Ametek Ortec radEAGLET-R Series User Manual page 162

E.6 Warranty radEAGLET-R User Manual
E.6 Warranty
ORTEC warrants that the items will be delivered free from defects in material or work-
manship. ORTEC makes no other warranties, express or implied, and specifically NO WAR-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
ORTEC's exclusive liability is limited to repairing or replacing at ORTEC by ORTEC to be defec-
tive in workmanship or materials within one year from the date of delivery. ORTEC's liability
on any claim of any kind, including negligence, loss, or damages arising out of, connected with,
or from the performance or breach thereof, or from the manufacture, sale, delivery, resale,
repair, or use of any item or services covered by this agreement or purchase order, shall in
no case exceed the price allocable to the item or service furnished or any part thereof that
gives rise to the claim. In the event ORTEC fails to manufacture or deliver items called for in
this agreement or purchase order, ORTEC's exclusive liability and buyer's exclusive remedy
shall be release of the buyer from the obligation to pay the purchase price. In no event shall
ORTEC be liable for special or consequential damages.
E.7 Quality Control
Before being approved for shipment, each ORTEC instrument must pass a stringent set
of quality control tests designed to expose any flaws in materials or workmanship. Perma-
nent records of these tests are maintained for use in warranty repair and as a source of
statistical information for design improvements.
E.8 Service
If it becomes necessary to return this instrument for repair, it is essential that Customer
Services be contacted in advance of its return so that a Return Authorization Number can
be assigned to the unit. Also, ORTEC must be informed, either in writing or by telephone, of
the nature of the fault of the instrument being returned and of the model, serial, and revision
numbers. Failure to do so may cause unnecessary delays in getting the unit repaired. The
ORTEC standard procedure requires that instruments returned for repair pass the same
quality control tests that are used for new-production instruments. Instruments that are
returned should be packed so that they will withstand normal transit handling and must
be shipped to the Repair Center designated by Customer Services. The address label and
the package should include the Return Authorization Number assigned. Instruments be-
ing returned that are damaged in transit due to inadequate packing will be repaired at the
sender's expense, and it will be the sender's responsibility to make claim with the shipper.
Instruments not in warranty should follow the same procedure and ORTEC will provide a
quotation for the repair costs.
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