Telematics Device; Ownership Or Address Has Changed; Questions And Complaints - PREVOST H3-45 VIP Owner's Manual

xiv - Foreword

TELEMATICS DEVICE

Your vehicle is equipped with one or more recording devices ("Telematics Device"), associated with Prevost's
Connected Vehicle Services (the "Telematics Services"). These services, which are described in greater detail
at www.prevostcar.com (the "Website"), allow you to manage vehicle maintenance and repair in a cost-effective
manner by providing: proactive diagnostic and repair planning assistance with detailed analysis of diagnostic
trouble codes; streamlined service procedures with parts-on-hand confirmation before a vehicle arrives for
service; and live repair and customer communication. The service eliminates or reduces diagnostics time,
enhances repair efficiency, expedites decision process, improves communications and maximizes uptime. To
access the Telematics Services, you must enter into a Telematics Subscription Agreement with Prevost, via
the sales agreement pertaining to your vehicle.
The Telematics Device collects stores and/or transmits information about your vehicle. Such information may
include direction and rate of speed, fuel consumption, engine performance, gearing, rpm, altitude, geo-location
(including a history of where the vehicle travels), safety information related to the use and operation of the
vehicle, vehicle performance, diagnostic data and error codes. The Telematics Device has the capacity to store
historical data about the use and performance of your vehicle. The Telematics Device has the ability to transmit
information to a central communications system. The information contained in your Telematics Device may be
periodically transmitted to or accessed by Prevost and others authorized by Prevost, along with your vehicle's
VIN number or other identifying information. Prevost does not collect any driver information. Prevost retains and
uses this information to understand the operational use of your vehicle, to remotely tune your vehicle, and to help
facilitate maintenance and vehicle improvements. To the extent allowed by law, Prevost reserves the right to
access, use and control this information.
Declining to enter into a Telematics Subscription Agreement with Prevost, or canceling a Telematics
Subscription Agreement, will not end the transmission of data from your Telematics Device or the
collection of information by Prevost. Prevost may access Telematics Data, to the extent it is available,
and use it in connection with providing services and vehicle improvements to you and your vehicle.
Prevost will regularly purge from its systems all data collected from your Telematics Device, at time
intervals determined by Prevost at its sole discretion.

OWNERSHIP OR ADDRESS HAS CHANGED

If your address has changed or you are the new owner, please help us update our records. Use the link below to
access the Prevost Warranty Support web page.
http://www.prevostcar.com/parts-and-services/warranty
Click on the link 'Change of address or ownership', fill the form, save it and email the file at
prevost.onlinewarranty@volvo.com.

QUESTIONS AND COMPLAINTS

Your satisfaction is our most important concern. If questions or complaints arise, first discuss the matter with
the service manager at the Prevost facility involved. If you are not satisfied with the service manager's
response, contact the branch manager. If, for any reason, you need further assistance after dealing with the
personnel at a Prevost facility, contact your regional service manage. The regional service manager has the
responsibility and the authority to recommend action in most cases and (with the aid of relevant district service
personnel) will make every effort to conduct a fair review of the situation.
PA-1619 Owner's Manual H3-45 VIP