Alcatel-Lucent 9500 MPR User Manual page 5

NORTH AMERICA CUSTOMER SERVICE CENTER
24 HOURS PER DAY, 7 DAYS PER WEEK
Will help connect you with Technical Assistance (TAC)
TAC
• Phone-based technical support
• After-hour emergencies
• On-site technical support
• E-mail support
• Software and hardware upgrades
Repair and Return
• Module repair
Other Services Offered
• Training http://www.alcatel-lucent.com>support
– Technical Training
• Field Services
– Installation and test
• Registration
– Once registered
– From "MyAlcatel" go to "Alcatel Support Documentation"
– Register for access to documentation and e-mail update notifications
for Product Change Notices (PCN), product documentations, etc.
– Software and hardware upgrade documentation
• Customized and Comprehensive Service Agreements
ALCATEL-LUCENT'S PRIMARY MISSION IS
SATISFYING OUR CUSTOMERS' QUALITY EXPECTATIONS.
PHONE the C a ll C enter at
888-252-2832 (US and C anada)
613-784-6100 ( I nternationa l )
The Call Center Agent (CSA)
Or assist you with a Repair and Return
ml-tac.support@alcatel-lucent.com
http://www.alcatel-lucent.com>MyAccess
or