Telematics Device; Ownership Or Address Has Changed; Questions And Complaints - PREVOST H3-45 2023 Operator's Manual

Foreword - xv

TELEMATICS DEVICE

Your vehicle is equipped with one or more recording devices ("Telematics Device"), associated with Prevost's
Connected Vehicle Services (the "Telematics Services"). These services, which are described in greater
detail at www.prevostcar.com (the "Website"), allow you to manage vehicle maintenance and repair in a cost-
effective manner by providing: proactive diagnostic and repair planning assistance with detailed analysis of
diagnostic trouble codes; streamlined service procedures with parts-on-hand confirmation before a vehicle
arrives for service; and live repair and customer communication. The service eliminates or reduces
diagnostics time, enhances repair efficiency, expedites decision process, improves communications and
maximizes uptime. To access the Telematics Services, you must enter into a Telematics Subscription
Agreement with Prevost, via the sales agreement pertaining to your vehicle.
The Telematics Device collects stores and/or transmits information about your vehicle. Such information may
include direction and rate of speed, fuel consumption, engine performance, gearing, rpm, altitude, geo-
location (including a history of where the vehicle travels), safety information related to the use and operation of
the vehicle, vehicle performance, diagnostic data and error codes. The Telematics Device has the capacity to
store historical data about the use and performance of your vehicle. The Telematics Device has the ability to
transmit information to a central communications system. The information contained in your Telematics
Device may be periodically transmitted to or accessed by Prevost and others authorized by Prevost, along
with your vehicle's VIN number or other identifying information. Prevost does not collect any driver
information. Prevost retains and uses this information to understand the operational use of your vehicle, to
remotely tune your vehicle, and to help facilitate maintenance and vehicle improvements. To the extent
allowed by law, Prevost reserves the right to access, use and control this information.
Declining to enter into a Telematics Subscription Agreement with Prevost, or canceling a Telematics
Subscription Agreement, will not end the transmission of data from your Telematics Device or the
collection of information by Prevost. Prevost may access Telematics Data, to the extent it is
available, and use it in connection with providing services and vehicle improvements to you and
your vehicle. Prevost will regularly purge from its systems all data collected from your Telematics
Device, at time intervals determined by Prevost at its sole discretion.

OWNERSHIP OR ADDRESS HAS CHANGED

If your address has changed or you are the new owner, please help us update our records. Use the link below
to access the Prevost Warranty Support web page.
http://www.prevostcar.com/parts-and-services/warranty
Click on the link 'Change of address or ownership', fill the form, save it and email the file at
prevost.onlinewarranty@volvo.com.

QUESTIONS AND COMPLAINTS

Your satisfaction is our most important concern. If questions or complaints arise, first discuss the matter with
the service manager at the Prevost facility involved. If you are not satisfied with the service manager's
response, contact the branch manager. If, for any reason, you need further assistance after dealing with the
personnel at a Prevost facility, contact your regional service manage. The regional service manager has the
responsibility and the authority to recommend action in most cases and (with the aid of relevant district service
personnel) will make every effort to conduct a fair review of the situation.
PA-1652 Operator's Manual H3-45 Coach