Ucd Subscriber Groups - Siemens HiPath 1100 Series Programming Manual

Programming an Extension
Step by Step
46

UCD Subscriber Groups

A UCD Group (Uniform Call Distribution) is a group of
extensions assigned to answer calls destined for a
specific number that identifies the group. Internal or
external calls are distributed cyclically among the
members of a group or among agents. Then they are
routed to the extension that has been free the longest.
Calls made to a particular extension do not affect the
distribution pattern. The calls that are not answered are
not rerouted within the group.
Users can add or delete their own extensions in the
UCD group (see UCD Group Login and Logout in the
Manual do Usuário).
You can also view the UCD group call statistics using
the Call Center Interaction Center Smart software.
Extensions can be grouped in a maximum of 10 UCD
Groups (790 to 799). In the default configuration no
extensions are assigned to Subscriber Groups.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
0 2 3
Enter the UCD Subscriber Group number (790 to 799).
... Enter the extension numbers (e.g., 11/101) to be includ-
ed in the UCD Subscriber Group.
Press this key.
#
Initial state for Programming Mode.
Deleting Extensions from a UCD Subscriber Group
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
0 2 3
Enter the UCD Subscriber Group number (790 to 799).
* Deletes all extensions in the UCD Subscriber Group.
Press this key.
#
Initial state for Programming Mode.