions • Contact the Network Administrator for the following settings: • The hostname of the system • The host IP address • The email address of the system administrator (for password recovery) • The hostname or IP address of the email server Environment •...
  • Page 17: Assemble The Operator Panel

    Assemble the Operator panel Assemble the Operator panel Before connecting the PRISMAsync to the engine it is necessary to assemble the Operator panel. For the assembly instructions refer to the iPR_C800_Series_Installation_Procedure_for_PRISMAsync.pdf. Chapter 3 - Installation...
  • Page 18: Unpack The Prismasync

    Check the contents of the box Provide the customer with the Safety Notice and User Documentation leaflet and Printer Driver Notice leaflet. The PRISMAsync for imagePRESS C800 Series user documentation can also be down- http://downloads.oce.com/ loaded from NOTE Also see iPR_C800_Series_Installation_Procedure_for_PRISMAsync.pdf...
  • Page 19: Install The Prismasync Supports/Pedestals

    Install the PRISMAsync supports/pedestals Install the PRISMAsync supports/pedestals NOTE To reduce the amount of dust that enters the PRISMAsync controller the supports installed on the controller have to be replaced with the supplied pedestals. Replace the installed supports 1. Remove the 4 supports installed on the PRISMAsync controller. The removed supports and screws will not be used.
  • Page 20: Install The Dip-Sw Pcb And The Open I/F Pcb

    Install the DIP-SW PCB and the Open I/F PCB Install the DIP-SW PCB and the Open I/F PCB When a PRISMAsync is connected to the host machine you first have to install the DIP-SW PCB and the Open I/F PCB. For instructions please refer to the iPR_C800_Series_Installation_Procedure_for_PRISMAsync.pdf.
  • Page 21: Connect The Prismasync

    Connect the PRISMAsync Connect the PRISMAsync You are now ready to make the following connections: • Operator console • Host machine interface connections • Operator Attention Light • Network cable connection • Power cable connection NOTE Please follow standard Electro Static Discharge (ESD) precautions when handling electronic components.
  • Page 22 Connect the PRISMAsync Step Action Connect the other end to the connector of the Open I/F PCB on the host machine cor- responding ports on the PRISMAsync. Connect the Operator Attention Light Step Action Install the Operator Attention Light to the backside of the host machine Connect the cable with the 9-pins D-sub connector to the connector on the backside of the PRISMAsync.
  • Page 23 Connect the PRISMAsync Step Action Remark Bundle all data cables and guide them in the same direction. NOTE Do not bundle the power cable with the data cables. Guide the bundle in a loop going upwards and then downwards. NOTE Make sure there is not too much tension on the connectors.
  • Page 24 Connect the PRISMAsync Step Action Remark Guide the tie wrap through the two eyes at the rear-side of the controller as shown and lead the bundle in a curve along the rear side of the controller downwards. NOTE Fasten the tie wrap without drawing the cables too tight.
  • Page 25: Finish The Installation

    Finish the installation Finish the installation To finish the installation of the PRISMAsync for imagePRESS C800 Series do the following: Step Action Make sure to finish the iPR_C800_Series_Installation_Procedure_for_PRISMA‐ sync.pdf procedure. Power on the host machine. Power on the PRISMAsync controller by positioning the On/Off switch at the back- side of the controller to the On position.
  • Page 26 Finish the installation Step Action Assist the customer with the installation of the printer driver on 1 workstation. The printer driver can be found by using the Settings Editor. • On your PC open an Internet browser (e.g. Microsoft Explorer) •...
  • Page 27: Installation Wizard

    Installation wizard Installation wizard Introduction This procedure describes the installation wizard for the new and re-installation of the PRISMAsync software. When to do • New installation of a machine with a PRISMAsync controller • Re-installation of the PRISMAsync software NOTE To restart the installation wizard after completion select from the splash screen [Local key operator settings] ->...
  • Page 28 Installation wizard Step Action Additional information End User License Agreement Read the End Users License Agreement and select [Next]. Installation wizard Leave the security settings unchanged and se- lect [Next]. Connectivity Enter the hostname of the system and select [Next]. NOTE If a system restore is done the host- name will be corrected automatical-...
  • Page 29 Installation wizard Step Action Additional information Proxy Server Leave the Proxy server settings unchanged and select [Next]. Restart Select [Finish] to apply the network settings. NOTE The system re-boots. System administrator password Leave the System administrator password un- changed and select [Next]. Email address of the administrator Enter the email address of the system adminis- trator and select [Next].
  • Page 30 Installation wizard Step Action Additional information Email test If the email and mail server settings are correct select [OK] if not follow the instructions on the screen. NOTE Check if the system administrator has received a mail from the PRIS- MAsync controller.
  • Page 31: Using The Prismasync

    Chapter 4 Using the PRISMAsync...
  • Page 32: The Operator Panel

    The operator panel The operator panel Introduction This topic describes the main components of the operator panel. NOTE You can clean the screen of the operator panel with a 50% mix of water and isopropyl alcohol. Use a lint-free cloth. Always put the cleaner onto the cloth and not directly on the screen. Components of the operator panel 1.
  • Page 33 The operator panel • USB-stick to scan to and/or print from • USB-stick to store log-files • USB-stick for installation of patches and licenses 5. Schedule button Access the 'Schedule' view to manage the jobs in the schedule. 6. Jobs button Access all functions to print, copy and scan documents.
  • Page 34: System Settings

    Press the button to force a test print from the current job. This print is used for evaluation of Print quality. • [Local key operator settings] Get direct access to a number of important key operator settings in the Settings Editor on the PRISMAsync for imagePRESS C800 Series controller. Chapter 4 - Using the PRISMAsync...
  • Page 35 System settings Local access to settings of the Settings Editor The Settings Editor application on the PRISMAsync controller is a web based application that allows key operators and system administrators to adapt the system completely to the situation in an organisation and production environment. The Settings Editor allows key operators and system administrators to manage settings with regard to network configuration, system preferences, job preferences and media.
  • Page 36 System settings • [IPv6 enabled] • [IPv6 DHCP enabled] • [IPv6 TCP/IP address] • [IPv6 link local address] • [IPv6 prefix length] • [IPv6 gateway] • IPv6 DNS 1 • IPv6 DNS 2 5. [System settings] • [Date and time] •...
  • Page 37: Maintenance And Service

    Maintenance and Service Maintenance and Service Introduction This topic describes the different maintenance and service screens for the PRISMAsync. The maintenance screen displays the following information. • Maintenance: Maintenance mode on page • [Start maintenance] to enter System service and engine service mode on page •...
  • Page 38 Maintenance and Service 4. Clean the corona wires If stripes appear on printed output or random parts of the printed image are missing, clean the corona assembly wires inside the main unit.. The procedure takes approximately 35 seconds to finish. 5.
  • Page 39: System Service Mode (Prismasync Service Mode)

    System service mode (PRISMAsync service mode) System service mode (PRISMAsync service mode) Introduction The system service mode is the Service Diagnostic System (SDS) as available on the PRISMAsync controller. The SDS is used by the FST to configure, diagnose, backup and restore settings, for the print engine, accessories and PRISMAsync controller.
  • Page 40 System service mode (PRISMAsync service mode) Function Additional [ Leave Service Mode] • [Leave Service Mode]: leaves the service mode and switch to the Normal User Mode. This is used to temporarily leave Service Mode. • [ End of service visit]: leaves the service mode and the error analysis tab is cleared and an entry in the data dump file is created before returning to the Normal User Mode.
  • Page 41 System service mode (PRISMAsync service mode) Function Additional [Backup] Create a backup of the PRISMAsync settings. Insert a USB-stick into the USB-port on the operator panel. The system will point to this stick. After accepting the pathname the settings are written to this USB stick. The filename will contain the time of the backup.
  • Page 42: Engine Service Mode (During Printing)

    Engine service mode (during printing) Engine service mode (during printing) Introduction In the PRISMAsync service mode it is not possible to enter Engine Service mode during printing. To make it possible to enter the Engine Service mode for monitoring and analysis during printing a dialogue is introduced.
  • Page 43 Engine service mode (during printing) 3. From the normal user interface select [Go to the service mode] to switch back to engine service (during printing). 4. The coloured bar on the Dashboard in the normal user interface indicates the engine service mode during printing is still active 5.
  • Page 44 Engine service mode (during printing) Chapter 4 - Using the PRISMAsync...
  • Page 45: Service Mode And Host Machine State

    Service mode and host machine state Service mode and host machine state Introduction This topic describes the different possibilities to enter the Service mode and the corresponding state of the host machine. Service mode and the corresponding host machine state Via the Splash screen Description User Interface...
  • Page 46 Service mode and host machine state Via the Maintenance tab. Description User Interface Engine state: On Status bar: Ready Level: Standby Purpose: • For all situations described above and maintenance checks Select [Maintenance] and then [Go to service mode] . Select [Enter System Serv- ice] or [Engine Service] Chapter 4 - Using the PRISMAsync...
  • Page 47: Colour Adjustments

    The shading correction and media family calibration are executed by using an I1 photo spectrometer. The PRISMAsync for imagePRESS C800 Series supports both UV- and non-UV meters. The customer can set some parameters regarding the engine calibration. These settings are:...
  • Page 48 Colour adjustments [2] Set calibration settings • Shading correction timer When the shading correction timer is enabled, the system indicates that a shading correction adjustment is required. The indication displays at the beginning of the last day of the time interval.
  • Page 49 Colour adjustments [4] Calibration Screen In the left part of the screen the calibration parts that are due are checked. By pressing the “Start engine calibration routine” button these checked parts are executed. It is possible to (un)check parts manually, thus overriding the current setting. In the right part of the screen you can start the Media family calibration.
  • Page 50 Colour adjustments Trapping is a digital compensation for colour-to-colour mis-registration in the print engine. It typically tries to reduce the white gaps resulting from this mis-registration. Trapping can generate artificial edges between adjacent objects, so trapping should be used with care.
  • Page 51: Media Management

    Media management Media management The PRISMAsync for imagePRESS C800 Series uses a [Media] catalogue in which all the possible media that are used, are defined. Definition of these new paper types is done in the Settings Editor. On the Operator Panel you can gain access to the catalogue via the [System] -> [Media] tab.
  • Page 52 Media management [8] Curl correction [Registration] Select a specific media that you want to adjust. Select the Registration correction adjustment. [9] Registration correction Result 1. Repeat the procedures for each paper type you want to adjust. 2. The calculated values can be checked in the Settings Editor. Chapter 4 - Using the PRISMAsync...
  • Page 53: Start, Shutdown And Restart The System

    Chapter 5 Start, shutdown and restart the system...
  • Page 54: Turn On The System

    Turn on the system Turn on the system You are advised to turn on the system in the following order. 1. The host machine 2. The PRISMAsync controller Turn on the host machine 1. Put the main power switch of the host machine in the 'I' position. 2.
  • Page 55: Turn Off The System

    Turn off the system Turn off the system Turn off the system NOTE Leave the power switch of the main unit in the 'I' position. When the PRISMAsync is off, switch the power button of the main unit to the ‘0’ position. If you switch off the power of the host machine while the PRISMAsync is On, the PRISMAsync will generate an 11506 error.
  • Page 56: Restart The System

    Restart the system Restart the system You can restart the system via the Settings Editor or via the operator panel. In both cases only the PRISMAsync will be restarted. To restart the system via the Settings Editor 1. Open the Settings Editor (on a PC). 2.
  • Page 57: Restart The Host Machine In Service Mode

    Restart the host machine in service mode Restart the host machine in service mode After the host machine is switched off using the power switch an errorcode (11506 Connection lost) will occur. The PRISMAsync has to be restarted to resolve this error. To reduce the time necessary to restart the PRISMAsync in such a case, two situations are described below to restart the host machine only.
  • Page 58 Restart the host machine in service mode 2. Press [Go to the service mode] 3. The next screen will appear. 4. Press the [Sleep] button to reset the error. 5. From this point on you have the same situation as previously described (Restart host machine in Service Mode).
  • Page 59: Restart The Host Machine After Error Has Occurred

    Restart the host machine after error has occurred Restart the host machine after error has occurred It is possible to restart the host machine without restarting the PRISMAsync controller. This is useful if an error occurred in the host machine resulting in an E-code. The customer has to follow the steps indicated at the left side on the operator panel.
  • Page 60 Restart the host machine after error has occurred Chapter 5 - Start, shutdown and restart the system...
  • Page 61: Chapter 6 The Settings Editor

    Chapter 6 The Settings Editor...
  • Page 62: The Settings Editor

    Access via client network To get access to the Settings Editor do the following: • Be sure the PC and the PRISMAsync for imagePRESS C800 Series are connected to the client network • On the PC open an Internet browser (eg. Microsoft Explorer) •...
  • Page 63 The Settings editor [10] Fig. Settings Editor NOTE See the Settings Editor user manual for important printer adjustments for media. Chapter 6 - The Settings Editor...
  • Page 64 The Settings editor Chapter 6 - The Settings Editor...
  • Page 65: Chapter 7 Service Procedures

    Chapter 7 Service procedures...
  • Page 66: Service Procedures

    Service procedures Service procedures In general the PRISMAsync controller does not require regular service or maintenance. Use the procedures in this chapter to inspect and/or replace major hardware components. Chapter 7 - Service procedures...
  • Page 67: Hardware Components Overview

    Hardware components overview Hardware components overview Introduction The following chapters describe the servicing of the following components: • Boards, cables • DIMMs (memory modules) • Fan • Power supply • Hard disk drive Hardware component overview Power connector CPU cooler On/Off switch CMD connection copier Not used...
  • Page 68: Access Internal Components

    Access internal components Access internal components This section describes how to open the PRISMAsync controller and gain access to the internal components. Procedure Shutdown the System. If the system is in sleep mode then touch the On/Off button to shutdown the system. If the system is not in sleep-mode then touch the [System] tab followed by the [Setup] tab.
  • Page 69: Replace The Gpu Board

    Replace the GPU board Replace the GPU board NOTE When servicing components of the PRISMAsync always wear a grounded strap around your wrist, to avoid electrostatic discharge that will harm your equipment. NOTE It might be possible that you have to re-install the software of the PRISMAsync after exchanging the GPU.
  • Page 70 Replace the GPU board Step Action Re-install software if necessary. • Check if the old GPU board is the same as the new one. If not, it could be necessary to reinstall system software needs to be re-installed because of a new driver that is needed for this GPU.
  • Page 71: Replace The Ddi Board

    Only replace the board if you have checked the cables connected to the board. NOTE When servicing components of the PRISMAsync for imagePRESS C800 Series always wear a grounded strap around your wrist, to avoid electrostatic discharge that will harm your equipment.
  • Page 72: Replace The Aux Control Board

    The AUX control board supplies power to the operator panel and controls the Operator Attention Light. NOTE When servicing components of the PRISMAsync for imagePRESS C800 Series always wear a grounded strap around your wrist, to avoid electrostatic discharge that will harm your equipment.
  • Page 73 Replace the AUX control board Step Action Install the board into the PCI slot. • Firmly press the board in the PCI connector. Use the PCI 4 port. It is the lowest PCI connector on the Motherboard. Fasten the AUX control board. •...
  • Page 74: Replace The Ddr3 Modules

    Replace the DDR3 modules The MB950 board supports four DDR3 memory socket for a maximum total memory of 16GB of the DDR3 DIMM memory type. The PRISMAsync for imagePRESS C800 Series is equipped with 4x4GB DIMM (total memory size 16GB). NOTE...
  • Page 75: Replace The Hard Disk Drives

    Replace the Hard Disk Drives The PRISMAsync for imagePRESS C800 Series is equipped with 3 x 250GB 3.5” SATA II HDD @ 7200rpm Hard Disk Drives. One of the drives is used for the System software. The other 2 drives are for data.
  • Page 76: Install/Replace The Ethernet Board

    The extra Ethernet board (Intel PRO/1000 GT Desktop Adapter) is needed when IPDS functionality is enabled (Extra license). The board is needed for the Codishell tool to analyse IPDS-problems. It can also be used to connect the laptop to the PRISMAsync for imagePRESS C800 Series. NOTE...
  • Page 77: Replace The Base Controller

    PRISMAsync controller (DDI board, AUX Control Board, Ethernet Board, 22W1 Harness). NOTE When servicing components of the PRISMAsync for imagePRESS C800 Series always wear a grounded strap around your wrist, to avoid electrostatic discharge that will harm your equipment.
  • Page 78 Replace the Base controller Step Action Install the supports/pedestals Install the PRISMAsync supports/pedestals on page 19 • See: Connect the cables at the backside of the controller Connect the PRISMAsync on page 21 • See: Install old HDDs • If you have removed the HDDs from the defect controller you can mount them in the new controller.
  • Page 79: Connect Harness 22W01

    Connect Harness 22W01 Connect Harness 22W01 NOTE When servicing components of the PRISMAsync always wear a grounded strap around your wrist, to avoid electrostatic discharge that will harm your equipment. Illustration [17] Harness 22W01 Step Action Be sure the AUX control board is mounted correctly in the PRISMAsync •...
  • Page 80 Connect Harness 22W01 Step Action Connect the harness to the AUX control board • [19] Connect harness to AUX board 1. Connect harness 22W1 to the AUX board. 2. Connect standby power supply connector to the AUX board. Disconnect the On/Off motherboard cable •...
  • Page 81 Connect Harness 22W01 Step Action Connect the harness 22W01 to On/Off connectors • [21] Connect harness to On/Off connectors Fasten the harness • Fasten the harness 22W01 with the bundle holder. Make sure no cables or connec- tors can touch the fan. [22] Fasten harness Chapter 7 - Service procedures...
  • Page 82 Connect Harness 22W01 Chapter 7 - Service procedures...
  • Page 83: Firmware Upgrades Via Prismasync

    Chapter 8 Firmware upgrades via PRISMAsync...
  • Page 84: Firmware Upgrade Settings

    Firmware upgrade settings Introduction With the introduction of PRISMAsync v1.2 for the imagePRESS C800 series, the PRISMAsync controller software also contains the firmware for the host machine and it's accessories. By default the firmware supplied with the PRISMAsync software is used for the host machine and accessories.
  • Page 85 Firmware upgrade settings Firmware upgrade policy The firmware upgrade policy is controlled by the [Upgrade Policy] setting available in Service mode. • Manual upgrade disabled (default) By default "Manual upgrade" is disabled. At startup the PRISMAsync controller verifies the installed firmware on engine and accessories. If the installed firmware differs from the firmware stored on the PRISMAsync, the firmware of the engine and accessories will either be upgraded or downgraded with the version on the PRISMAsync.
  • Page 86 Firmware upgrade settings with the firmware files which are available on the PRISMAsync controller (preferred) or with firmware files stored on a USB-stick. During a manual firmware update it is possible for a FST to look at the detailed feedback of the upgrade.
  • Page 87 Firmware upgrade settings Only firmware files which differ from the installed firmware on engine and accessories are transferred to and installed onto engine and accessories (incremental firmware update) • Upgrade auto disabled All firmware files are transferred to engine and accessories even if the same version is already installed (overwrite all).
  • Page 88: Firmware Upgrade Of Engine And Accessories Via Prismasync (By Fst)

    Firmware upgrade of Engine and Accessories via PRISMAsync (by FST) Firmware upgrade of Engine and Accessories via PRISMAsync (by FST) Introduction This topic describes the preferred procedure for an Field Service Technician (FST) to update engine and accessories firmware. To make sure firmware installed on engine and accessories is compatible with the PRISMAsync software, the firmware files are distributed together with the PRISMAsync software and stored on the PRISMAsync controller.
  • Page 89 Firmware upgrade of Engine and Accessories via PRISMAsync (by FST) step Action additional Info Select [Upgrade from PRISMAsync] Steps 5.1-5.6 will be executed automati- cally by PRISMAsync. Validating firmware: PRISMAsync will validate the firmware folder of the USB key. Switching to download mode: System will automatically switch to normal download mode Copying to engine: Firmware is transfer-...
  • Page 90 Firmware upgrade of Engine and Accessories via PRISMAsync (by FST) step Action additional Info Rebooting engine: After files are copied engine will be re-booted. Programming engine Ready Press [Close] to leave firmware upgrade and return to service mode screen. Example Additional information Firmware upgrade additional information on page 100 For additional information see...
  • Page 91: Firmware Upgrade Of Engine And Accessories From Usb Stick

    • Create the USB key with the required firmware packages for the applicable PRISMAsync version. NOTE The folder name on the USB key must be equal to the target-name reported by the host machine (e.g. for imagePRESS C800 series folder name is: iPRC800) Firmware upgrade of engine and accessories from USB step Action...
  • Page 92 Firmware upgrade of Engine and Accessories from USB stick step Action additional Info Select [Firmware upgrade] NOTE Make sure the Upgrade Policy is set to "Manual upgrade ena- bled". This is required to up- grade the firmware from a USB stick Both "Upgrade auto"...
  • Page 93 Firmware upgrade of Engine and Accessories from USB stick step Action additional Info Switching to download mode: System will automatically switch to normal download mode Copying to engine: Firmware is transfer- NOTE If "Upgrade auto" is enabled: Only firmware files with a low- er or higher version will be transferred to the engine and/or accessories.
  • Page 94 Firmware upgrade of Engine and Accessories from USB stick step Action additional Info Ready Press [Close] to leave firmware upgrade and return to service mode screen. Example Additional information Firmware upgrade additional information on page 100 For additional information see Chapter 8 - Firmware upgrades via PRISMAsync...
  • Page 95: Firmware Upgrade In Safe Download Mode

    • The folder name on the USB key must be equal to the target-name reported by the engine. Example for imagePRESS C800 series folder name is: iPRC800. NOTE the SST tool will take care that folder name is correct for the applicable product. When they do not match the upgrade is aborted.
  • Page 96 Firmware upgrade in Safe download mode Step Action additional Info • Set dip switch SW1 to “on” • Switch on engine Blue bar: print engine state; Un-config- ured • Select [Firmware Upgrade] NOTE Make sure the Upgrade Policy is set to "Manual upgrade ena- bled"...
  • Page 97 Firmware upgrade in Safe download mode Step Action additional Info Validating firmware: PRISMAsync will validate the firmware. Switching to download mode: System will automatically switch to download mode Copying to engine. NOTE Depending on the "Upgrade auto" setting a n incremental update or a full overwrite of the firmware files is done.
  • Page 98 Firmware upgrade in Safe download mode Step Action additional Info When all files are copied a pop-up screen will appear to: • Set Dip Switch one (1) to off (0). Rebooting engine: Press [Ok] to re-boot the engine. Programming engine Chapter 8 - Firmware upgrades via PRISMAsync...
  • Page 99 Firmware upgrade in Safe download mode Step Action additional Info Ready Press [Close] to leave firmware upgrade and return to service mode. Example Additional information Firmware upgrade additional information on page 100 For additional information see Chapter 8 - Firmware upgrades via PRISMAsync...
  • Page 100: Firmware Upgrade Additional Information

    Firmware upgrade additional information Firmware upgrade additional information Additional information related to a firmware upgrade Feedback: The feedback shown combines the feedback of both the engine and PRISMAsync during the firmware upgrade. The PRISMAsync (lines starting with PRISMAsync) will include information on which files actually transferred to the engine and which files are skipped because of version is present already or a module being non-present.
  • Page 101 Check for reason and take corrective actions. Action required: Power off and on the engine. NOTE For imagePRESS C800 series the ac- cessories are switched on and off by the engine automatically. Pop-up menu is requesting to shut down en- gine and accessories and switch on engine and accessories again.
  • Page 102 For analysis the current upgrade policy can be checked via PRISMAsync service mode -> Er- ror analyses. The current policy is showed. Af- ter each PRISMAsync the policy is checked again. NOTE Only applicable for PRISMAsync for imagePRESS C800 series. Chapter 8 - Firmware upgrades via PRISMAsync...
  • Page 103: Chapter 9 System Software

    Chapter 9 System software...
  • Page 104: System Software

    System software System software Introduction At installation the Field Service Technician should always check if the required software (version, release, level and patch) is installed on the PRISMAsync. The software is distributed as an .iso image via FTP. You will be informed about new software by means on an Service Information Bulletin. This bulletin contains also a link to the FTP site.
  • Page 105: Create A Backup Of The Settings And Licenses

    Create a backup of the settings and licenses Create a backup of the settings and licenses Introduction This topic describes how to create a backup of the settings and licenses on the PRISMAsync controller. Before you begin NOTE Do not use the same USB stick for creation of the backup and the installation of the system software.
  • Page 106: Preparation Of The Usb Stick

    Preparation of the USB stick Preparation of the USB stick For installation of the PRISMAsync software you need a pre-programmed USB stick. This chapter describes how to prepare the stick. Before you begin • a 16 GB USB stick (available via the normal service channel) •...
  • Page 107 Preparation of the USB stick Legacy file system: Some antivirus software intervenes with the CreateUSB tool. To make sure the USB stick is created correctly enable the legacy file system. Select Start. Check that you have the .NET 4.5 framework installed, and press OK if it is installed. Otherwise Exit the CreateUSB tool and install the .NET 4.5 version.
  • Page 108: Reuse An Usb Stick After Installation

    Reuse an USB stick after installation Reuse an USB stick after installation Prepare a USB stick for reuse It is possible to re-use the USB stick after an installation. When a USB stick is used for an installation the name of the USB stick is changed from “OCEINSTALL” to “USEDKEY”. Please take the following steps to re-use the stick for a new installation of the system software.
  • Page 109: Re-Installation Of The System Software

    Re-installation of the system software Re-installation of the system software Tis topic describes the re-installation of the system software on the PRISMAsync controller NOTE The installation process takes approximately 30 minutes. Before you begin • A bootable USB stick containing the system software. Preparation of the USB stick on page Preparation of this USB stick is described in 106.
  • Page 110 Re-installation of the system software NOTE The "Restore the system settings and licenses" procedure is applicable when: • The setting "Keep existing jobs and settings after installation" was NOT selected during creation of the USB stick. • The HDDs or controller has been replaced. If you installed the software because the controller was exchanged, you have to re-host the license.
  • Page 111: Installing Patches

    Installing patches Installing patches In case a patch for the system software of the PRISMAsync is released, the patch will resolve 1 or more problems but does not require a complete re-installation of the system software. The patch is released in an .EXE- or .MSU format (for Microsoft patch). NOTE Do not change the filename of the patch, because it will become unusable.
  • Page 112 Installing patches Install a patch with a USB stick via the Operator Panel To install a patch with a USB stick via the Operator Panel take the following steps: 1. Copy the patch to a USB stick 2. Start the install patches procedure On the Operator Panel in the System section of the Setup tab choose ‘Local key operator settings’.
  • Page 113 Installing patches Install (uninstall) a Windows patch via the Operator Panel To install or uninstall a Windows a patch via the Operator Panel take the following steps: 1. Copy the patch to a USB stick 2. Start the install patches procedure 1.
  • Page 114: Installing A License

    Installing a license Installing a license For some functionality the PRISMAsync requires a separate license. The licenses are generated by the configuration centre, and delivered as a license file. This license file has to be uploaded to the PRISMAsync controller. To install a license there are 2 possibilities: Procedure Via the Operator panel...
  • Page 115: Installing The Printer Driver

    Installing the printer driver Installing the printer driver Introduction With a new release of the PRISMAsync software there is often also a new release of the printer driver. Download and install the printer driver The latest version can be obtained in two ways: 1.
  • Page 116: Configure The Machine For The Usa

    Configure the machine for the USA Configure the machine for the USA After installing the controller software, the system is ready for use in all countries except for the US and Japan. For use in the US following the additional steps below: Procedure In the Settings editor •...
  • Page 117 Configure the machine for the USA Media weights up to 161.78 grams/square meter must be entered in Bond and media with a higher media weight must be entered as index. Chapter 9 - System software...
  • Page 118 Configure the machine for the USA Chapter 9 - System software...
  • Page 119: Chapter 10 Troubleshooting

    Chapter 10 Troubleshooting...
  • Page 120: Troubleshooting

    Troubleshooting Troubleshooting The PRISMAsync controller is part of a printing system. Problems with respect to the PRISMAsync controller are divided in three areas: • Inside the PRISMAsync controller. • The interface between the PRISMAsync controller and the host machine. • Between the PRISMAsync controller and the networked computers. This chapter does not try to describe the possible problems that exist in the computers or the network.
  • Page 121: Check External Connections

    Check external connections Check external connections Before opening the PRISMAsync controller first check the external connections. Check the following: Procedure Power cable is connected to the PRISMAsync controller and is switched on Network cable is connected and status LED is blinking. Crossover Ethernet cable (lower network port) is connected to the host machine.
  • Page 122: Check Internal Components

    Check internal components Check internal components For checking the internal components, the PRISMAsync controller has to be opened. Access internal components on page NOTE Please follow standard Electro Static Discharge (ESD) precautions when handling electronic components. Check the following: Procedure No foreign objects are inside the PRISMAsync controller.
  • Page 123: Comprehensive System Inspection

    Comprehensive system inspection Comprehensive system inspection If the previous checks did not solve the problem, perform a component inspection. A comprehensive inspection allows you to verify that each hardware component is properly installed and configured. It also prevents the unnecessary replacement of expensive components. Component Actions External connectors...
  • Page 124 Comprehensive system inspection Component Actions Power supply The power supply required is: • Present • Correctly installed • Appears undamaged Cable connectors are: • Firmly connected • Appear undamaged • Installed in the correct devices HDDs The HDDs required are: •...
  • Page 125: Diagnose Leds

    Diagnose LEDs Diagnose LEDs There are LEDs present on the outside and the inside of the PRISMAsync controller. The LEDs can be used to diagnose a problem. Network Status LEDs Next to each Ethernet connector there are 2 LEDs indicating the network speed. When data is transferred, the appropriate LED will blink to indicate network activity.
  • Page 126 Diagnose LEDs LEDs on DDI board On the DDI control board you can find some LEDs. These LEDs indicate the working of the board. The LEDs are situated at the bottom side of the print. Please first check the LEDs, connectors and the cables before replacing the board. Colour Function LEDFPGA-...
  • Page 127 Diagnose LEDs Colour Function LEDPLL- Green Is ON when clock synchronization between Controller PC and En- LOCK1) gine / Test PC was successful. LEDTST[0] Green Always ON (PCI Express link status is tied high) LEDTST[1] Green Is ON when Serial link between Controller PC and Engine / Test PC is initialized correctly.
  • Page 128: Error Messages And Conditions

    Error messages and conditions Error messages and conditions The table below gives an overview of possible error situations of the PRISMAsync controller. Effect Check Action Blank screen Check USB Cable Disconnect/connect USB cable on backside of PRISMAsync controller. PRISMAsync controller cannot •...
  • Page 129 Error messages and conditions Effect Check Action PLL lock led is off. Check cable to DDI board Replace cable 1 of 4 diagnose Led’s on AUX Check power supply to AUX • If no power on connector control board is off. control board check the cable or power supply...
  • Page 130 Error messages and conditions Type Description Recovery Machine Recoverable This error type is used for the prob- Switch the print engine Error (MRE) lems where you can restart the ma- OFF, wait ± 20 seconds and chine. (Causes no more machine switch the print engine ON.
  • Page 131 Error messages and conditions Error code Problem Action 11530 Lost Physical Connec- Check connection between operator panel and PRISMA- tion with On/Off Con- sync controller. troller 11531 SRA error Reboot the PRISMAsync controller. Problem with IPDS. 11535 Software failure Software failure in copier firmware. Reboot the system. Re-install the host machine firmware.
  • Page 132: 11504 Error Screen Behaviour

    11504 Error Screen behaviour Error code Problem Action 2279993 Operator recoverable A normal error in the scanner, like a paper jam. It also error in scanner comes with a description to determine where the error occurred. 11504 Error Screen behaviour Introduction Release R1.2 introduces a new screen for the 11504 software error.
  • Page 133 11504 Error Screen behaviour 2. After you inserted the USB key, press the USB key icon to store the logging on the USB key. 3. After the trace log files are copied to the USB key, the USB icon disappears and you can remove the USB key.
  • Page 134 11504 Error Screen behaviour NOTE If the error is caused by a job on the system that cannot be printed, press the [Delete All Jobs] button on the screen to remove the print jobs. The [Delete all Jobs] button is only visible the second time a 11504 error occurs. After all print jobs are deleted, the system will reboot and start up normally.
  • Page 135: 11504 Mre And Hansiplast Procedure

    11504 MRE and Hansiplast procedure 11504 MRE and Hansiplast procedure Introduction The 11504 error indicates a software error in the PRISMAsync controller from which it can not restore. On the display a yellow triangle is displayed asking you to press the panel to restart. In most of the cases, rebooting the system will solve the problem, however it might occur that the 11504 error is persistent.
  • Page 136: Prismasync Beep Codes

    PRISMAsync beep codes PRISMAsync beep codes Introduction In case the PRISMAsync will not start up or unknown errors (e.g 11504) occur, it is possible that the PRISMAsync performs an internal hardware check. The result of this hardware check is given by s specific number of beeps during booting of the system.
  • Page 137 PRISMAsync beep codes Beeps Description Cache memory test failed. Troubleshooting Post BIOS Beep Codes Beeps Description 1,2 or 3 Reseat the memory, or replace with known good module 4-7, Fatal error indicating a serious problem with the system. 9-11 Consult your service representative. Before declaring the motherboard beyond all hope, eliminate the possibility of interference by a malfunctioning add-in card.
  • Page 138: Escalation Procedure

    Escalation procedure Escalation procedure Introduction This topic describes the required information when an issue is escalated (via a Trust call). Required information Print quality Media Drivers PRISMAsync Config report Data dump Print file If applicable Customer print sample Trace file Color reference file P-print Attachments...
  • Page 139 Escalation procedure • What paper is used (brand name, supplier, grammage, bulkiness e.g.)? 3. Driver: • Ask the operator how to reproduce the problem • Create a driver report (about tab in printer driver) • Create a print file of the problem, by changing the port of the driver temporary to "print to File”.
  • Page 140 Escalation procedure Chapter 10 - Troubleshooting...
  • Page 141: Chapter 11 Appendix

    Chapter 11 Appendix...
  • Page 142: Appendix A: Specifications

    Appendix A: Specifications Appendix A: Specifications Hardware features • Intel Core i7 860 @ 2.8GHz – 8MB cache CPU • 4 x 4GB DDR3 @ 1333MHz SDRAM non-ECC (Dual channel mode) • 1 x 250GB 3.5” SATA II HDD @ 7200rpm (System disk) •...
  • Page 143: Connectivity

    • SNMP v1-v3 support • Host resources MIB • System group MIB • Printer MIB • Job MIB • Job Monitor MIB • Embedded WebServer • WEB Settings Editor • Operator Maintenance Application (not for imagePRESS C800 Series) Chapter 11 - Appendix...
  • Page 144: Appendix B: Parts Overview

    Appendix B: Parts overview Appendix B: Parts overview Overview of the service parts Illustration Component - function table Part PBA DDI IF BOARD PBAP AUX_CONTROL DATACABLE RJ45-RJ45CRSVR SFTP 2.8M HDD 3,5” SATA II 250GB 7200RPM (3X) MEMORY MODULE 4GB DDR3 (4X) POWER SUPPLY 600W PEDESTAL (4X) + TIEWRAP SYSTEM FAN 120MM...
  • Page 145: Dip Switch Board

    DIP switch board DIP switch board Introduction To connect the PRISMAsync controller to the imagePRESS C800 engine it is necessary to install the DIP switch board Via the DIP switch settings, the communication between engine and PRISMAsync controller is enabled. Illustration Component - function table Part...
  • Page 146 Power switch The Power switch (push button) located on the DIP switch board is not used. The behaviour of the switch is equal to the "Energy safer key" on the Canon user interface. LEDs The DIP switch board has two LEDs.
  • Page 147: Appendix C: Tips & Tricks

    Appendix C: Tips & Tricks Appendix C: Tips & Tricks How to check if DDR memory is defect or missing Description • The controller responds in an uncontrolled way and is very slow in performance. • A particular 11504 error occurs very frequently. •...
  • Page 148: How To Print Transparencies With Best Quality

    How to print transparencies with best quality How to print transparencies with best quality Description Transparencies might cause image quality problems like darker areas etc. The copier and the PRISMAsync will make a difference between Text/Vector and Images. Different screens can be specified for these objects.
  • Page 149: How To Improve Black Density On The Print

    How to improve black density on the print How to improve black density on the print Description On some media the density of black is too low. Solution There is a setting available to improve the Black density. It can be adjusted in the “Printer adjustment”...
  • Page 150: Strange Colors After Editing Cmyk Curves

    Strange colors after editing CMYK curves Strange colors after editing CMYK curves Description After editing the CMYK curves one might get strange effects with the colors. Colors that were the same before editing, now are different. Solution First thing you must know is that there is a big difference between editing the CMYK curves on a job-level and editing on system-level.
  • Page 151: Appendix D: System Log Files

    Appendix D: System log files Appendix D: System log files How to create a datadump file Question How to create a datadump file? Answer A datadump file contains system information about counters, versions and errors and is useful for analysis of the system behaviour. To create a datadump file: 1.
  • Page 152 How to create a datadump file 4. Select [Create a new datadump file] to create a new datadump file. The name of the new file appears in the window. It is possible that a name was already present, but to be sure that you will get the most recent version it is recommended to execute this step.
  • Page 153: How To Create A Trace File

    Answer A trace file provides detailed system information about the data- and event flow of the PRISMAsync for imagePRESS C800 Series software. This information is necessary for the analysis of the system behaviour and to determine the cause of errors.
  • Page 154 How to create a trace file 4. Select [Create a new trace file] to create a new trace file. A new file is created and added at the top of the list. Trace files are also be generated due to the occurrence of an error and normal logs.
  • Page 155: How To Create A Trace File Including The Printer Logging

    A trace log gives very detailed system information about the data- and event flow of the PRISMAsync for imagePRESS C800 Series software. This information is necessary for the analysis of the system behaviour and to determine the cause of the occurrence of errors. It is possible to include the printer logging in the trace file.
  • Page 156 How to create a trace file including the printer logging 4. Select [Yes] to include the printer logging in the trace file. 5. Select [Create a new trace file]. 6. Select [Create a new trace file] to create a new trace file. A new file is created and added at the top of the list.
  • Page 157 How to create a trace file including the printer logging 7. Select the trace file which you want to download. 8. Select [Save] and enter a file name and confirm your choice. Repeat this procedure if you want to download more than one file. 9.
  • Page 158: Appendix E: Engine Reports

    Appendix E: Engine reports Appendix E: Engine reports Engine reports • In the service mode a sorted list of all durables and periodically replaceable parts of the engine and accessories can be generated and displayed on the LUI. The list is sorted by lifetime. Doing so is the easiest way for the Field Service Technician to get an overview of the status of all parts.
  • Page 159 Engine reports How to view & store engine reports Step Action Remarks Go to service mode. Press button –engine reports Click on -generate new reports- button New reports will be generated Chapter 11 - Appendix...
  • Page 160 Engine reports Step Action Remarks By toggling -Show Durable- and - XX print- buttons the durables or the engine reports will be shown How to save reports Step Action Remarks Insert a USB key. If no key is inserted, the button – Save Reports to USB- will be greyed-out.
  • Page 161 Engine reports Step Action Remarks Click on – Save Reports to USB- and all reports will be saved to the USB key Durable list The durable list on the PRISMAsync Local User Interface is derived from the DRBL’s and PRDC as present on the P-print.
  • Page 162 Engine reports [26] Picture 2 Chapter 11 - Appendix...
  • Page 163: Appendix F: The Trapping Editor

    Appendix F: The Trapping editor Appendix F: The Trapping editor The Trapping editor [27] Fig. Trapping Presets Editor Trap width Trap width is the amount of overlap for each trap. Differences in paper characteristics, screen rulings, and printer conditions require different trap widths. •...
  • Page 164 The Trapping editor Trap thresholds • Step Specifies the color change threshold at which the trapping engine creates a trap. Some jobs need only the most extreme color changes trapped, while others require traps for more subtle color changes. The Step value indicates the degree to which components (such as CMYK values) of abutting colors must vary before trapping occurs.
  • Page 165 The Trapping editor selected. In some cases, such as with 1?bit images where pixels are widely spaced, selecting this option may darken the image and slow the trapping. Chapter 11 - Appendix...
  • Page 166: Appendix G: Eac Document

    Appendix G: EAC document Appendix G: EAC document EAC model number overview Introduction This topic provides an overview of the Océ model numbers used for the imagePRESS C800 Series configuration. location overview Item nr Commercial Name Mercury Parts list Remark...
  • Page 168 Canon Canada Inc. www.canon.ca Canon Europa Inc. www.canon-europe.com Canon Latin America Inc. www.cla.canon.com Canon Australia PTY. Ltd www.canon.com.au Canon China Co., Ltd www.canon.com.cn Canon Singapore PTE. Ltd www.canon.com.sg Canon Hongkong Co., Ltd www.canon.com.hk © CANON INC. & Océ Holding B.V. 2015...