Guide To Complaints And Warranty Service - EDER ALGEMA-FITZEL BLITZLADER 2 Operating Instructions Manual

7 Additional Eder GmbH

7.2 Guide to complaints and warranty service

1. Warranty claim
The warranty application can be downloaded from our website under Downloads, and you
can also request it from us by fax or e-mail. Fill out the warranty application as completely
as possible. (Short description of the damage and possible causes).
Submit the completed warranty claim by e-mail or fax to your responsible contact person.
Pictures and other important information, which serve to clarify the facts, are to be sent
as attachments.
If you have any questions, please contact the respective contact person.
2. Contact
Tel.: +49 8067 18156-26
E-mail: garantie@algema.de
3. Processing
After receipt of the warranty application, it will be checked. If the application is filled out
correctly and the requirements for a warranty are met, EDER GmbH will approve the
repair. If the application is rejected, the customer will be informed of the rejection and the
reasons for it. If the repair is very urgent, the further procedure can also be coordinated
with EDER GmbH by telephone. The written warranty application must be submitted
subsequently.
In the event of necessary longer processing times (possible queries and examination by
subcontractors) of the application and in the event of uncertainties, the incurred repair and
replacement part costs shall initially be borne by the client (customer). If repairs are started
prematurely, there is a risk that the costs incurred will not be reimbursed. When inquiring
about a warranty, always state the body number.
4. Remedying defects
After the repair has been approved by EDER GmbH, work can begin on repairing the
damage. Hidden defects or further damage discovered during repair work must be
reported immediately for repair approval. Replaced parts must be kept for 4 weeks
together with the assembly number and sent to the factory in Tuntenhausen on request
by EDER GmbH, or will then be collected by our parcel service on behalf of EDER GmbH.
If no parts are requested by EDER GmbH after this period, they can be disposed of in a
professional and environmentally friendly manner. The spare parts required for the
rectification of defects are to be obtained exclusively from EDER GmbH.
82/ 100 Operating Instructions Algema Blitzlader 2 Air - Edition